Greenberg Rent a Camper

I paid in full for my RV rental and the company went out of business.They never contacted me to let me know. They told me they have no money to refund
I paid for my RV rental in full for my families vacation. The company went out of business and never contact me. I found online and called with no answer. When I emailed them they said they had no money to refund me! They took my payment in full and now will not give me my money back! I never received my RV rental or anything. I didn't even get the courtesy of informing me that they went out of business!!

We reserved and paid in full for a camper to be delivered to Fort Wilderness from 03-3 thru 03-10. No camper was delivered and we cannot contact them
We reserved and paid in full for a camper to be delivered to Fort Wilderness Campground March 3 through March 10th. No camper was delivered and we cannot get in touch with them. Their phones go to voicemail and the mailbox is full. I have emailed them and submitted requests through their website (which is still active), but have not received anything back from them. I paid 988.04 on July 1, 2019 for this reservation. I would like a full refund due to them not upholding their end of the reservation.

I paid them in full to deliver a camper to Fort wilderness Campground and they never did.
I paid Greenberg rent a camper 1044.66 on October 23, 2019 for there services of renting me a camper for my vacation from December 22 to January 4, 2020. I never heard from them at all prior to December 22 when we checked in to ***'s Fort wilderness Campground and there was no camper there for us to use. I tried contacting Greenberg rent a camper and their phone was disconnected and I tried searching online and I sent them multiple emails with no response. I feel very taken advantage of and they took my money and will not refund it!

We paid in full 9 months prior to our reservation date and the company cannot honor the reservation. We request a full refund.
On May 12th, 2019 we paid $1,285.03 to reserve a camper for February 9th through the 22nd per Quote #316. On January 7th I attempted to call Greenberg RV and found out the phone number was no longer in service. I pulled up their website and discovered they were out of business and no able to honor the reservation. I sent an email inquiry to the email address on the webpage and received no communication back.

Fraudulent company. Collects money for reservation in full and does not fulfill services/ products as promised.
My family booked 2 campers from this company and paid for both reservations in full (totaling $2,600.00) One week prior to our vacation, my mother logged on to confirm everything was set for our trip and found the website had been taken down and the phone lines had been disconnected. The company had essentially disappeared without any communication/ notification. After research, we found that the owner of the company, Matthew H, had told other customers he was unable to fulfill their reservations as his company had gone under and he was filing for Bankruptcy. He has not filed for Bankruptcy. The company has been dissolved and no refunds have been offered. He has basically made it so that you cannot get in contact with him to request or receive a refund. Based on several internet searches, it appears that this has happened to several customers over the course of the past few months.

In May 24th of this year (2019), my wife reserved a camper from "Greenberg Rent a Camper" in Orlando Fla, for a planned trip to D's Fort Wilderness in April of 2020. This is a vacation that we have done every 2 years since 2011 and we have rented a camper for 2 of those vacations with this being the 3rd camper rental.
My wife made a $359 deposit on one of our credit cards on May 24th. On November 19th 2019 my wife paid the balance of $740 using our bank debit card. So as of November 19th were were paid in full.

Yesterday, my wife was conversing with some of the other folks who belong to the same perorming arts studio as we do, and who are also going on the trip to D with us. She became concerned when she was informed by them that the Greenberg Rent A Camper company had closed its doors and deleted thier website and had thier phone disconnected.

My wife learned that a few of our vacation companion families had resorted to calling thier credit card companies and/or banks to petition for refunds or credits for the hundreds, and for some one thousand plus dollars that they had given to "Greenberg Rent a Camper", in good faith, for the rental of campers at Fort Wilderness for next April.

The credit companies took care of the people and gave refunds after collecting some pertinent data. Discover, also refunded our $359 but our bank told us that they would open an investigation that could take up to 10 days to resolve.
Hopefully, my bank also refunds us as we really cant afford to lose $700. If we dont get a positive resolution from the bank, our vacation will have to be much lower budget than it already is.

My wife was informed that the Orange County DA's office is investigating this case. The real kicker is this; apparently the compqny closed its doors on Sept 9th of 2019 and ceased any contact with its customers or the public. This is to me a very unscrupulous act as they continued to accept payment for balances due after they closed on September 9th. Our $740 was accepted by them on November 19th. Due to this fact, it seems to me that this is a blatant case of FRAUD. The company did not send any refunds or informational emails, calls, or letters to us or any of the affected people we know.

