Green Street Communities, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] is new to the company and situation; the previous 2 project managers I've worked with over the past 5 months have both left the company..[redacted] is attempting to re-do the purchase agreement and change orders that have already been signed and agreed upon by both parties. This is not an attempt to resolve clearly. None of the items on the Customer Service Request have been addressed. This is a form that was requested by Greenstreet and had been used by previous project managers to complete items in an effort to resolve outstanding issues. [redacted] has decided to ignore this Greenstreet process and previous guidance by Greenstreet employees and simply not take responsibility. I doubt he even has authority to do that. I continue to request the outstanding items in the Customer Service Request document as covered by the purchase order, change orders and 2 year builder warranty. We are 5+ months after purchase and since [redacted] has come onboard fixes have ground to a halt. Regards,[redacted] 
Regards,
[redacted]

Greet Street Communities has made every effort to address the concerns of My [redacted].The original contracted work has been completed, and we are working on resolution of additional items brought to our attention.Several items relate to grading and landscaping, and those plans have been revised by Mr [redacted] several times since first drafted in October of 2014.Several letters of agreement have been issued to Mr. [redacted] but he has continually refused to sign off on these agreements.We have now scheduled the last of the items he has brought to our attention.NOTE: several of his requests are outside of our warranty and construction responsibilities and we have declined them.[redacted] - Manager Construction Operations

Hello - [redacted] no longer works for our company.  My name is [redacted] and I was the Designated Broker for Green Street Realty, and now the Designated Broker for Green Street Real Estate.  Green Street Realty no longer exists.  The new office, Green Street Real...

Estate, INC is owned by another principle.  Green Street Communities  - which is the company that the compliant is truly filed against - is not affiliated with Green Street Realty nor Green Street Real Estate.  Their properties are listed with GSR (when it was in existence) and GSRE, they are a client of ours.  We do not handle any of the building/construction specifics.  If you need contact information for anyone for Green Street Communities I am happy to get that for you.My contact info is:  ###-###-#### ex [redacted], [redacted]If there is anything else that you need from me, please let me know.Thank you![redacted]

Hello - [redacted] no longer works for our company.  My name is [redacted] and I was the Designated Broker for Green Street Realty, and now the Designated Broker for Green Street Real Estate.  Green Street Realty no longer exists.  The new office, Green Street Real...

Estate, INC is owned by another principle.  Green Street Communities  - which is the company that the compliant is truly filed against - is not affiliated with Green Street Realty nor Green Street Real Estate.  Their properties are listed with GSR (when it was in existence) and GSRE, they are a client of ours.  We do not handle any of the building/construction specifics.  If you need contact information for anyone for Green Street Communities I am happy to get that for you.My contact info is:  ###-###-#### ex [redacted], [redacted]If there is anything else that you need from me, please let me know.Thank you![redacted]

