Green Transfer & Storage

We had an independent travertine specialist come out on 3/2/to inspect the travertine He is writing us instructions on how to get the travertine coping back to the matte finishWe hope to complete this work next weekThere is nothing wrong with the Column tops No one has used it for a "saw horse" that's how it comes from the factory We had [redacted] Travertine look at it and confirm See the attachment We are not responsible for this drain The homeowner already had a plan what he was doing here and has already put this drain in We did the step up as a favor at no additional charge, as we explained at the time of install We will remove the grout that the homeowner requested we put inWe plan on doing this next weekSee [redacted] response on the stones If the homeowner has something in writing from them stating otherwise, please send it to us The owner stated otherwise to us We will install the correct sand as we wanted to do so originally We never attempted to repair a stone The homeowner instructed us to replace two stones and that is what we did Auto-fill has been fixed Skimmer doors are fixed Hayward has been working on this issue to make sure it is resolved Once they confirm there are no further problems we will know what it wasIf the homeowner has chosen to due work on his own behalf, Liquid Extreme Pools will not be paying for those charges We have never agreed for anything other than the credit of $for dirt removal and $for deckingThis is a very small list We have already emailed you the manuals on 12/22/ Per our policy and I stated numerous times, I would be happy to deliver the Cleaner and Remote when we get our final check less the credit of $for the dirt removal and $for decking We sent an email on 2/25/asking the homeowner what is it that he expects so that both parties can move down the road This is the first time we have received his requests

This job is completed and we have been paid in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10444388, and have determined that this proposed action would not resolve my complaint Pls see my notes as compared to the businesses responsesMESSAGE FROM BUSINESS:We never collected anything on the decking invoice Our decker overcharged us, homeowner had his crew measure, sent me a detailed email stating the decking was 1,177.2' I asked my decker to explain himself and to re-measure in front of homeowner if he didn't agree He came out to job site and measured Told me he didn't want to try and argue with homeowner and would use his measurements Therefore there is a credit of $to be taken off the final bill.Retort: "We never collected anything on the decking invoice Our decker overcharged us, homeowner had his crew measure, sent me a detailed email stating the decking was 1,177.2" If I as a homeowner was not watching closely on this project, I would have blinding paid an invoice for overages of $2,plus not been credited for $for a total of $ The invoice was sent to me by the pool buider Now read below:'It is industry standard operating procedures for any vendor to ascertain the validity of an invoice before it is sent to the customer Furthermore, I sent a detailed email, w a detailed diagram of the additional sq footage which was only sq ft , which did not even compare to the already over-billed amount we paid in advance The pool builder had this information prior to the work even being done, so should have know an over-charge of sq ft more should have immediately been noted that his sub-contractor was fraudulently overbilling us Moreover, there were a total of crates of travertine delivered w approxsf ft per crate One crate was not even used and had excess from other crates in it as well The pool builder pickthis excess himself, so clearly there was NO WAY sq ft was even remotely used As far as the statement "his sub did not want to argue w homeowner" is a joke The sub caw measurements of sq feet, still a far cry from the we were erroneously billed When he said 1228, I asked him if he could show me his measurements bc that was not what I had from someone that measured it He immediately said, "let's just go w your numbers" I said that was approxsq ft He said, "ok, let's just use your numbers" Now, if I was a contractor and I installed sq ft, I would show you the measurements bc I would not do any sq footage for free BOTTOMLINE: He tried ripping us off and bc the pool company was not doing their job and watching out for their client, I had to do it That is the bottom-line theme here: Liquid Extreme has one person that BS's you and the other person that works is spread too thin to do an effective job.As the contracted stated, we have two cleanups I told the homeowner it had to be dry to do so On the last cleanup there was standing water in the yard, we couldn't use our machine but we tried by hand anyway Unfortunately our hydraulics broke after the second load I told the homeowner how we tried to get two other crews to bring there equipment that day but they couldn't It rained for the next two days I told the homeowner we would clean it up the next Friday He said that was two late and that he had someone that he could get to clean it on Thursday I told him in writing that I would give him a credit for $off the final invoice if he couldn't wait for us to do it I sent him an email asking if he hired that company or if we were doing it He stated he hired them.Retort: We signed an agreement at the end of May and asked the owner when he was going to start He told both my wife and I, "In - weeks" By July 18, I sent a letter telling LEP that the promise to start in 2-weeks was not even close and weeks later there was still not even a date to start The dirt and debris that is discussed here, if the contractors were managed could have been wheel-barrowed out at the time it was dug up The dirt was dumped ft from their work site and another ft it could have been removed The concrete vendor for the summer kitchen foundation had to pump out over gallons of water in Aug to pour their concrete They too had huge amounts of dirt piled up and removed it all when it was wet Why? Because they were being managed properly Enclosed are pictures of what our backyard looked like for months Yes it rained, but because the dirt was left there more months, it blocked drainage and just made the situation worse As far as equipment breaking, that is not my fault However, gave the pool comp the ph number to the person that could do the work, but because the pool company declined, they scheduled other work I even tried getting the other contractor to rent them their bobcat since the pool builders broke, and his response "it won't do me any good bc my dump truck is broken too" Bottom-line, homeowner is again left to do the pool company's job We were already 3-months behind [excluding time out for the GC to pour his foundation], and my GC and I were losing other contractors to other work because of a myriad of issues w the pool builderPer our policy and I stated numerous times, I would be happy to deliver the Cleaner and Remote when we get our final check less the credit of $for the dirt removal and $for deckingHis pool and thousands everywhere work fine without a remote If it is dangerous for him to walk to the panel, its not our fault.Retort: Who in their right mind would provide any vendor any money when you have a broken electrical system and the breakers trip every day, your coping has been damaged by their incorrect dry-sanding