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Green Tree Car Wash

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Green Tree Car Wash Reviews (1)

Green Tree Car Wash operates a machine that did not give change back from $20. The manager called me "a whack job" when I asked for change back.On 2-6-16 at approximately 10am, I washed my car at Green Tree Car Wash, owned by [redacted] of [redacted] I had just come from the bank, and only had $20 bills. I did not see a change machine and started to leave, but then noticed that the car wash accepted $20 bills. I inserted $20 and spent 6 minutes washing my car. Afterward, I went over to figure out where my change would be dispensed. I went into the office next to the self-serve wash lanes. There was no one there, just a sign instructing to honk for service. I walked around and found an attendent inside a nearby car. He confirmed that the machines don't give change and said he could do nothing to help me. I asked for the manager's number. I called 800-513-1415. The man asked if I was local, and offered tokens in exchange for my lost money. I am visiting from out of town, so those would not have been of use. I requested he send me money. He declined. When I said I would take further action, he called me "a whack job" twice. Imagine a soda machine that took $20 bills and didn't give change back. This is an unethical business practice. Desired Settlement1. Encourage the business to provide a large sign stating that the machine does not provide change.2. Encourage the business to have the full time attendent reimburse patrons who were deprived of change.3. Inquire into the manufacturer of this vending equipment. I know of know other vending machine that does not provide change, that is legally allowed to operate.Business Response Contact Name and Title: [redacted]Contact Phone: 800-513-1415Contact Email: [redacted]Green Tree Car Wash prides itself on providing quality products and service for a very competitive price. Green Tree Car Wash equipment accepts all types of coin/bills and credit cards. But the machine does not give change when someone inserts bills. The equipment clearly states: No Change GivenNo Self Serve Car Wash in the industry offers change for bills at the meter box.Green Tree does have a change machine that changes larger bills into coin. This compliant is the 1st of its kind. Most of Green Tree's customers read the instructions that are clearly posted. The customer was provided the exact correct of time/soap and equipment for the amount of money she deposited. The customer stopped using the equipment after a few minutes and another customer used the remaining time that she purchased. The car wash fulfilled its obligation.The customer telephoned my manager on the telephone and used foul language and threaten to "sue". My manager offered the customer Tokens for future washes, but this customer declined due to being from out of town. My manager asked the customer to email her contact information and we would address the situation. The manager followed policy and committed to investigate the situation. The customer would not accept responsibility and stated that "everyone keeps taking advantage of her". The customer continued to yell and cuss at the manager. The customer's behavior was deplorable.Despite the customer rude behavior, she did mail a letter requesting a refund. Green Tree Car Wash immediately sent her a check in the amount of $17 as a refund. Even though the car wash provided the goods/services as promised, a refund was issued. A review of our signage was conducted and the instructions are clear and in plain sight. We have attached a photo to show that the sign give clear directions.

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Description: Car Wash & Polish, Auto Smog Inspection

Address: 1301 Baring Blvd, Sparks, Nevada, United States, 89434

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