There are rumors (things that I have read on other D related forums *** NOT D SPONSORED OR ENDORSED FORUMS,***) being discussed that I cannot substantiate with any proof other than the forum members comments that mention people supposedly arriving at D Fort Wilderness expecting their camper to be there and it wasnt. (D*** and other area camper providers apparently have stepped in to ensure that peoples vacations werent ruined... kudos to them!!!) It also appears that campers were seen being towed away by tow trucks not bearing the Greenberg Rent a Camper logos on them.

So I am guessing that this was a "Pack your bags, Lock the door, Stop at the bank, and Hit the road running event and that there was no concern by the company's owner(s) that they would be purposefully stealing from thier former customers, causing the expenditure of much time calling creditors and banks, and causing great sadness and disappointment to families with children who were trying to take a memorable, fun, family trip to D. Hopefully the legal system gives the owner(s) what they deserve and that thier are penalties and consequences for such egregious and dishonorable business practices and the lack of any ethical or moral values.

Want to cancel my reservation and get refund. The website is not active, the phone number is not active, and no replies to emails. Please HELP.
I reserved a camper on November 5, 2019 for vacation use in May 2020. I paid $359 deposit for this rental. I was told Greenberg RV got new campers every December so if I saw one I wanted to switch for, that would be possible. I began looking at their inventory a few times a week to see if the inventory had new campers. On December 12, 2019 when I was going to search the inventory, I noticed the website was no longer active. I used the email address in my confirmation to send a message to let them know I can't find their website. As of today, December 16, I have not received an reply. I began doing some research as to why the website might have been down. I found several very recent reviews regarding no delivery, problems with the campers, and no refunds. We originally booked with Greenberg RV because they were recommended by Disney. I found out Greenberg RV is no longer on Disney's recommendation list. On December 15, I emailed Greenberg RV to cancel my reservation. On December 16, I called the phone number listed on the confirmation. I found out the phone number is no longer a working number and is disconnected. I only want to get my $359 deposit back, and to have my reservation cancelled. I will not pay the remaining balance, and I expect Greenberg RV to not charge my credit card for the balance.

Rental agreement paid for in full in advance. Company has gone out of business and not refunded the payment nor are they going to fulfill the rental.
I secured rental of an RV from Greenberg in 02/19 for delivery in 12/19 to Fort Wilderness. The rental was paid for up front in 04/19. In October, I contacted the company to confirm everything was as it should be and was advised that my reservation was confirmed. It has since come to light that Greenberg has closed their doors and will NOT be fulfilling the agreed upon rental nor have I been able to get in contact with anyone to make arrangements for a refund. Their website has been taken down, the phone # is no longer valid and they do not respond to emails!!

I rented a travel trailer and paid in full for it from Greenberg RV. It was never delivered on rental date. Says has no money to refund my rental.
Rented a travel trailer from this company for a weekend camping trip to Fort Wilderness in the Walt Disney World Resort on 11/8-11/11/2019. I had rented from this company in the past without any issues. Paid for the rental in full with my credit card on 4/26/2019. The day I am scheduled to arrive at the camp site, 11/8/2019, I am sent an email from Viviana of Greenberg RV, I had been sent one on 10/25/2019 which I did not see, advising that my reservation has been moved to another company. The reason given was because the owner of the travel trailer got a better commission from this other RV rental company and went with them. I was never told that the trailers were privately owned, their web site did not indicate that at the time I rented. When I contacted the other company I learned that they did not pay the other company nor was there an owner that went with them for a better commission. The other company told me a lot of people had this happen to them over the last 2 to 3 months. Greenberg had taken their money and not delivered a trailer to the camp site as promised. These other customers were told, by Greenberg RV, they could get a free cabin from Disney at the camp sites or a free trailer from these other camper rental companies they were listing in their emails to customers, which was not true. At first Disney tried to help and so did the other camper rental companys, but they could not continue to give people free rentals. It was not their fault Greenberg ripped people off. I had to rent another trailer from another trailer rental company, and pay for it, in order to get a camper for the weekend. I paid twice. I learned the owner of Greenberg RV is in the country of Columbia and phones calls to their business are routed to them their. They are operating their web site as though nothing has happened and taking phone calls. He has set up shop in Columbia and defrauding people here in Florida. I wrote a review on Google Reviews about my experience and Matthew ***, the owner of Greenberg Camper Rental, sent me an email stating to sue me for defamation if I did not remove the review within 24 hours.