which was required bc their other prior contractors scratched all of the coping, improper grade issues that causes draining of mud onto the decking and w a hard rain, mud into the pool, etc Ask LEP how many times any of our checks were either not paid on time or did not clear the bank? They have received all of their funds to date in good order Also, ask LEP if the resident caused the breakers to keep tripping, or if we scratched up the coping and spa areaor if we were the ones that excavated the pool and thus had a grade issue?? Due to their lack of being on site and managing their contractors, these delays are their fault, not ours And since the area where the pool controller is located is in a muddy construction zone, which due to LEP not removing the dirt in a timely manner, we could not landscape of prepare the muddy area bc it would be destroyed when getting out the dirt So yes, it is their fault, and it is their fault that all of the delays incurred has prevented them from getting their last payment If the pool, the stone work, the electrical system, the grade issues and other were all proper, they would have received their check long ago We put them where the homeowner told us the downspouts would go There were no gutters there at the time of install We would have fixed the one broken degree turn if given the chance Homeowner told his crew to do the work before we had a chance to do so Retort: When we made a decision on both a pool company and a GC for the summer kitchen, I requested in writing that both the GC and pool company meet to discuss each others roll The GC was willing to meet, but the owner of LEP stated, "I will be there everyday, we can talk and address everything" TOTAL BS !!!!!! My GC, and the guard-gate of our community have records of who enters and when The fact is, the owner never met the GC until 3-months into the project When the pool company's plumbers showed up, they were digging their trenches for the pool PVC lines They started to dig right thru where the foundation for the kitchen was going to be, which was going to have ft concrete beams and 10ft bell-bot [redacted] piers This would have been the worse case of a COH code violation I also asked the plumber did he know where the water lines and gas lines where supposed to go bc the pool company has suggested to let them run the water, gas and electrical lines The plumber had no clue, so I called the owner of LEP I told him he needed to come out here and show his contractors the drawings of the summer kitchen [that the owner of LEP had too] and where his contractors, per the contract we have w LEP w the specific SOW where to run and stub out the gas and waterlines The owner of LEP response to me was this "it's not big deal, you can show them where to put the gas and water lines" I said no that is your job Then he said, "really it's no 'biggie" we are talking 'hand-grenades, not horseshoes'" It was then and there, that I knew I had made the wrong decision to go w LEP It was also the owner of LEP that was directly telling me to instruct his contractors on what to do and where It was also at this time that the plumber was asking me where to put drains and downspouts I told him we were doing an ato our house and there would be additional downspouts This could have ALL BEEN resolved in a simple project management meeting btw the PB & GC, but the PB never made an attempt to meet w our GC He spoke to him on the ph one time , but by the time they did meet, it was over 4+ months and there was already a huge disconnect When the pool builders electrical crew showed-up, I asked them how much it would cost to add another 20AMP breaker to the agreement He had no clue what I was talking about, so he called his company and gave me his cell ph When I spoke to the person in charge at Falcon Electric, he had no clue that he was supposed to run any electrical lines and stated even it he wanted to, he could not bc he did not pull a permit I again was forced to get into the middle of LEP and their contractors bc LEP dropped the ball and did not perform to the agreed contract and SOW When I called the owner of LEP and asked him why the electrical company did not know what the hell was going on, his reply "I must have forgot, I am running solo this week bc my Wayne my partner is off hunting" I said then, "what are you going to do?" He said, "well, we can just take off the electrical part of the contract and give you a credit" NICE !!!!! I have a GC that needed to have the lines run so he could do this work That put is behind another weeks bc his stucco contractor could not clothe walls to do this work bc the electrical could not be run first Is the theme getting clear now ????? I also bought thru LEP a gas grill and other kitchen accessories I paid in advance due to they wanting their check before it was ordered and told my gas grill would be delivered in business days Guess what, the wrong one was ordered and delivered, and it took over months to get the right gas grill This put my GC behind another X months bc he was waiting on all of the materials ordered from LEP Incorrect and invoicing, wrong products ordered, not full-filling the contractual SOW, telling the homeowner to tell this contractors how to do their job, electrical breakers tripping, travertine coping damaged, and they want me to pay my last invoice when the product and service they deliver is XXXX ? We never billed to grade the yard outside of the decking area We made the homeowner very aware of what he needed to do On 2/2/he told me how he was going to build a small 12" wall and wrap it with matching stone He knew it was not part of our deal His yard raises as it goes from the back of the house to the fence We set the elevation of the pool properly.Retort: Yes, I mentioned the possibility of building "a wall" bc the grade behind the wall and columns they built where higher than the pavers they installed 3-feet away After I consulted w other pool builders, this type of issue is dealt w when they shoot the site for elevation, mark it was and then excavate it It is a pool builders responsibility to make sure the product they design, survey, excavate build and put in drains to make sure water neither flows directly towards the pool or water into the pool.We had someone go and buff out the scratches We will have our own stone company go and look at what was done and give there recommendation The other voids and natural marks are part of travertine.Retort: The scratches were dry-buffed and further damaged the travertine coping This has nothing to do w the natural marks on the stone The coping "had" a honed matte finish to it When the PB's stone company came out, they worked on pieces of coping and asked "if you like this, we can do the rest, if not, then we will not attempt anymore" I told him, " is there anyway to get back the matte finish bc this is the type of coping we selected specifically for the coping" He said, "I don't really know if I can" I sent a note to the PB that I was going to get three professional stone restoration companies to look at the coping and other, and NOT TO APPLY any enhancer or stone darkener bc I want the professionals to see what it looks like as is The PB's contractor did apply either a sealer or enhancer sealer on Saturday Feb 14, which was asked them not to do Either way, when the sun is out, you can still see circular buff marks wherever they did their work again If you went to the manufacturer, ***, and took a piece