January 23, 2015Stephanie Peckham of the Revdex.com – sent by FAX to ###-###-####RE: Complaint ID [redacted] filed by Mr. [redacted] at [redacted]Response to email dated January 16, 2015 from Stephanie Peckham of the Revdex.comDear Ms. Peckham:
The goal of this response is to clarify for you the circumstances of this complaint and the various attempts to resolve all issues with this buyer.
First, his allegations that anyone from Green Street Communities, Inc. is “attempting to re-do the purchase agreement and change orders” is misleading and not an accurate account.
This was an existing home of 3,124 square feet (SF) and lot of 27,025 SF. We completed an addition of 1,175 SF to the structure.Mr. [redacted]’s  reference to the purchase agreement is to the Landscape Allowance provision of that contract. As part of the purchase we allowed this buyer to select the landscaping additions to the existing landscape on this remodeled home. There was an agreed-to amount of $12,500.00 set up to cover these additional items. FOR THIS AMOUNT the items written into the selections dated 6-23-2014 were as shown below. 
The Certificate of Occupancy was issued on 7-21-2014. Mr. [redacted] moved into the property shortly after. Per the Purchase Agreement the landscaping “shall be installed prior to COE” (close of escrow). Since that had not been fully accomplished a Holdback Agreement was executed on July 20, 2014 in the amount of $2,000.00. That Holdback Agreement was ONLY for completion of the Orientation punch list items (which were later completed) and for 2 specific, remaining landscape items – “18 shrubs in front yard; concrete curbing in front yard”. All other items from the Landscape Allowance list were excluded from the incomplete Holdback list as of July 30, 2014.
Mr. [redacted] signed off the landscape plan on 8-15-14.NOTE: a change order was presented to add more to the original plan (up to $14,125.00) and Mr. [redacted] declined that increase and those items were not included in our plans.
• Grading of front and back yard – this was for the affected areas from construction and NOT for the entire property of 27,025 square feet. All existing contours and plants were left as-is. Our work was completed in July 2014.• Seed and mulch – Our work was completed in July 2014.• New irrigation system for front and rear yards – this provided for new irrigation to the new plants being installed under the Allowance agreement; to tie-into the existing irrigation on the rest of the property. It was never proclaimed to be full replacement of the existing irrigation system. Our work was completed in July 2014.• Approximately 15 tons gravel (1/4” minus in Gold Madison) – per plan this was installed in selected areas only in July 2014.• Install new irrigation timer – our work was completed in July 2014.• Install new pressure vacuum breaker (irrigation) – our work was completed in July 2014• Add approximately 250 linear feet of concrete curbing – our work was completed in August 2014.• Provide 20 each new plants in front and backyard. This was a TOTAL of 20 plants to be added, hence the designation “each” for that count. It was never proclaimed to be 20 plants in front AND 20 plants in the backyard. Our work was completed in July-August 2014.• Tree removal at front yard – the designated tree was removed in July 2014.• Trimming at bushes – this was for a One-Time Only trim. Our work was completed in July 2014.• Removal of all dead vegetation – this was for a One-Time Only removal. Our work was completed in July 2014.• Removal of tree in backyard – the designated tree was removed in July2014.• Removal of bougainvillea in backyard – this was for a One-Time Only removal. Our work was completed in July 2014.• Trimming oleander on the left side of the house in backyard – this was for a One-Time Only trimming. Our work was completed in July 2014.• Concrete removal at front yard – the designated area was removed in July 2014.All work under the $12,500.00 Landscape Allowance was completed before the 100-year flood that occurred across the Phoenix metropolitan area at the end of August 2014. Those storms did affect the conditions of Mr. [redacted]’s property. Mr. [redacted] reported to us that his property, like so many others in the area, experienced flooding conditions and had some water intrusion in the home. In assessing that situation as it related to our own workmanship, we offered to make “enhancements” to minimize such recurrence:
• Installing gutters and downspouts at garage, front patio, above family room at back of house, rear patio at family room. This work was completed on 1-024-14.• Install 3 catch basins to collect water from the new downspouts as well as run-off water; these drains designed to divert water to the existing natural wash at rear of property. This work was completed on 10-24-14.• Install 2 drain blocks at front patio in the masonry walls to allow for that areas to drain. This work was completed on 10-24-14.• At 3 rear patio doors – install new hydro-sill door thresholds. This work was completed on 12-15-14.We have repeatedly informed Mr. [redacted] that 1. We did not create the original drainage plan for his property. We only tied-in our part of the disturbed property to that original drainage system, and did not alter that previously-approved drainage plan.2. The major flooding in August/September 2014 was determined by the [redacted] as being an “Act of God” triggering her office to issue a State of Emergency. 3. We do not control, nor could we have anticipated, a major event like this one.4. Green Street Communities is not responsible for yard flooding beyond our limited work area. The Purchase Agreement required Mr. [redacted] to maintain property insurance. It is unclear whether Mr. [redacted] notified his carrier and filed a claim for damaged incurred from that storm event. Instead, Mr. [redacted] posted comments on social media sites and filed a claim with the Revdex.com. These claims may have an effect on our future business and prospective clients. 
