Green Water Technologies of San Antonio

Complaint: [redacted] I am rejecting this response because:My first contact with GE's employees on this system was with a young woman who stated that GE was aware that GE's products had been installed in this home and they wanted to make sure that those products were working well That was her stated purpose The next time I saw that young woman was when she introduced me to the sales team of [redacted] and [redacted] *** There was no appointment to discuss the merits of the water treatment system I was promised that my utilities bills will be reduced through the use of this system, that it would protect my pipes from calcium/lime build up, and would improve my skin, clothes and help the environment The use of water to flush the system was not explained, and certainly not the use of many, many gallons of water twice a month or oftener A family I know, who stated they have the same system explained that the flushing of their system takes place only once a monthI don't see how losing gallons of water helps the environment Regards, [redacted]

To Whom It May Concern: Our representative set up an appointment with Ms*** in February for the purpose of testing the water to explain the negative impact that hard water would have on her homeOur representative did explain to Ms*** that having soft water would reduce her soap
usage by 50% and it would extend the life of her water-bearing appliances, rendering them more efficient than appliances exposed to hard water ***)She decided to purchase the GE ProElite Water Treatment SystemWe were made aware of the fact that Ms*** utility bill went up from $in January to $in February however, Ms*** was admittedly only in her home for a small portion of JanuaryMarch is also a warmer month than February so a small increase is reasonableThe GE Pro Elite is Energy Star certified and does not increase the monthly electric bill. Ms*** contacted us shortly after her install to address her concerns about the regenerate water the system use to rinse itselfWe explained to her that this is and most water-bearing appliances use rinse water (dishwasher, washing machine, etc.) We went to her home to check the system and assured her that it was working properlyThe ProElite system in fact, has patented sensor technology that cause the system to use half of the regenerate water the a traditional softener usesThe system may, in fact, be regenerating once or twice a month however, standard softeners rinse twice as much *** At Green Water Technologies, we always strive to provide the highest level of customer service to achieve complete customer satisfactionWere there something wrong with the system, we would love the opportunity to repair itHowever, the system is is perfect working orderIt is protecting Ms*** pipes, faucet and fixtures as well as saving her money by preventing repairs, reducing soap usage and the need to purchase bottled water. We look forward to the opportunity to continue to assist Ms*** with any other questions she has about her system. *** *** Office Manager Green Water Technologies *** ***
*** ***

Mr***,Green Water Technologies strives to be a company of integrity so it troubles me to hear of your concernsIt is unfortunate that this is means in which it has come to my attention as I have no record of correspondence with the officeWe take pride in our customer responsiveness so I am
certain that this is something that would have been addressed quickly for youLet me first address the matter of APRI can assure you that your APR is not 29%Due to customer privacy acts, I can not divulge the exact rate onlineHowever, you may contact Preferred Credit at *** to get that informationWith regard to your soap package, you were provided a year package, as you mentionedWhen you received the package, we released the first year to you and you were provided with four additional vouchers for the remaining shipmentsIf you have misplaced them, you can call Pure and Gentle directly at *** to request a shipment or you are welcome to call our office and we would be happy to facilitate this for youYour warranties were provided to you at your quality assurance check on February 12, I have attached the checklist that you signed at this appointment, stating that you received themFor your convenience, I will have another copy of your warranties mailed to you todayI would also like to note that the $is for a filter change on your reverse osmosis systemYour warranty on the GE Pro Elite System is separateYou had this service performed on June 6, so you will not necessary until June of If you need clarification, please contact meYou also stated that you were under the impression that your sales representative lied about being a veteran of the armed forcesI can assure you that he indeed wasGreen Water Technologies has the utmost respect for our armed force members and would not tolerate our employees misrepresenting themselves in this mannerIf there is any other clarification I may provide please do not hesitate to contact me directlyWe appreciate our customers and welcome the opportunity to improve the quality our customer service.Sincerely,
*** ***
*** ***
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This complaint was filed in error by the customer due to a contract misunderstanding.

Complaint: [redacted]
I am rejecting this response because:My first contact with GE's employees on this system was with a young woman who stated that GE was aware that GE's products had been installed in this home and they wanted to make sure that those products were working well.  That was her stated purpose.  The next time I saw that young woman was when she introduced me to the sales team of [redacted] and [redacted].  There was no appointment to discuss the merits of the water treatment system.  I was promised that my utilities bills will be reduced through the use of this system, that it would protect my pipes from calcium/lime build up, and would improve my skin, clothes and help the environment.  The use of water to flush the system was not explained, and certainly not the use of many, many gallons of water twice a month or oftener.  A family I know, who stated they have the same system explained that the flushing of their system takes place only once a month. I don't see how losing gallons of water helps the environment.
Regards,
[redacted]