of non-damaged coping and placed it next to what we have now, you would see two different stone looks Right now it is unacceptable and we did not pay $90,plus to have damaged and inferior stone It will either have to be done by a professional or replaced, unless the LEP can restore it to what we paid There is absolutely noting the homeowner did to cause thisOn 2/2/15, [redacted] instructed my paver contractor to install grout instead of the polymer modified paver-finishing sand that is specifically designed to complement and enhance any paver installation After he finished, I asked him if everything looked ok and if he was happy with all the repairs He said yes and they were done We agree that the grout looks bad We would be happy to replace it with the correct sandRetort: The reason I asked for a different solution is twofold: 1) I agree w LEP that travertine has voids and irregularities However, when you install 2-stones that all have irregularities or voids and they all intersect, you have a hole This was an install issue The installer either did not do their job correctly in the first place or the work performed was of poor quality Again, it should not be up to me to project manage how every job is supposed to be done In numerous places, the "polymeric sand" was already washed out by the rain and more was removed when one of the other contractors of LEP blew it out w a power-washer Either way, it did not hold and did not work which leads me to 2) Since the p-sand failed for whatever reason, this is why I asked for a different solution Also, when the grout was applied, I saw it in a non-cured state or when it was wet After it cured, it lightened, it was uneven, did not match colors and the grout was even applied on the top of other stones that did not need it It looks horrible Where there are large voids, the stones or a stone needs to be replaced so if you apply the p-sand, it will be a complement to a small area instead of a hole filler This is why it simply was washed out by rain alone It had nothing to bind too All of the other places where there are tight fits or naturally occurring small single voids, the sand did not wash out Where LEP contractor replaced defective stones, which the manufacture stated the stones were defective per the pictures I sent them, I have no problem w those replacements Again, during the installation of the pavers, there were places where I had to tell the stone installer to replace the stones bc they had already cracked in half or had deep grinder marks in them from while cutting other stones We have tried numerous times to meet with the homeowner to do pool school Retort: The last attempt at pool school, the pool builder sent me an e-mail Sunday night at 7:30PM that he could meet the next morning at 9AM This is documented in an email Neither my wife or I could meet at that time and tried to accommodate to meet at 10-- 11am w LEPHis response "No" Now, that's customer service He also wanted his last check too and we have on going electrical issues, defective stone issues, the auto fill was not working, grade issues, etcYes this pool has been delayed It is both parties faults for these delays as well as the weather The pool pump was installed correctly, and was never the problem It was a plug on the main board The homeowner, his pool guy, or the warranty station never found the cause It was the Factory Representative from Hayward that finally found it We were in constant contact with the manufacture while all this was going on The original pump was replaced, but it works just fine with the original breaker that was replaced That was never the problem Our red tag was for not having 3' of clearance in front of the panel Not what stuff the homeowner makes up.Retort: "Yes this pool has been delayed It is both parties faults for these delays as well as the weather." I have provided a myriad of concrete examples of total lack of project management on this pool The only unplanned delay that the resident is responsible for not installing self-locking self-latching gates in the orig time promised [1-days], but 4-days bc I had to go out of town There is not ONE OTHER INSTANCE of delay on the homeowner side that was not preplanned in-advance bc we had things going on at the same time The owner of LEP was not engaged nor on-site except to "collect a check" This is how the disaster started Again, this can be proven by the log book at our entrance gate, the GC that was here onsite for months doing work and can first hand testify to what happened and what did not No one can change weather, but when discussing w other pool builders, other homebuilders and other general contractors, they were getting thing done during the time period when LEP claims they could not If LEP disagrees w me on this matter, pls let me know and I will meet w different cus [redacted] pool builders and explain this entire scenario to them, who I am dealing w and let them provide their professional opinion, including Chris Anderson the President of the Greater Houston Pool Association "The pool pump was installed correctly, and was never the problem It was a plug on the main board" The pool pump may have been installed correctly to the PVC Conduit, but the electrical wiring panel that covers the motor housing was never screwed on, thus when a representative came to inspect the pump, the inside was corroded from water penetration I can assure you, neither my wife nor my daughters or I unscrewed the panel cover to the pump The entire inside was oxidized and corrodedso it was concluded by a Hayward contractor it was the pump, and it was replaced I only became involved when the pool pumping system failed daily I was never informed it was a /plug/board issue, nor should I really even care, but when your pool system is failing on a daily basis and the pool builder is still asking for their last check, along w the other issues, who in their right mind would provide them the last check?"Our red tag was for not having 3' of clearance in front of the panel Not what stuff the homeowner makes up" The electrical system was red-tagged bc the COH code states that you are not supposed to have to walk over or thru conduits and pool equipment to get to your panel, especially when you do not have a remote as well Either the electrician did not know the code, or he was not told of the code and he incorrectly installed the panel over the pool equipment? If I knew of this code, I would have told him too he was installing it incorrectly Imagine the pool builder showing up that day and seeing him start to install the panel incorrectly or tell him prior to the installation, this is how all of this should be installed correctly the first time? Nothing here is made up, these are the facts There are pictures of the corroded motor-housing, pictures of tripped breakers, pictures of the red-tagged panel The simple fact is, this pool installation was a classic example of "you get what you inspect, not what you expect" We thought we were finished with the pool after he agreed to meet for pool school and close this job at 9:on 2/9/ He never called to cancel but sent an email at 9:00am that day to cancel and tell me he had new issues We have agreed to fix some of these issues but there are numerous ones that were never in our contract and we wont be held liable for Retort:We thought we were finished with the pool after he agreed to meet for pool school and close this job at 9:on 2/9/ He never called to cancel but