In an effort of good will, Green Street Communities has made several offers to reach agreement with Mr. [redacted], in return for his agreement to remove those negative comments OR to post positive resolution of his concerns. We have offered to perform additional grading, replace washed-away seed with sod, install additional concrete brick borders and remove some of the installed concrete curbing (this to facilitate a future driveway install by Mr. [redacted]). We have presented these changes to Mr. [redacted] as proposed Change Orders but he has refused, in writing, to execute them by signature. He has also refused, in writing, to remove the Revdex.com claim or social media comments. Mr. [redacted] has consistently pushed for more. We have presented new proposed plans to him dated 10-24-14, 11-11-14, 12-3-14 and 12-9-14 under our proposed “agreement”. Mr. [redacted] has refused (in writing) to sign any further agreement so this additional work has not been started. Mr. [redacted] instead demanded that the $2,000.00 amount of the Holdback Agreement be released to him for addition work he is contemplating. That is not acceptable to us as that agreement has been satisfied, for money to be released to Green Street Communities.Although, as part of the Purchase Agreement, Mr. [redacted] was issued a One-Year Limited Warranty through Fidelity National, with an effective date of 8-1-2014, Mr. [redacted] has failed to notify them of his warranty claims. As the administrators of his warranty they should be notified of his claims so they can determine coverage and repair action. For his service claims Mr. [redacted] has submitted to Green Street Communities, Inc. our standard “Customer Service Request Form” on several occasions. We have responded to those requests on every occasion.
Currently, per Mr. [redacted]’s email dated December 26, 2014, there were 10 items outstanding on his request list. Of those 10 items, we have determined the following are NOT warranty issues covered under the workmanship standards per the [redacted] and are being denied: 
• Landscaping – lot grading, new irrigation lines, etc. – See our responses above.• Pool back pump line is blocked – this line was clear and operational at the time of COE. It appears to have been clogged during the flood event of August 2014. It should be addressed with Mr. [redacted]’s pool maintenance contractor or his Homeowner’s Insurance.• 2 fan stalks for game room and master as recommended by the installer – our standard install does not include these extension poles. Mr. [redacted] is free to purchase those and have them installed but this is not a warrantable item.• Gates do not self-close/latch (see Inspection 4). Mr. [redacted] hired his own home inspection company and they identified this item. The pool was existing prior to our work commencing. The installed gates are capable of accepting locks. If Mr. [redacted] wishes to have self-closing gates he may contract separately for that. This is a non-warrantable item.• Cooldeck on master patio was never applied – this was never specified on the scope of work. This area is not directly adjacent to the pool, coating was not planned. If Mr. [redacted] wishes to have this coating applied he may contract separately for that work. It is a non-warrantable item.The other 6 items are being addressed at this time. All other previously request lists received have been satisfied.
Green Street Communities, Inc. requests that the Revdex.com acknowledge our many attempts to resolve issues brought forth by Mr. [redacted] and grant our Accreditation at this time. Green Street Communities, Inc. takes our responsibilities seriously and honors our own Quality Standards, the requirements of the [redacted] and “general good business” practices upheld by the Revdex.com.Respectfully submitted,[redacted]Manager – Construction Operations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] is new to the company and situation; the previous 2 project managers I've worked with over the past 5 months have both left the company..[redacted] is attempting to re-do the purchase agreement and change orders that have already been signed and agreed upon by both parties. This is not an attempt to resolve clearly. None of the items on the Customer Service Request have been addressed. This is a form that was requested by Greenstreet and had been used by previous project managers to complete items in an effort to resolve outstanding issues. [redacted] has decided to ignore this Greenstreet process and previous guidance by Greenstreet employees and simply not take responsibility. I doubt he even has authority to do that. I continue to request the outstanding items in the Customer Service Request document as covered by the purchase order, change orders and 2 year builder warranty. We are 5+ months after purchase and since [redacted] has come onboard fixes have ground to a halt. Regards,[redacted] 