Paid for 2 RV rentals in full. Called a few days later and paid for one of the other RV on separate cc. Viviana confirmed she would be crediting the same amount back to the original cc used to pay for RV reservation. She never did, she advised she couldn't return money due to issues with cc vendor. Was advised by her to dispute the charge with my cc, which I am currently going through. They don't respond to email, going on almost 2 months and still have Not been credited the over payment of $851. Stay away from this company, not professional and don't follow through their promises thus far.

Do not rent from Greenberg!!!!
We rented what was supposed to be a Duo Queen for 10 days, staying at D. We were told at 4 pm our camper was enroute. We called and emailed repeatedly when hours were going by with no camper. Finally, at 9:30 a camper arrived. But not the Duo Queen. We now had a bunk room, and being that we had all adults, we had adults sleeping in bunks. And better still, there were no keys to lock the camper. We were told someone would be out the next morning with them. We were missing a tv, dishes, towels, outdoor rug.

It took 3 days of leaving messages on their online messaging, phoning, emailing (all while trying to vacation) to finally speak to someone. And when they finally answered, they are extremely rude and acted as if there was no problem....and they "upgraded" us so we should be happy. We were told that there was a propane leak in the camper we reserved and as such it wasn't safe. But the delivery person told us there had been a robbery. This left us quite confused.

Day 4 we finally had keys. We never got any of them missing items we paid for. Finally, after we were home we were told that indeed there was a robbery. And how did they offer to make up for all that we were missing and paid for, not to mention the time spent just trying to get keys so we could lock the camper? $100 off a future rental.

Please heed our warning. Do not use them! We realized after the fact that D removes Greenberg as a preferred company. We learned first hand why

Excellent experience with this business! Over the busy Christmas holiday, they exceeded our expectations! Beautiful, new campers. Everything was as advertised or better.

Customer service was lacking, poor product quality, and falsification of customer comments were posted by company reps and not actual customer
Company left no operation instructions for rented rv operation. December 16. During severe weather on December 20, the rv leaked water soaking bedroom carpeting. The remedy was for the company to send a fan to dry carpeting and stuff rags in the side of the left side rear bedroom slide out. The propane tanks (1 was already empty and the second was only 1/2 filled upon delivery) ran out leaving us with no heat, hot water, or cooking method. We had to borrow an electric heater to stay warm (temperatures dropped to mid 30's) overnight with a three year old child in our party. (December 22 & 23.) Filled 12/24/18. Departure they were late by 1 1/2 hours. They also posted a fake customer comment to their website attributing positive comments by my wife. Nothing is farther from the truth. RV beds were sloped and mattresses did not fit frames. Very dissatisfied with company's service and product.