sent an email at 9:00am that day to cancel and tell me he had new issues We have agreed to fix some of these issues but there are numerous ones that were never in our contract and we wont be held liable for First, I never agreed to meet at that time Just bc the PB sends you an email at 730PM Sunday night to meet 9am the next Monday morning does not mean either I agree w it or I am I told him since the breaker were still tripping, the stone work had multiple issues, and I had confided in other professional pool company's and an atty, plus we have to walk thru mud to get to the control panel which was still a construction zone and muddy, and they failed to meet the terms of the agreement, plus provide the homeowner the equipment they already paid for to operate the pool safely, everyone advised us under no circumstances should they receive payment until they complete all of work per the agreement They had never been denied one dime in payment that was due, as long as the work was done correctly and per the agreementnor will they The other contractor we worked w has been paid in full bc they have met all the terms and conditions to their agreement We did not have one issue thru the entire contract bc he properly managed his subcontractors The only problems we did have are the numerous delays by the pool company when they failed to meet the contractual SOW on the electrical, delaying orders, losing orders and ordering the wrong appliances for the kitchenOn February 11, 2015, he sent an email stating he was taking immediate legal action against us We have continued to fix the legitimate issues with his pool even though on February 11, 2015, he sent an email stating he was taking immediate legal action against us.The bottom-line: We were BS'ed to the max by the owner and we basically had had enough and told LEP he was off the account, The other owner took over but a lot of damage had been done [many more examples w pictures, but at this point, is just redundant] and he is spread too thin As a result, the homeowner was forced into becoming a full time project manager and was informed of issues by the GC who was there all the time If LEP had met the full terms and conditions of the agreement and the homeowner would have not had issue after issue after issue, and still ongoing today, they would have been paid If LEP does not provide resolution to honor the agreement, then the Revdex.com can closed out this call and unresolved and the home-owner will pursue other relief I will submit that the breakers have not tripped now for almost a week straight, that is the longest period of consistency over a week period We have plenty of documents, emails and witnesses to back us up as well Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10444388, and find that this resolution would be satisfactory to mebut what it took to get to the end was a horrendous experience for all Yes, the job is done, but we signed an agreement in May of We asked the company point blank, "Do you think this went well?" Both said "No" The main issues that we had is we were told one thing pre-sales and even post sales, and it was not true Project dates were not met, project responsibilities were dropped, wrong products were ordered and delayed, improper over-billing of work and invoicing, time-delays and lack of managing contractors caused damaged products and extended time delays by 4-months Other contractors on the same job site we, but under the same weather conditions, finished their work on time except for the delays caused by LE-Pools I will admit that the Operations Mgr did what it took to make it right and I respect that However, after so many months of delays and problems, the relationship was gone We wished we never got a pool The bad taste of this experience is nothing like I have ever experienced in yrs of dealing w contractors in both the work environment and for our ranch home and Houston home.To conclude, I hope LEP can learn from this and not put one other person into such a predicament ever again I can assure you that we learned a lot in the last months: "If you say something, it does not mean anything unless it is in writing and you are penalized if you do not live up to honoring your word and contractual obligations in a timely and professional manner"

We never collected anything on the decking invoice. Our decker overcharged us, homeowner had his crew measure, sent me a detailed email stating the decking was 1,177.2'. I asked my decker to explain himself and to re-measure in front of homeowner if he didn't agree. He came out to
job site and measured. Told me he didn't want to try and argue with homeowner and would use his measurements. Therefore there is a credit of $to be taken off the final bill.As the contracted stated, we have two cleanups. I told the homeowner it had to be dry to do so. On the last cleanup there was standing water in the yard, we couldn't use our machine but we tried by hand anyway. Unfortunately our hydraulics broke after the second load. I told the homeowner how we tried to get two other crews to bring there equipment that day but they couldn't. It rained for the next two days. I told the homeowner we would clean it up the next Friday. He said that was two late and that he had someone that he could get to clean it on Thursday. I told him in writing that I would give him a credit for $off the final invoice if he couldn't wait for us to do it. I sent him an email asking if he hired that company or if we were doing it. He stated he hired them.Per our policy and I stated numerous times, I would be happy to deliver the Cleaner and Remote when we get our final check less the credit of $for the dirt removal and $for deckingHis pool and thousands everywhere work fine without a remote. If it is dangerous for him to walk to the panel, its not our fault.We put them where the homeowner told us the downspouts would go. There were no gutters there at the time of install. We would have fixed the one broken degree turn if given the chance. Homeowner told his crew to do the work before we had a chance to do so.We never billed to grade the yard outside of the decking area. We made the homeowner very aware of what he needed to do. On 2/2/he told me how he was going to build a small 12" wall and wrap it with matching stone. He knew it was not part of our deal. His yard raises as it goes from the back of the house to the fence. We set the elevation of the pool properly.We had someone go and buff out the scratches. We will have our own stone company go and look at what was done and give there recommendation. The other voids and natural marks are part of travertine.On 2/2/15, *** *** instructed my paver contractor to install grout instead of the polymer modified paver-finishing sand that is specifically designed to complement and enhance any paver installation. After he finished, I asked him if everything looked ok and if he was happy with all the repairs. He said yes and they were done. We agree that the grout looks bad. We would be happy to replace it with the correct sand. We have tried numerous times to meet with the homeowner to do pool school. Yes this pool has been delayed. It is both parties faults for these delays as well as the weather. The pool pump was installed correctly, and was never the problem. It was a plug on the main board. The homeowner, his pool guy, or the warranty station never found the cause. It was the Factory Representative from Hayward that finally found it. We were in constant contact with the manufacture while all this was going on. The original pump was replaced, but it works just fine with the original breaker that was replaced. That was never the problem. Our red tag was for not having 3' of clearance in front of the panel. Not what stuff the homeowner makes up.We thought we were finished with the pool after he agreed to meet for pool school and close this job at 9:on 2/9/15. He never called to cancel but sent an email at 9:00am that day to cancel and tell me he had new issues. We have agreed to fix some of these issues but there are numerous ones that were never in our contract and we wont be held liable for. On February 11, 2015, he sent an email stating he was taking immediate legal action against us. We have continued to fix the legitimate issues with his pool even though on February 11, 2015, he sent an email stating he was taking immediate legal action against us. We have plenty of documents, emails and witnesses to back us up as well

