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Green Zebra Construction

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Green Zebra Construction Reviews (4)

In response to this complaint we have previously sent are roofers out to look into the damage and its causeThe damage is due to on going storm activityHomeowner is aware but does not want to file a second insurance claim due to the fact his deductible is extremely highIn addition we offered a
discounted repair but homeowner refuses claiming that any new damage should fall under warrantyUnfortunately this is not how the business is operated, we offer a warranty on all of our materials and Professional installation

Complaint: [redacted]
I am rejecting this response because:
There was no manufacturer information provided.  Leaks started well within the 1-year workmanship guarantee and requests to repair the leak were ignored.  If the roof was leaking due to extensive weather, that would mean all the roofs in the area would be leaking, and they are not. We own multiple properties in the area, none of which have new roofs, and none are leaking.  A roof should not leak 5 years after installation, and definitely not 1 year after installation. I have had to have multiple roofing companies patch this roof since it was installed.  One was kind enough to do it at no charge because they recognized the bad situation we had fallen into with this roof.
Sincerely,
[redacted]

These statements are all false.  No one has been out to look at this damage.  It is not a result of any ongoing storm activity.  The roof is only 5 years old, as I stated in my original message.  No one else is having roof issues in the area, including myself, as I own 2 other properties within 2 miles from this property.  This issue is unresolved.  Please reopen this complaint.

We leave each of our customer with a one-year workmanship and a 30-year material manufacturer warranty. Unfortunately due to the timing of the claim they have fallen out of the one-year warranty but are left with the 30-year manufacturer warranty. As we have previously provided the customer with the warranty information they  would simply have to call the manufacturer and have one of their  inspector's come out assess the issue and determine it cause. If it is due to material failure they will cover the prorated amount of years left in the roof. They will also satisfy the question of proper installation of their material. We hope this better solves your concern. Thank you Green Zebra Construction

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Address: 15 Country Heights Ct, Lake St Louis, Missouri, United States, 63367-5832

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