Green Valley DME

size="3">Dear
***.
I hope
my message finds you doing well. In response to your complaint filed with
the Revdex.com, please note that we have just become aware of the matter,
otherwise, we would have responded to you immediately If possible,
kindly provide us with the patient name to be able to investigate this matter
further. We take these matters very seriously, and we would like to first
apologize for any inconvenience this might have impacted you and/or your
practice. We have in the meantime, purged your fax number out of our fax
pool, to avoid any re-occurrence
For the time being, please allow me to explain briefly how our faxing &
phone system works, so you may have a better understanding
Fax System: Our faxing system sends fax for each product approval request
each days for times. But as soon as we are notified to stop a fax, we
stop it on the spot and it takes our system hours to update
Phone system: Our phone is fully manned and accommodated with a large customer
service representatives team from 9:am to 5:pm EST, Monday to
Friday. I’m not sure if you might have called us after working
hours, or if there was a problem with our answering services! Again it would be
very helpful if you can provide us the patient’s name to investigate this
matter much further. We assure you again that this complaint will be
fully investigated and we will take immediate action as needed as we uncover
any missteps on our systems or process
Also,
we will only process product requests with the approval and the consent of the
patient, and we cannot obtain the physician and or the practice contact info
(address, phone, fax, ...ect) without the patient directly providing us with
the info, so we can obtain the approval Moreover, as per the typical
guidelines, we will only process these requests if there is a medical necessity
and we can only dispense the final product if the treating physician or NP has
provided us with an approved order We rely on the practice to make this
assessment and we simply accept a denial if the practice deems the product
unnecessary. We receive many approvals daily and we
believe that these products are highly needed in all these cases
Again,
please accept our apologies for any inconveniences and we hope to find more
details about this issue, once you provided us with the patient's
details.
In the
meantime, please feel free to contact me anytime. My contact info is
below:
Mina
E***
Compliance
and Operations Manager
Office: ###-###-####
Fax: ###-###-####
Website: www.greenvalleydme.com

Dear
***.
I hope
my message finds you doing well. In response to your complaint filed with
the Revdex.com, please note that we have just become aware of the matter,
otherwise, we would have responded to you immediately If possible,
kindly provide us with the
patient name to be able to investigate this matter
further. We take these matters very seriously, and we would like to first
apologize for any inconvenience this might have impacted you and/or your
practice. We have in the meantime, purged your fax number out of our fax
pool, to avoid any re-occurrence
For the time being, please allow me to explain briefly how our faxing &
phone system works, so you may have a better understanding
Fax System: Our faxing system sends fax for each product approval request
each days for times. But as soon as we are notified to stop a fax, we
stop it on the spot and it takes our system hours to update
Phone system: Our phone is fully manned and accommodated with a large customer
service representatives team from 9:am to 5:pm EST, Monday to
Friday. I’m not sure if you might have called us after working
hours, or if there was a problem with our answering services! Again it would be
very helpful if you can provide us the patient’s name to investigate this
matter much further. We assure you again that this complaint will be
fully investigated and we will take immediate action as needed as we uncover
any missteps on our systems or process
Also,
we will only process product requests with the approval and the consent of the
patient, and we cannot obtain the physician and or the practice contact info
(address, phone, fax, ...ect) without the patient directly providing us with
the info, so we can obtain the approval Moreover, as per the typical
guidelines, we will only process these requests if there is a medical necessity
and we can only dispense the final product if the treating physician or NP has
provided us with an approved order We rely on the practice to make this
assessment and we simply accept a denial if the practice deems the product
unnecessary. We receive many approvals daily and we
believe that these products are highly needed in all these cases
Again,
please accept our apologies for any inconveniences and we hope to find more
details about this issue, once you provided us with the patient's
details.
In the
meantime, please feel free to contact me anytime. My contact info is
below:
Mina
E***
Compliance
and Operations Manager Office: ###-###-####Fax: ###-###-####
Website: www.greenvalleydme.com

Dear [redacted],We received the attached complaint “ID#[redacted] ([redacted])” from [redacted] at [redacted] (the name of the medical facility is NOT clearly disclosed in the complaint). Please kindly accept our response to the points raised and we would be very pleased to provide even...

further details to [redacted] and to the respectful team at Revdex.com as needed.1- Please note that our website http://www.greenvalleydme.com is a public domain website accessible to our clients as well as our healthcare professionals that we interact with on daily basis. Our contact info is listed on the website (contact form which is forwarded to our company email, fax number, and toll free number ... etc). We get 100s of calls and correspondents on weekly basis 2- Please also note that we never initiate calls to our patients. Our patients typically respond to TV ads and social media ads on daily basis and we don't process any patients' requests without their consent and we maintain recordings for ALL calls received and we would be more than happy to share these calls for the referenced patient (we don't have the patient name in the complaint, and we would love to share that with the doctor's office and Revdex.com if requested once this information is shared with us). 3- Based on all insurance requirements, we don't process any medical equipment to patients without the doctor's approval, and in many cases the approval is sent back to us in the same day or the same week. 4- We have not received any complaints in the previous 2 years regarding an unhappy patient that did not close in an ample fashion with the complete satisfaction of the patient and we maintain a very strict set of rules and regulations in the company in serving our patients with high degree of ethics and responsibility in doing the right thing for the wellbeing of the patient. 5- if the medical office received the fax requests and the doctor's office doesn't approve the equipment, we simply ask them to fax back a response with a NOT approved and we never fax the request the again. 6- We apologize for any misunderstanding and we kindly request that the doctor's office simply sends back a non-approval. Or, please send us the patient name and we'll gladly contact the patient for any misunderstanding, in some cases, the patient will simply change their minds and they no longer need the product. We process returns and refunds, even after we dispense the product in many cases way after our return policy (30-days) to simply create a positive patient experience. We understand that many of our served patients have pressures in their daily lives medically and otherwise, and we try our best to help alleviate any further pressures.Please feel free to contact us any time for any further explanations for our policies or procedures. We hope you find our response satisfactory and we hope this will close this case in a timely fashion.Green Valley DME, Compliance and Customer Care Team.