1. We had an independent travertine specialist come out on 3/2/15 to inspect the travertine.  He is writing us instructions on how to get the travertine coping back to the matte finish. We hope to complete this work next week. 2. There is nothing wrong with the Column tops.  No one has used it for a "saw horse"  that's how it comes from the factory.  We had [redacted] Travertine look at it and confirm.  See the attachment.3.  We are not responsible for this drain.  The homeowner already had a plan what he was doing here and has already put this drain in.  We did the step up as a favor at no additional charge, as we explained at the time of install.  4.  We will remove the grout that the homeowner requested we put in. We plan on doing this next week. See [redacted] response on the stones.  If the homeowner has something in writing from them stating otherwise, please send it to us.  The owner stated otherwise to us.  We will install the correct sand as we wanted to do so originally.  We never attempted to repair a stone.  The homeowner instructed us to replace two stones and that is what we did.5.  Auto-fill has been fixed.  6. Skimmer doors are fixed.7.  Hayward has been working on this issue to make sure it is resolved.  Once they confirm there are no further problems we will know what it was.8. If the homeowner has chosen to due work on his own behalf,  Liquid Extreme Pools will not be paying for those charges.  We have never agreed for anything other than the credit of  $750.00 for dirt removal and $765.60 for decking.9. This is a very small list.  We have already emailed you the manuals on 12/22/14.  Per our policy and I stated numerous times, I would be happy to deliver the Cleaner and Remote when we get our final check less the credit of $750 for the dirt removal and $765.60 for decking.  We sent an email on 2/25/15 asking the homeowner what is it that he expects so that both parties can move down the road.  This is the first time we have received his requests.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10444388, and have determined that this proposed action would not resolve my complaint.  
Pls see my notes as compared to the businesses responsesMESSAGE FROM BUSINESS:We never collected anything on the decking invoice.  Our decker overcharged us, homeowner had his crew measure, sent me a detailed email stating the decking was 1,177.2'.  I asked my decker to explain himself and to re-measure in front of homeowner if he didn't agree.  He came out to job site and measured.  Told me he didn't want to try and argue with homeowner and would use his measurements.  Therefore there is a credit of $765.60 to be taken off the final bill.Retort:  "We never collected anything on the decking invoice.  Our decker overcharged us, homeowner had his crew measure, sent me a detailed email stating the decking was 1,177.2"  If I as a homeowner was not watching closely on this project, I would have blinding paid an invoice for overages of $2,465 plus not been credited for $765.60 for a total of $3230.60    The invoice was sent to me by the pool buider.  Now read below:'It is industry standard operating procedures for any vendor to ascertain the validity of an invoice before it is sent to the customer.  Furthermore, I sent a detailed email, w a detailed diagram of the additional sq footage which was only 17 sq ft , which did not even compare to the already over-billed amount we paid in advance.  The pool builder had this information prior to the work even being done, so should have know an over-charge of 170 sq ft more should have immediately been noted that his sub-contractor was fraudulently overbilling us.  Moreover, there were a total of 7 crates of travertine delivered w approx. 200 sf ft per crate.  One crate was not even used and had excess from other crates in it as well.  The pool builder picked-up this excess himself, so clearly there was NO WAY 1400 sq ft was even remotely used.  As far as the statement "his sub did not want to argue w homeowner" is a joke.  The sub came-up w measurements of 1228 sq feet, still a far cry from the 1400 we were erroneously billed.  When he said 1228, I asked him if he could show me his measurements bc that was not what I had from someone that measured it.  He immediately said, "let's just go w your numbers".  I said that was approx. 1177.2 sq ft.  He said, "ok, let's just use your numbers".  Now, if I was a contractor and I installed 1228 sq ft, I would show you the measurements bc I would not do any sq footage for free.  BOTTOMLINE:  He tried ripping us off and bc the pool company was not doing their job and watching out for their client, I had to do it.  That is the bottom-line theme here:  Liquid Extreme has one person that BS's you and the other person that works is spread too thin to do an effective job.As the contracted stated, we have two cleanups.  I told the homeowner it had to be dry to do so.  On the last cleanup there was standing water in the yard, we couldn't use our machine but we tried by hand anyway.  Unfortunately our hydraulics broke after the second load.  I told the homeowner how we tried to get two other crews to bring there equipment that day but they couldn't.  It rained for the next two days.  I told the homeowner we would clean it up the next Friday.  He said that was two late and that he had someone that he could get to clean it on Thursday.  I told him in writing that I would give him a credit for $750 off the final invoice if he couldn't wait for us to do it.  I sent him an email asking if he hired that company or if we were doing it.  He stated he hired them.Retort:  We signed an agreement at the end of May and asked the owner when he was going to start.  He told both my wife and I, "In 2 - 3 weeks".  By July 18, I sent a letter telling LEP that the promise to start in 2-3 weeks was not even close and 7 weeks later there was still not even a date to start.  The dirt and debris that is discussed here, if the contractors were managed could have been wheel-barrowed out at the time it was dug up.  The dirt was dumped 30 ft from their work site and another 80 ft it could have been removed.  The concrete vendor for the summer kitchen foundation had to pump out over 5000 gallons of water in Aug to pour their concrete.  They too had huge amounts of dirt piled up and removed it all when it was wet.  Why?  Because they were being managed properly.  Enclosed are pictures of what our backyard looked like for months.  