We would be happy to settle the account with Ms. [redacted] for the balance of 248.01 as she has stated. At the time of our response and receipt of her complaint a payment had been processed and was pending. Therefore, we had not as Ms. [redacted] pointed out taken that into consideration with respect to her balance.Our goal was to respond as timely as possible, and a pending payment processed in accordance with Ms. [redacted] loan agreement during the process. We will also send this email directly to Ms. [redacted] requesting that she contact customer service at 1-866-479-0784 and ask for Tanya. Tanya will assist Ms. [redacted] with the particulars of settling her account as noted above.Also note as per Ms. [redacted] request we will note in the file that she is only to be contacted via email and her balance will be adjusted accordingly.Thank you for the opportunity to respond.Green Trust Cash
Complaint: [redacted]
I am rejecting this response because: the amount that Green Trust Cash stated owed was incorrect. The balance should only be $248.01, because they took a payment from my checking on 3/17/2017 resulting also in an over draft fee. Due to my family and I not having a place to stay at this time I can only pay $50.00 per month until the remaining amount of 248.01 is paid in full. I would like to call in with a card number each month on the 17th for Green Trust Cash to deduct payment from. I would like Green Trust Cash to refrain from contacting me at my job as I have been warned about this being an issue before. If Green Trust needs to get in touch with me please feel free to email me at the email address on file with them. Upon final payment I ask that Green Trust Cash send me a notice via email stating that the account has been Paid in Full.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because the complex way in which this was laid out made it incredibly hard to understand just how little of my payments were going towards my loan. It is set up to trap people in debtSincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but I did receive two more overdraft fees from this issue as well totaling $68. Also, I would like an email or letter sent to me stating that the account has been closed and no further payments are required moving forward. Lastly, thank you for your prompt response to this issue!Sincerely, [redacted]
We would be happy to settle the account with Ms. [redacted] for the balance of 248.01 as she has stated. At the time of our response and receipt of her complaint a payment had been processed and was pending. Therefore, we had not as Ms. [redacted] pointed out taken that into consideration with respect to her balance.Our goal was to respond as timely as possible, and a pending payment processed in accordance with Ms. [redacted] loan agreement during the process. We will also send this email directly to Ms. [redacted] requesting that she contact customer service at 1-866-479-0784 and ask for Tanya. Tanya will assist Ms. [redacted] with the particulars of settling her account as noted above.Also note as per Ms. [redacted] request we will note in the file that she is only to be contacted via email and her balance will be adjusted accordingly.Thank you for the opportunity to respond.Green Trust Cash
Complaint: [redacted]
I am rejecting this response because: the amount that Green Trust Cash stated owed was incorrect. The balance should only be $248.01, because they took a payment from my checking on 3/17/2017 resulting also in an over draft fee. Due to my family and I not having a place to stay at this time I can only pay $50.00 per month until the remaining amount of 248.01 is paid in full. I would like to call in with a card number each month on the 17th for Green Trust Cash to deduct payment from. I would like Green Trust Cash to refrain from contacting me at my job as I have been warned about this being an issue before. If Green Trust needs to get in touch with me please feel free to email me at the email address on file with them. Upon final payment I ask that Green Trust Cash send me a notice via email stating that the account has been Paid in Full.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because the complex way in which this was laid out made it incredibly hard to understand just how little of my payments were going towards my loan. It is set up to trap people in debtSincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but I did receive two more overdraft fees from this issue as well totaling $68. Also, I would like an email or letter sent to me stating that the account has been closed and no further payments are required moving forward. Lastly, thank you for your prompt response to this issue!Sincerely, [redacted]