Green T Lawncare St Louis

Complaint: [redacted] Complaint: [redacted] I am rejecting this response because:From this company's lengthy reply about the lawn conditions that are determined by the weather, this incident that lead to this complaint had no impact on the technician only spending minutes treating our nutsedge in ONE spot instead of our entire 1700' lot, and we were billed $Our neighbor was the one who brought this to our attention as he/she witness the entire time the technician was at our property, in that one spotThe solution seem to work as it killed the grass in that one areaIt is this incident that we want our money backWe paid for a service that was not delivered in a quality mannerThis technician was definitely not following the "Second to None" policy of the company and us as the customer were not " handle customer concerns with the utmost respect" by not providing us with the $worth of serviceWe were not treated fairlyWe were deprived of the moneyWe don't want them back as we don't trust them to deliver what this company promisesSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ As a local business, customer satisfaction is, as it has always been, our number one priorityMr [redacted] has been one of our valued customers since Throughout his service record, we have strived to provide him with a healthy and cared for lawnAlthough he cancelled his service in 2012, he renewed it again in In both instances we worked diligently to provide him with quality service and productWe would ask his permission, send someone to his home to make a determination Mr [redacted] never once called for a Service Call for us to come out and re-treat his lawnWe have not been to the property since May 23rd, 2014, nor have we spoken with him since July 28th, We were aware of his displeasure, and we strived to address the issues that he requested us to do Customer Service is the cornerstone of our companyAnyone who wishes to terminate their service, for any reason or no reason, has only to callWe only ask that if a customer is dissatisfied for any reason, they give us an opportunity to resolve that issueIf we are unable to meet their specific request or expectations, and they wish to end service, they just simply let us know Mr [redacted] 's complaint to you is the first time we were aware that he wanted a refund for service since his renewalWe do apologize for the any inconvenience he feels that we have caused him and still hope that a future relationship would be considered

To Whom it May Concern, We have had a chance to thoroughly review Mrs [redacted] ’s account and see what services were provided for herThe balance in question is for only applications of a step program, and Mrs [redacted] signed up for our service on April 8th, As Mrs [redacted] signed up in the beginning of spring, as weeds become most active, we began providing serviceMrs [redacted] cancelled shortly after, only receiving applications and service call from a manager to address her concerns of weedsOur manager identified the issue was some weeds, but overall was a result of wild grasses overtaking the lawn, which a basic weed control and fertilization cannot help withA weed control program is just that, a control, not a preventativeAs it seems we have a miscommunication of what our services were there to provide and accomplish, we are willing to write off the balance with the understanding that this is not a service issue pertaining to weeds or lack of service, but rather an issue with wild grasses and not having a longer period of time to benefit the lawnAs a resolution, as of today 2/14/the balance owed of $will be credited to a $balance owed- [redacted] General Manager

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Green T is a company that cares about its customersWe have a lawn care program that offers applications over the course of a yearIn between these rounds we also offer free service callsOur company does not use contracts with its customersWe state from the beginning that anyone who is not interested in continuing with our service can cancel at anytime with a phone callThis is specifically noted on our billing statementsFurthermore, we also use an auto-renewal policyThis is also mentioned on every piece of literature we send to the customer, as well as informing them of this when they initially sign up for our service We also include this information on every invoice, and it is stated at the bottom, under the totalGreen T is not out to take advantage of our customersWe are out to provide our customers with the best service possibleGreen T is a family owned business that has always been about the customer's satisfactionWe are willing to accommodate Mr [redacted] in hopes that a future relationship may be possible

Revdex.com: Even though I did not speak to [redacted] on either of the above mentioned dates, I have reviewed the response made by the business in reference to complaint ID 12526993, and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Final Consumer Response /* (2000, 7, 2015/09/16) */
I have received a check from Green T own service, I was called three days after filing a complaint with the Revdex.com and they were only willing to contact me after filing my complaint
Thnk you so very much for your diligence in this matterI will
consider this case closed
Sincerely
*** ***
Lake St Louis Mo

As a family owned business we pride ourselves on our exceptional customer serviceIt is important to us to always provide the best possible resolution to any issues that ariseMr*** was a customer from through 9/25/Our last service provided was done 9/22/The balance in question
was services provided 7/16/and 9/12/totaling the $*** spoke with *** on 11/28/and 12/6/17, and at that time, *** forwarded the customer concerns to the General ManagerThe balance at that time was credited in hopes that a future business relationship could be possible

Initial Business Response /* (1000, 5, 2015/04/27) */
Green T is a company that cares about its customers. We have a lawn care program that offers 7 applications over the course of a year. In between these rounds we also offer free service calls. Our company does not use contracts with its...

customers. We state from the beginning that anyone who is not interested in continuing with our service can cancel at anytime with a phone call. This is specifically noted on our billing statements. Furthermore, we also use an auto-renewal policy. This is also mentioned on every piece of literature we send to the customer, as well as informing them of this when they initially sign up for our service.
We also include this information on every invoice, and it is stated at the bottom, under the total. Green T is not out to take advantage of our customers. We are out to provide our customers with the best service possible. Green T is a family owned business that has always been about the customer's satisfaction. We are willing to accommodate Mr. [redacted] in hopes that a future relationship may be possible.