Yes it rained, but because the dirt was left there more months, it blocked normal drainage and just made the situation worse.  As far as equipment breaking, that is not my fault.  However, gave the pool comp the ph number to the person that could do the work, but because the pool company declined, they scheduled other work.  I even tried getting the other contractor to rent them their bobcat since the pool builders broke, and his response "it won't do me any good bc my dump truck is broken too".  Bottom-line, homeowner is again left to do the pool company's job.  We were already 3-4 months behind [excluding time out for the GC to pour his foundation], and my GC and I were losing other contractors to other work because of a myriad of issues w the pool builder. Per our policy and I stated numerous times, I would be happy to deliver the Cleaner and Remote when we get our final check less the credit of $750 for the dirt removal and $765.60 for decking. His pool and thousands everywhere work fine without a remote.  If it is dangerous for him to walk to the panel, its not our fault.Retort:  Who in their right mind would provide any vendor any money when you have a broken electrical system and the breakers trip every day, your coping has been damaged by their incorrect dry-sanding which was required bc their other prior contractors scratched all of the coping, improper grade issues that causes draining of mud onto the decking and w a hard rain, mud into the pool, etc.  Ask LEP how many times any of our checks were either not paid on time or did not clear the bank?  They have received all of their funds to date in good order.  Also, ask LEP if the resident caused the breakers to keep tripping, or if we scratched up the coping and spa area. or if we were the ones that excavated the pool and thus had a grade issue??  Due to their lack of being on site and managing their contractors, these delays are their fault, not ours.  And since the area where the pool controller is located is in a muddy construction zone, which due to LEP not removing the dirt in a timely manner, we could not landscape of prepare the muddy area bc it would be destroyed when getting out the dirt.  So yes, it is their fault, and it is their fault that all of the delays incurred has prevented them from getting their last payment.  If the pool, the stone work, the electrical system, the grade issues and other were all proper, they would have received their check long ago.  We put them where the homeowner told us the downspouts would go.   There were no gutters there at the time of install.   We would have fixed the one broken 90 degree turn if given the chance.  Homeowner told his crew to do the work before we had a chance to do so.  Retort:  When we made a decision on both a pool company and a GC for the summer kitchen, I requested in writing that both the GC and pool company meet to discuss each others roll.  The GC was willing to meet, but the owner of LEP stated, "I will be there everyday, we can talk and address everything".  TOTAL BS !!!!!!  My GC, and the guard-gate of our community have records of who enters and when.  The fact is, the owner never met the GC until 3-4 months into the project.  When the pool company's plumbers showed up, they were digging their trenches for the pool PVC lines.  They started to dig right thru where the foundation for the kitchen was going to be, which was going to have 2 ft concrete beams and 10ft bell-bot[redacted] piers.  This would have been the worse case of a COH code violation.  I also asked the plumber did he know where the water lines and gas lines where supposed to go bc the pool company has suggested to let them run the water, gas and electrical lines.  The plumber had no clue, so I called the owner of LEP.  I told him he needed to come out here and show his contractors the drawings of the summer kitchen [that the owner of LEP had too] and where his contractors, per the contract we have w LEP w the specific SOW . where to run and stub out the gas and waterlines.  The owner of LEP response to me was this "it's not big deal, you can show them where to put the gas and water lines"  I said no that is your job.  Then he said, "really it's no 'biggie" we are talking 'hand-grenades, not horseshoes'".  It was then and there, that I knew I had made the wrong decision to go w LEP.  It was also the owner of LEP that was directly telling me to instruct his contractors on what to do and where.  It was also at this time that the plumber was asking me where to put drains and downspouts.  I told him we were doing an add-on to our house and there would be additional downspouts.  This could have ALL BEEN resolved in a simple project management meeting btw the PB & GC, but the PB never made an attempt to meet w our GC.  He spoke to him on the ph one time , but by the time they did meet, it was over 4+ months and there was already a huge disconnect.  When the pool builders electrical crew showed-up, I asked them how much it would cost to add another 20AMP breaker to the agreement.  He had no clue what I was talking about, so he called his company and gave me his cell ph.  When I spoke to the person in charge at Falcon Electric, he had no clue that he was supposed to run any electrical lines and stated even it he wanted to, he could not bc he did not pull a permit.  I again was forced to get into the middle of LEP and their contractors bc LEP dropped the ball and did not perform to the agreed contract and SOW.  When I called the owner of LEP and asked him why the electrical company did not know what the hell was going on, his reply "I must have forgot, I am running solo this week bc my Wayne my partner is off hunting".  I said then, "what are you going to do?"  He said, "well, we can just take off the electrical part of the contract and give you a credit".  NICE !!!!!  I have a GC that needed to have the lines run so he could do this work.  That put is behind another 3 weeks bc his stucco contractor could not close-up the walls to do this work bc the electrical could not be run first.   Is the theme getting clear now ?????  I also bought thru LEP a gas grill and other kitchen accessories.  I paid in advance due to they wanting their check before it was ordered and told my gas grill would be delivered in 10 business days.  Guess what, the wrong one was ordered and delivered, and it took over 2 months to get the right gas grill.  This put my GC behind another X months bc he was waiting on all of the materials ordered from LEP.   Incorrect and false invoicing, wrong products ordered, not full-filling the contractual SOW, telling the homeowner to tell this contractors how to do their job, electrical breakers tripping, travertine coping damaged, and they want me to pay my last invoice when the product and service they deliver is XXXX ? We never billed to grade the yard outside of the decking area.  We made the homeowner very aware of what he needed to do.  On 2/2/15 he told me how he was going to build a small 12" wall and wrap it with matching stone.  He knew it was not part of our deal.  His yard raises as it goes from the back of the house to the fence.  We set the elevation of the pool properly.Retort:  Yes, I mentioned the possibility of building "a wall" bc the grade behind the wall and columns they built where higher than the pavers they installed 3-4 feet away.  After I consulted w other pool builders, this type of issue is dealt w when they shoot the site for elevation, mark it was and then excavate it.  