Dear [redacted],
We received the attached complaint “ID#[redacted] ([redacted])” from [redacted] at [redacted] (the name of the medical facility is NOT clearly disclosed in the complaint). Please kindly accept our response to the points raised and we would be very pleased to provide...

even further details to [redacted] and to the respectful team at Revdex.com as needed.1- Please note that our website http://www.greenvalleydme.com is a public domain website accessible to our clients as well as our healthcare professionals that we interact with on daily basis. Our contact info is listed on the website (contact form which is forwarded to our company email, fax number, and toll free number ... etc). We get 100s of calls and correspondents on weekly basis
2- Please also note that we never initiate calls to our patients. Our patients typically respond to TV ads and social media ads on daily basis and we don't process any patients' requests without their consent and we maintain recordings for ALL calls received and we would be more than happy to share these calls for the referenced patient (we don't have the patient name in the complaint, and we would love to share that with the doctor's office and Revdex.com if requested once this information is shared with us).
3- Based on all insurance requirements, we don't process any medical equipment to patients without the doctor's approval, and in many cases the approval is sent back to us in the same day or the same week.
4- We have not received any complaints in the previous 2 years regarding an unhappy patient that did not close in an ample fashion with the complete satisfaction of the patient and we maintain a very strict set of rules and regulations in the company in serving our patients with high degree of ethics and responsibility in doing the right thing for the wellbeing of the patient.
5- if the medical office received the fax requests and the doctor's office doesn't approve the equipment, we simply ask them to fax back a response with a NOT approved and we never fax the request the again.
6- We apologize for any misunderstanding and we kindly request that the doctor's office simply sends back a non-approval. Or, please send us the patient name and we'll gladly contact the patient for any misunderstanding, in some cases, the patient will simply change their minds and they no longer need the product. We process returns and refunds, even after we dispense the product in many cases way after our return policy (30-days) to simply create a positive patient experience. We understand that many of our served patients have pressures in their daily lives medically and otherwise, and we try our best to help alleviate any further pressures.
Please feel free to contact us any time for any further explanations for our policies or procedures. We hope you find our response satisfactory and we hope this will close this case in a timely fashion.Green Valley DME, Compliance and Customer Care Team.

Review: I work in a medical office and we are getting faxes from Green Valley DME. They are requesting our providers to sign for durable medical equipment for our patient. When we contact the patient to ask if they have requested this equipment, the patient knows nothing about requesting this equipment. We try to call the company on the phone number listed on their fax and all we get is recorded music. No one answers the phoneDesired Settlement: We would like this company not to request medical equipment for our patients without their consent. Not sure if they are calling them and offering them relief of their symptoms or what their ploy is but seems on the shady side of business dealings. Also they do not answer their phone so makes us wonder why a business would not answer at a given phone number.

Business

Response:

Dear [redacted],We received the attached complaint “ID#[redacted] ([redacted])” from [redacted] at [redacted] (the name of the medical facility is NOT clearly disclosed in the complaint). Please kindly accept our response to the points raised and we would be very pleased to provide even further details to [redacted] and to the respectful team at Revdex.com as needed.1- Please note that our website http://www.greenvalleydme.com is a public domain website accessible to our clients as well as our healthcare professionals that we interact with on daily basis. Our contact info is listed on the website (contact form which is forwarded to our company email, fax number, and toll free number ... etc). We get 100s of calls and correspondents on weekly basis 2- Please also note that we never initiate calls to our patients. Our patients typically respond to TV ads and social media ads on daily basis and we don't process any patients' requests without their consent and we maintain recordings for ALL calls received and we would be more than happy to share these calls for the referenced patient (we don't have the patient name in the complaint, and we would love to share that with the doctor's office and Revdex.com if requested once this information is shared with us). 3- Based on all insurance requirements, we don't process any medical equipment to patients without the doctor's approval, and in many cases the approval is sent back to us in the same day or the same week. 4- We have not received any complaints in the previous 2 years regarding an unhappy patient that did not close in an ample fashion with the complete satisfaction of the patient and we maintain a very strict set of rules and regulations in the company in serving our patients with high degree of ethics and responsibility in doing the right thing for the wellbeing of the patient. 5- if the medical office received the fax requests and the doctor's office doesn't approve the equipment, we simply ask them to fax back a response with a NOT approved and we never fax the request the again. 6- We apologize for any misunderstanding and we kindly request that the doctor's office simply sends back a non-approval. Or, please send us the patient name and we'll gladly contact the patient for any misunderstanding, in some cases, the patient will simply change their minds and they no longer need the product. We process returns and refunds, even after we dispense the product in many cases way after our return policy (30-days) to simply create a positive patient experience. We understand that many of our served patients have pressures in their daily lives medically and otherwise, and we try our best to help alleviate any further pressures.Please feel free to contact us any time for any further explanations for our policies or procedures. We hope you find our response satisfactory and we hope this will close this case in a timely fashion.Green Valley DME, Compliance and Customer Care Team.