Regards,

Greet Street Communities has made every effort to address the concerns of My [redacted].The original contracted work has been completed, and we are working on resolution of additional items brought to our attention.Several items relate to grading and landscaping, and those plans have been revised by Mr [redacted] several times since first drafted in October of 2014.Several letters of agreement have been issued to Mr. [redacted] but he has continually refused to sign off on these agreements.We have now scheduled the last of the items he has brought to our attention.NOTE: several of his requests are outside of our warranty and construction responsibilities and we have declined them.[redacted] - Manager Construction Operations

Review: Home builder Green Street and I agreed to a purchase of a newly remodeled 2014 tax year home in addition to several change orders including landscape changes in writing that were not completed; grading, new irrigation, plants, etc. Builder has not completed the following items per our written contract:

Landscaping - lot grading, new irrigation lines, etc.

Pool back pump line is blocked

Paint, door damage from flooding in game room and 2nd master bedroom inside/outside needs to be fixed - See inspection 8, 19

2 fan stalks for game room and master as recommended by the installer

French door bolts installed, missing plates

Paint, door damage from flooding in utility room

Paint stains on front deck need removal

Relocating north + south thermostats

South attic fan, overflow pan and water overflow stains - see Inspection 23,24

(2) Gates do not self-close/latch - see Inspection 4

Fuel pressure regulator for kitchen range - see Inspection 17

Cooldeck on master patio was never appliedDesired Settlement: Complete all items above per our written agreements.

Business

Response:

Hello - [redacted] no longer works for our company. My name is [redacted] and I was the Designated Broker for Green Street Realty, and now the Designated Broker for Green Street Real Estate. Green Street Realty no longer exists. The new office, Green Street Real Estate, INC is owned by another principle. Green Street Communities - which is the company that the compliant is truly filed against - is not affiliated with Green Street Realty nor Green Street Real Estate. Their properties are listed with GSR (when it was in existence) and GSRE, they are a client of ours. We do not handle any of the building/construction specifics. If you need contact information for anyone for Green Street Communities I am happy to get that for you.My contact info is: ###-###-#### ex [redacted], [redacted]If there is anything else that you need from me, please let me know.Thank you![redacted]

Business

Response:

Greet Street Communities has made every effort to address the concerns of My [redacted].The original contracted work has been completed, and we are working on resolution of additional items brought to our attention.Several items relate to grading and landscaping, and those plans have been revised by Mr [redacted] several times since first drafted in October of 2014.Several letters of agreement have been issued to Mr. [redacted] but he has continually refused to sign off on these agreements.We have now scheduled the last of the items he has brought to our attention.NOTE: several of his requests are outside of our warranty and construction responsibilities and we have declined them.[redacted] - Manager Construction Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] is new to the company and situation; the previous 2 project managers I've worked with over the past 5 months have both left the company..[redacted] is attempting to re-do the purchase agreement and change orders that have already been signed and agreed upon by both parties. This is not an attempt to resolve clearly. None of the items on the Customer Service Request have been addressed. This is a form that was requested by Greenstreet and had been used by previous project managers to complete items in an effort to resolve outstanding issues. [redacted] has decided to ignore this Greenstreet process and previous guidance by Greenstreet employees and simply not take responsibility. I doubt he even has authority to do that. I continue to request the outstanding items in the Customer Service Request document as covered by the purchase order, change orders and 2 year builder warranty. We are 5+ months after purchase and since [redacted] has come onboard fixes have ground to a halt. Regards,[redacted]

Regards,

Business

Response:

January 23, 2015Stephanie Peckham of the Revdex.com – sent by FAX to ###-###-####RE: Complaint ID [redacted] filed by Mr. [redacted] at [redacted]Response to email dated January 16, 2015 from Stephanie Peckham of the Revdex.comDear Ms. Peckham:The goal of this response is to clarify for you the circumstances of this complaint and the various attempts to resolve all issues with this buyer.First, his allegations that anyone from Green Street Communities, Inc. is “attempting to re-do the purchase agreement and change orders” is misleading and not an accurate account.This was an existing home of 3,124 square feet (SF) and lot of 27,025 SF. We completed an addition of 1,175 SF to the structure.Mr. [redacted]’s reference to the purchase agreement is to the Landscape Allowance provision of that contract. As part of the purchase we allowed this buyer to select the landscaping additions to the existing landscape on this remodeled home. There was an agreed-to amount of $12,500.00 set up to cover these additional items. FOR THIS AMOUNT the items written into the selections dated 6-23-2014 were as shown below. The Certificate of Occupancy was issued on 7-21-2014. Mr. [redacted] moved into the property shortly after. Per the Purchase Agreement the landscaping “shall be installed prior to COE” (close of escrow). Since that had not been fully accomplished a Holdback Agreement was executed on July 20, 2014 in the amount of $2,000.00. That Holdback Agreement was ONLY for completion of the Orientation punch list items (which were later completed) and for 2 specific, remaining landscape items – “18 shrubs in front yard; concrete curbing in front yard”. All other items from the Landscape Allowance list were excluded from the incomplete Holdback list as of July 30, 2014.Mr. [redacted] signed off the landscape plan on 8-15-14.NOTE: a change order was presented to add more to the original plan (up to $14,125.00) and Mr. [redacted] declined that increase and those items were not included in our plans.• Grading of front and back yard – this was for the affected areas from construction and NOT for the entire property of 27,025 square feet. All existing contours and plants were left as-is. Our work was completed in July 2014.• Seed and mulch – Our work was completed in July 2014.• New irrigation system for front and rear yards – this provided for new irrigation to the new plants being installed under the Allowance agreement; to tie-into the existing irrigation on the rest of the property. It was never proclaimed to be full replacement of the existing irrigation system. Our work was completed in July 2014.• Approximately 15 tons gravel (1/4” minus in Gold Madison) – per plan this was installed in selected areas only in July 2014.• Install new irrigation timer – our work was completed in July 2014.• Install new pressure vacuum breaker (irrigation) – our work was completed in July 2014• Add approximately 250 linear feet of concrete curbing – our work was completed in August 2014.• Provide 20 each new plants in front and backyard. This was a TOTAL of 20 plants to be added, hence the designation “each” for that count. It was never proclaimed to be 20 plants in front AND 20 plants in the backyard. Our work was completed in July-August 2014.• Tree removal at front yard – the designated tree was removed in July 2014.• Trimming at bushes – this was for a One-Time Only trim. Our work was completed in July 2014.• Removal of all dead vegetation – this was for a One-Time Only removal. Our work was completed in July 2014.• Removal of tree in backyard – the designated tree was removed in July2014.• Removal of bougainvillea in backyard – this was for a One-Time Only removal. Our work was completed in July 2014.• Trimming oleander on the left side of the house in backyard – this was for a One-Time Only trimming. Our work was completed in July 2014.• Concrete removal at front yard – the designated area was removed in July 2014.All work under the $12,500.00 Landscape Allowance was completed before the 100-year flood that occurred across the Phoenix metropolitan area at the end of August 2014. Those storms did affect the conditions of Mr. [redacted]’s property. Mr. [redacted] reported to us that his property, like so many others in the area, experienced flooding conditions and had some water intrusion in the home. In assessing that situation as it related to our own workmanship, we offered to make “enhancements” to minimize such recurrence:• Installing gutters and downspouts at garage, front patio, above family room at back of house, rear patio at family room. This work was completed on 1-024-14.• Install 3 catch basins to collect water from the new downspouts as well as run-off water; these drains designed to divert water to the existing natural wash at rear of property. This work was completed on 10-24-14.• Install 2 drain blocks at front patio in the masonry walls to allow for that areas to drain. This work was completed on 10-24-14.