It is a pool builders responsibility to make sure the product they design, survey, excavate build and put in drains to make sure water neither flows directly towards the pool or water into the pool.We had someone go and buff out the scratches.  We will have our own stone company go and look at what was done and give there recommendation.  The other voids and natural marks are part of travertine.Retort: The scratches were dry-buffed and further damaged the travertine coping.  This has nothing to do w the natural marks on the stone.  The coping "had" a honed matte finish to it.  When the PB's stone company came out, they worked on 3 pieces of coping and asked "if you like this, we can do the rest, if not, then we will not attempt anymore"  I told him, " is there anyway to get back the matte finish bc this is the type of coping we selected specifically for the coping".  He said, "I don't really know if I can".  I sent a note to the PB that I was going to get three professional stone restoration companies to look at the coping and other, and NOT TO APPLY any enhancer or stone darkener bc I want the professionals to see what it looks like as is.  The PB's contractor did apply either a sealer or enhancer sealer on Saturday Feb 14, which was asked them not to do.  Either way, when the sun is out, you can still see circular buff marks wherever they did their work again.  If you went to the manufacturer, [redacted], and took a piece of non-damaged coping and placed it next to what we have now, you would see two different stone looks.  Right now it is unacceptable and we did not pay $90,000.00 plus to have damaged and inferior stone.  It will either have to be done by a professional or replaced, unless the LEP can restore it to what we paid.  There is absolutely noting the homeowner did to cause this. On 2/2/15, [redacted] instructed my paver contractor to install grout instead of the polymer modified paver-finishing sand that is specifically designed to complement and enhance any paver installation.  After he finished, I asked him if everything looked ok and if he was happy with all the repairs.  He said yes and they were done.  We agree that the grout looks bad.  We would be happy to replace it with the correct sand. Retort:  The reason I asked for a different solution is twofold:  1).  I agree w LEP that travertine has voids and irregularities.  However, when you install 2-3 stones that all have irregularities or voids and they all intersect, you have a hole.  This was an install issue.  The installer either did not do their job correctly in the first place or the work performed was of poor quality.  Again, it should not be up to me to project manage how every job is supposed to be done.  In numerous places, the "polymeric sand" was already washed out by the rain and more was removed when one of the other contractors of LEP blew it out w a power-washer.  Either way, it did not hold and did not work which leads me to 2).  Since the p-sand failed for whatever reason, this is why I asked for a different solution.  Also, when the grout was applied, I saw it in a non-cured state or when it was wet.  After it cured, it lightened, it was uneven, did not match colors and the grout was even applied on the top of other stones that did not need it.  It looks horrible.  Where there are large voids, the stones or a stone needs to be replaced so if you apply the p-sand, it will be a complement to a small area instead of a hole filler.  This is why it simply was washed out by rain alone.  It had nothing to bind too.  All of the other places where there are tight fits or naturally occurring small single voids, the sand did not wash out.   Where LEP contractor replaced defective stones, which the manufacture stated the stones were defective per the pictures I sent them, I have no problem w those replacements.   Again, during the installation of the pavers, there were 3 places where I had to tell the stone installer to replace the stones bc they had already cracked in half or had deep grinder marks in them from while cutting other stones.    We have tried numerous times to meet with the homeowner to do pool school.   Retort:  The last attempt at pool school, the pool builder sent me an e-mail Sunday night at 7:30PM that he could meet the next morning at 9AM.   This is documented in an email.  Neither my wife or I could meet at that time and tried to accommodate to meet at 10-30 - 11am w LEP.. His response "No".   Now, that's customer service.  He also wanted his last check too and we have on going electrical issues, defective stone issues, the auto fill was not working, grade issues, etc. Yes this pool has been delayed.  It is both parties faults for these delays as well as the weather.  The pool pump was installed correctly, and was never the problem.  It was a plug on the main board.  The homeowner, his pool guy, or the warranty station never found the cause.  It was the Factory Representative from Hayward that finally found it.  We were in constant contact with the manufacture while all this was going on.  The original pump was replaced, but it works just fine with the original breaker that was replaced.  That was never the problem.  Our red tag was for not having 3' of clearance in front of the panel.  Not what stuff the homeowner makes up.Retort:  "Yes this pool has been delayed.  It is both parties faults for these delays as well as the weather."  I have provided a myriad of concrete examples of total lack of project management on this pool.  The only unplanned delay that the resident is responsible for not installing self-locking self-latching gates in the orig time promised [1-2 days], but 4-5 days bc I had to go out of town.  There is not ONE OTHER INSTANCE of delay on the homeowner side that was not preplanned in-advance bc we had 2 things going on at the same time.  The owner of LEP was not engaged nor on-site except to "collect a check".  This is how the disaster started.  Again, this can be proven by the log book at our entrance gate, the GC that was here onsite for months doing work and can first hand testify to what happened and what did not.  No one can change weather, but when discussing w other pool builders, other homebuilders and other general contractors, they were getting thing done during the time period when LEP claims they could not.  If LEP disagrees w me on this matter, pls let me know and I will meet w 10 different cus[redacted] pool builders and explain this entire scenario to them, who I am dealing w and let them provide their professional opinion, including Chris Anderson the President of the Greater Houston Pool Association.  "The pool pump was installed correctly, and was never the problem.  It was a plug on the main board"  The pool pump may have been installed correctly to the PVC Conduit, but the electrical wiring panel that covers the motor housing was never screwed on, thus when a representative came to inspect the pump, the inside was corroded from water penetration.   I can assure you, neither my wife nor my daughters or I unscrewed the panel cover to the pump.  The entire inside was oxidized and corroded. so it was concluded by a Hayward contractor it was the pump, and it was replaced.  I only became involved when the pool pumping system failed daily.  I was never informed it was a /plug/board issue, nor should I really even care, but when your pool system is failing on a daily basis and the pool builder is still asking for their last check, along w the other issues,  who in their right mind would provide them the last check?"Our red tag was for not having 3' of clearance in front of the panel.  