Vendor is still actively issuing false advertising via their website and refuses to offer a refund when confronted
We are extremely disappointed with our experience with Greenberg RV. In June of 2017 we reserved a camper from Greenberg RV to be set up in Fort Wilderness from May 12 - 19th 2018.
At the time, Greenberg RV was a preferred vendor of *** and this was the only reason we booked with them. We are traveling with three young children with autism and needed things to go as smoothly as possible. However, as we were making our final preparations this May to take this trip and going through the check in process, *** informed us that Greenberg was not a preferred vendor as of December 2017 and they were no longer able to offer us the perks and benefits of being a preferred vendor. This includes being able to get a site number for us and set up the camper before we arrive. We were now required to get the site number ourselves and escort them onto the property.
As our travel arrangements made this impossible, we contacted Greenberg on 5/7/2018 to see what was going on. After all, Greenberg was still advertising (and is still as of 5/26/2018) on their website that they were preferred vendors of *** and misrepresenting themselves to us and other customers. Greenberg replied to us "Hopefully you will get a different person on the phone (at Fort Wilderness) that can give you the site number prior to your arrival. We are in and out of there all day long. They just try to make things difficult for us."
Their response concerned us so my wife and I again each made separate calls to *** and both times they confirmed that we would indeed need to be there with Greenberg to escort them onto the property since they are no longer preferred vendors of ***. At this time, we wrote to Greenberg and requested a refund of the $975.88. They informed us that there were no refunds, however, we persisted because we feel that they breached the original contract. Since they are no longer preferred vendors of ***, and therefore cannot provide the same benefits as promised when they were preferred vendors of ***, in good faith, they should refund the money to us.
We received no response to our additional email again requesting a refund. We are seeking help in this matter. Thank you for any assistance you can provide.
Summary info:
reservation #: ***
Reserved: 6/17/2017
payment via *** Credit Card
payment amount: $200 deposit 6/17/2017
free delivery promotion if paid in full: 9/3/2017, balance of $775.88 paid by credit card again
We worked with: Marlena (office manager)
Requested refund on: 5/7/2018, vendor asked for us to not cancel and their policy is within 7 days no refund
We replied on 5/8/2018 that based on what we confirmed with ***, what they were initially offering is no longer possible so their offering is not what we signed up for and would like to continue with cancellation and refund. We have received no response since and no refund issued.
Again, the primary reason we cancelled is that they lost their preferred vendor status, changing what they are able to offer as per ***. We did not want to risk our entire vacation on a "keep calling back and hopefully you'll get someone else".

Our family and I rented a camper from Greenberg. We had an amazing time at fort wilderness. The camper was set up very quickly once we received our camp site from ***. The gentlemen that came to set up our Camper (Douglas) was extremely helpful in showing us how to use the camper as this was our first time using a camper. The camper was very clean and well stocked. We did have am issue with septic smell but we called after hours and the very next morning they sent someone out to locate the issue and within 10min the problem was resolved. I want to thank Greenberg for helping my family have a wonderful time. We will see you guys next year. God Bless.

We have requested a refund, or at a minimum, a credit for our rental due to multiple safety concerns and receiving the wrong camper.
This company has the lease amount of professionalism I have ever witnessed. We made our reservations a full year in advance for 2 campers for our family. We spoke with Marlena shortly before our rental dates to pay the balance, and no changes were mentioned. Upon delivery, it was the wrong camper delivered. My mom, who arrived before us, told the man (who we were told was Matthew, the owner) that it was the wrong one. She was told that the staff were coming to set them up and would explain. When Marlena and her cleaner arrived, she told us that he "passed the buck" onto her since she's the office manager. They refused to bring the correct camper. Upon opening the slides and setting up the camper, I told her it would be acceptable although it did not have the two specific feathers (outdoor kitchen and fireplace) that I chose the other one for. As I was making the bed that evening, I noticed a large brown stain on the comforter. I texted her a picture of the comforter and asked if they were washed between uses. She said that they were and that the cleaner must have taken it from the wrong box. We were told we would get a clean comforter the next morning. No one came. I called around 2 pm to make sure they were still coming and no one answered or called me back, so we had no choice but to buy bedding so we could sleep that night. They finally came late that evening after we had purchased some. We had other issues, some of which were major safety concerns, all of which I have have multiple photographs and videos of. Marlena was contacted in regards to all of these issues, and nothing was done. I told her we wanted a refund and she said that she would address it with the owner when he got back Tuesday. Tuesday turned into Wednesday, then Thursday and finally Friday I called and spoke with Niki who told me she would have the owner call me. Nearly a week has gone by and I have still received no resolution. I have called, messaged and texted multiple times daily and they have clearly screened and ignored my calls. Some of the safety issues were that the door jam was so bent that the door was unable to be locked, forcing us to sleep with our door unlocked each night. In order to even close the door it had to be slammed, making it difficult for us to even go in and out while our baby was napping. The area that it was bent was so sharp that it tore my shirt as I brushed past it. We were unable to use our screen door because the latch was off center and would not properly latch, which would have allowed our small child to fall down the steps if she touched it. Upon delivery, one of the cabinet doors in the back room was broken completely off. They didn't "have time to fix it" between renters. I guess the benefit of them never answering their phone is that I have pages of texts so I can directly quote what I was told, and they can not mis-quote me.