• At 3 rear patio doors – install new hydro-sill door thresholds. This work was completed on 12-15-14.We have repeatedly informed Mr. [redacted] that 1. We did not create the original drainage plan for his property. We only tied-in our part of the disturbed property to that original drainage system, and did not alter that previously-approved drainage plan.2. The major flooding in August/September 2014 was determined by the [redacted] as being an “Act of God” triggering her office to issue a State of Emergency. 3. We do not control, nor could we have anticipated, a major event like this one.4. Green Street Communities is not responsible for yard flooding beyond our limited work area. The Purchase Agreement required Mr. [redacted] to maintain property insurance. It is unclear whether Mr. [redacted] notified his carrier and filed a claim for damaged incurred from that storm event. Instead, Mr. [redacted] posted comments on social media sites and filed a claim with the Revdex.com. These claims may have an effect on our future business and prospective clients. In an effort of good will, Green Street Communities has made several offers to reach agreement with Mr. [redacted], in return for his agreement to remove those negative comments OR to post positive resolution of his concerns. We have offered to perform additional grading, replace washed-away seed with sod, install additional concrete brick borders and remove some of the installed concrete curbing (this to facilitate a future driveway install by Mr. [redacted]). We have presented these changes to Mr. [redacted] as proposed Change Orders but he has refused, in writing, to execute them by signature. He has also refused, in writing, to remove the Revdex.com claim or social media comments. Mr. [redacted] has consistently pushed for more. We have presented new proposed plans to him dated 10-24-14, 11-11-14, 12-3-14 and 12-9-14 under our proposed “agreement”. Mr. [redacted] has refused (in writing) to sign any further agreement so this additional work has not been started. Mr. [redacted] instead demanded that the $2,000.00 amount of the Holdback Agreement be released to him for addition work he is contemplating. That is not acceptable to us as that agreement has been satisfied, for money to be released to Green Street Communities.Although, as part of the Purchase Agreement, Mr. [redacted] was issued a One-Year Limited Warranty through Fidelity National, with an effective date of 8-1-2014, Mr. [redacted] has failed to notify them of his warranty claims. As the administrators of his warranty they should be notified of his claims so they can determine coverage and repair action. For his service claims Mr. [redacted] has submitted to Green Street Communities, Inc. our standard “Customer Service Request Form” on several occasions. We have responded to those requests on every occasion.Currently, per Mr. [redacted]’s email dated December 26, 2014, there were 10 items outstanding on his request list. Of those 10 items, we have determined the following are NOT warranty issues covered under the workmanship standards per the [redacted] and are being denied: • Landscaping – lot grading, new irrigation lines, etc. – See our responses above.• Pool back pump line is blocked – this line was clear and operational at the time of COE. It appears to have been clogged during the flood event of August 2014. It should be addressed with Mr. [redacted]’s pool maintenance contractor or his Homeowner’s Insurance.• 2 fan stalks for game room and master as recommended by the installer – our standard install does not include these extension poles. Mr. [redacted] is free to purchase those and have them installed but this is not a warrantable item.• Gates do not self-close/latch (see Inspection 4). Mr. [redacted] hired his own home inspection company and they identified this item. The pool was existing prior to our work commencing. The installed gates are capable of accepting locks. If Mr. [redacted] wishes to have self-closing gates he may contract separately for that. This is a non-warrantable item.• Cooldeck on master patio was never applied – this was never specified on the scope of work. This area is not directly adjacent to the pool, coating was not planned. If Mr. [redacted] wishes to have this coating applied he may contract separately for that work. It is a non-warrantable item.The other 6 items are being addressed at this time. All other previously request lists received have been satisfied.Green Street Communities, Inc. requests that the Revdex.com acknowledge our many attempts to resolve issues brought forth by Mr. [redacted] and grant our Accreditation at this time. Green Street Communities, Inc. takes our responsibilities seriously and honors our own Quality Standards, the requirements of the [redacted] and “general good business” practices upheld by the Revdex.com.Respectfully submitted,[redacted]Manager – Construction Operations