Not what stuff the homeowner makes up".  The electrical system was red-tagged bc the COH code states that you are not supposed to have to walk over or thru conduits and pool equipment to get to your panel, especially when you do not have a remote as well.  Either the electrician did not know the code, or he was not told of the code and he incorrectly installed the panel over the pool equipment?  If I knew of this code, I would have told him too he was installing it incorrectly.  Imagine the pool builder showing up that day and seeing him start to install the panel incorrectly or tell him prior to the installation, this is how all of this should be installed correctly the first time?  Nothing here is made up, these are the facts.  There are pictures of the corroded motor-housing, pictures of tripped breakers, pictures of the red-tagged panel.  The simple fact is, this pool installation was a classic example of "you get what you inspect, not what you expect".   We thought we were finished with the pool after he agreed to meet for pool school and close this job at 9:30 on 2/9/15.  He never called to cancel but sent an email at 9:00am that day to cancel and tell me he had new issues.  We have agreed to fix some of these issues but there are numerous ones that were never in our contract and we wont be held liable for.  Retort:We thought we were finished with the pool after he agreed to meet for pool school and close this job at 9:30 on 2/9/15.  He never called to cancel but sent an email at 9:00am that day to cancel and tell me he had new issues.  We have agreed to fix some of these issues but there are numerous ones that were never in our contract and we wont be held liable for.   First, I never agreed to meet at that time.  Just bc the PB sends you an email at 730PM Sunday night to meet 9am the next Monday morning does not mean either I agree w it or I am.  I told him since the breaker were still tripping, the stone work had multiple issues, and I had confided in other professional pool company's and an atty, plus we have to walk thru mud to get to the control panel which was still a construction zone and muddy, and they failed to meet the terms of the agreement, plus provide the homeowner the equipment they already paid for to operate the pool safely, everyone advised us under no circumstances should they receive payment until they complete all of work per the agreement.  They had never been denied one dime in payment that was due, as long as the work was done correctly and per the agreement. nor will they.  The other contractor we worked w has been paid in full bc they have met all the terms and conditions to their agreement.  We did not have one issue thru the entire contract bc he properly managed his subcontractors.  The only problems we did have are the numerous delays by the pool company when they failed to meet the contractual SOW on the electrical, delaying orders, losing orders and ordering the wrong appliances for the kitchen. On February 11, 2015, he sent an email stating he was taking immediate legal action against us.  We have continued to fix the legitimate issues with his pool even though on February 11, 2015, he sent an email stating he was taking immediate legal action against us.The bottom-line:  We were BS'ed to the max by the owner and we basically had had enough and told LEP he was off the account,  The other owner took over but a lot of damage had been done [many more examples w pictures, but at this point, is just redundant] and he is spread too thin.  As a result, the homeowner was forced into becoming a full time project manager and was informed of issues by the GC who was there all the time.  If LEP had met the full terms and conditions of the agreement and the homeowner would have not had issue after issue after issue, and still ongoing today, they would have been paid.  If LEP does not provide resolution to honor the agreement, then the Revdex.com can closed out this call and unresolved and the home-owner will pursue other relief.  I will submit that the breakers have not tripped now for almost a week straight, that is the longest period of consistency over a 4 week period.   We have plenty of documents, emails and witnesses to back us up as well. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10444388, and have determined that this proposed action would not resolve my complaint.  
I did not respond bc I was out of State and am waiting for the company, Liquide Extreme to complete the things they are supposed to do, as well as see if the electrical problems have been resolved bc of ongoing issue from day one.  It takes time to determine if the electrical problems are resolved bc they have been happening since day one [Jan 20[ of implementation.  In my last response, it looked like the were fixed, but later we found out that the breakers did indeed trip again.  Moreover, there is an email to the company and they partially explained the answer.  So, I am still waiting for a full and detailed response.   Next, we have issues on who is responsible for drainage and grade issues and how us ultimately responsible for the associated costs for the repairs. I have photos of b4 and after of my yard and clearly the area’s behind the wall & columns they built are much higher now than when they started this job.   Lastly, we are still trying to response the coping and travertine stone issues.  So, for the Revdex.com to “assume” this complaint is closed out is an erroneous statement.   Once all of these issues are either resolved or not, then the Revdex.com can make a call on what is truly closed out or not. Thank you and pls advise, Regarding Complaint [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10444388, and find that this resolution would be satisfactory to me. but what it took to get to the end was a horrendous experience for all.   Yes, the job is done, but we signed an agreement in May of 2014.  We asked the company point blank, "Do you think this went well?"  Both said "No".    The main issues that we had is we were told one thing pre-sales and even post sales, and it was not true.  Project dates were not met, project responsibilities were dropped, wrong products were ordered and delayed, improper over-billing of work and invoicing, time-delays and lack of managing contractors caused damaged products and extended time delays by 4-6 months.  Other contractors on the same job site we, but under the same weather conditions, finished their work on time except for the delays caused by LE-Pools.  I will admit that the Operations Mgr did what it took to make it right and I respect that.  However, after so many months of delays and problems, the relationship was gone.  We wished we never got a pool.  The bad taste of this experience is nothing like I have ever experienced in 30 yrs of dealing w contractors in both the work environment and for our ranch home and Houston home.To conclude, I hope LEP can learn from this and not put one other person into such a predicament ever again.  I can assure you that we learned a lot in the last 11 months:  "If you say something, it does not mean anything unless it is in writing and you are penalized if you do not live up to honoring your word and contractual obligations in a timely and professional manner".

This job is completed and we have been paid in full.