To Whom it May Concern, We have had a chance to thoroughly review Mrs. [redacted]’s account and see what services were provided for her. The balance in question is for only 3 applications of a 7 step program, and Mrs. [redacted] signed up for our service on April 8th, 2015. As Mrs. [redacted] signed up in the...

beginning of spring, as weeds become most active, we began providing service. Mrs. [redacted] cancelled shortly after, only receiving 3 applications and 1 service call from a manager to address her concerns of weeds. Our manager identified the issue was some weeds, but overall was a result of wild grasses overtaking the lawn, which a basic weed control and fertilization cannot help with. A weed control program is just that, a control, not a preventative. As it seems we have a miscommunication of what our services were there to provide and accomplish, we are willing to write off the balance with the understanding that this is not a service issue pertaining to weeds or lack of service, but rather an issue with wild grasses and not having a longer period of time to benefit the lawn. As a resolution, as of today 2/14/2017 the balance owed of $132.01 will be credited to a $0 balance owed. -[redacted]General Manager

Initial Business Response /* (1000, 5, 2015/04/21) */
As a local business, customer satisfaction is, as it has always been, our number one priority. Mr. [redacted] has been one of our valued customers since 2012. Throughout his service record, we have strived to provide him with a healthy and cared...

for lawn. Although he cancelled his service in 2012, he renewed it again in 2014. In both instances we worked diligently to provide him with quality service and product. We would ask his permission, send someone to his home to make a determination.
Mr. [redacted] never once called for a Service Call for us to come out and re-treat his lawn. We have not been to the property since May 23rd, 2014, nor have we spoken with him since July 28th, 2014. We were aware of his displeasure, and we strived to address the issues that he requested us to do.
Customer Service is the cornerstone of our company. Anyone who wishes to terminate their service, for any reason or no reason, has only to call. We only ask that if a customer is dissatisfied for any reason, they give us an opportunity to resolve that issue. If we are unable to meet their specific request or expectations, and they wish to end service, they just simply let us know.
Mr. [redacted]'s complaint to you is the first time we were aware that he wanted a refund for service since his renewal. We do apologize for the any inconvenience he feels that we have caused him and still hope that a future relationship would be considered.

To Whom it may Concern, We take every customer call very seriously, Green T's Guarantee is second to none in the industry. We do not charge extra for service calls (in between application revisits), and we don't stop until the job is done. Lawn conditions are determined by the weather, and...

the Midwest has extreme conditions of excessive rain, extreme heat, and drought periods. Nutsedge is a water based grassy-weed that flourishes under these conditions, and the effectiveness of our treatment depends on some cooperation from Mother Nature. As we all know, this season has been one of the extremes in one way or another all season long, and these conditions are prime growing times for both nutsedge and crabgrass. We do offer to all of our customers free service calls in between regularly scheduled applications. As mentioned before, the weather has a direct effect on the outcome of our applications, and we will do what needs to be done to get the job done, no matter what. The most important part of Green T is that we always answer calls and are always willing to go back and retreat. We do pride ourselves on excellent customer service, and I apologize if you feel that our representative seemed "begrudging", our employees are all trained to handle customer concerns with the utmost respect. We would like to offer Mr and Mrs [redacted] another treatment at no charge, and allow us to finish with the rest of the treatemnts for the year. We do a 7 step application for a reason, lawn care is a process, and sometimes takes a full season to begin to see the true results take place.

Revdex.com:
Even though I did not speak to [redacted] on either of the above mentioned dates, I have reviewed the response made by the business in reference to complaint ID 12526993, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]Complaint: [redacted] I am rejecting this response because:From this company's lengthy reply about the lawn conditions that are determined by the weather, this incident that lead to this complaint had no impact on the technician only spending 10 minutes treating our nutsedge in ONE spot instead of our entire 1700' lot, and we were billed $54.00. Our neighbor was the one who brought this to our attention as he/she witness the entire time the technician was at our property, in that one spot. The solution seem to work as it killed the grass in that one area. It is this incident that we want our money back. We paid for a service that was not delivered in a quality manner. This technician was definitely not following the "Second to None" policy of the company and us as the customer were not " ... handle customer concerns with the utmost respect" by not providing us with the $54.00 worth of service. We were not treated fairly. We were deprived of the money. We don't want them back as we don't trust them to deliver what this company promises. Sincerely, [redacted]