Greenbriar Apartments

I am writing in response to Complaint ID # [redacted] I was the Acting Community Director at the time of the resident’s latest work order submissionWhile I don’t agree with all of the specifics detailed in the complaint, I acknowledge that certain service call procedures were not adhered to earlier this year, and that related follow up and communication did not meet our usual high standardsAt the time, we were undergoing transition in key staff members, but that is no excuse for us dropping the ballWe deeply regret any related inconvenience to the resident, and both our community management and regional management have been working to resolve the issuesBesides attending to the resident’s service needs, upper management has addressed the situation with the employees directly involved, and have used it as an opportunity to review proper procedures with our entire staff, and to stress the importance of communication between staff membersI followed up with the resident yesterday and she confirmed that there were no unresolved maintenance issues that she wished us to addressAlthough she stated that she no longer needed pest control since there hadn’t been any other sightings, I did schedule pest control service for her as a precautionary measureI would like to stress that pest control matters are never taken lightly hereOur community has regularly scheduled service every other week; the interiors of individual apartments are treated upon resident request; and additional services are available as neededIf roaches are suspected, we first confirm that it is not a single specimen brought in on clothing or in someone’s belongings, then schedule special treatment for all apartments that may become affectedBecause of the time required for resident notification and preparation for treatment, this type of service requires additional lead timeSincerely, [redacted] ***Acting Community DirectorGreenbriar VillasCoffee RoadModesto, CA 95355(209) 524-phone(209) 524-faxhttps://www.greenbriarvillas.com

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: the charge is supposed to be expunged and not on his record anymore this isn't accurate it has been six years and dismissed.

I am writing in response to Complaint ID #[redacted]. I was the Acting Community Director at the time of the resident’s latest work order submission. While I don’t agree with all of the specifics detailed in the complaint, I acknowledge that certain service call procedures were not adhered...

to earlier this year, and that related follow up and communication did not meet our usual high standards. At the time, we were undergoing transition in key staff members, but that is no excuse for us dropping the ball. We deeply regret any related inconvenience to the resident, and both our community management and regional management have been working to resolve the issues. Besides attending to the resident’s service needs, upper management has addressed the situation with the employees directly involved, and have used it as an opportunity to review proper procedures with our entire staff, and to stress the importance of communication between staff members. I followed up with the resident yesterday and she confirmed that there were no unresolved maintenance issues that she wished us to address. Although she stated that she no longer needed pest control since there hadn’t been any other sightings, I did schedule pest control service for her as a precautionary measure. I would like to stress that pest control matters are never taken lightly here. Our community has regularly scheduled service every other week; the interiors of individual apartments are treated upon resident request; and additional services are available as needed. If roaches are suspected, we first confirm that it is not a single specimen brought in on clothing or in someone’s belongings, then schedule special treatment for all apartments that may become affected. Because of the time required for resident notification and preparation for treatment, this type of service requires additional lead time. Sincerely,  [redacted]Acting Community DirectorGreenbriar Villas2100 Coffee RoadModesto, CA 95355(209) 524-0892 phone(209) 524-3653 faxhttps://www.greenbriarvillas.com

Review: The manager [redacted] stated that she ran my boyfriend and my credit report and stated we passed. So she proceeded to give us information about our apartment such as move in date and apartment number. We only needed to bring in, email, or fax pay stubs. So we paid a $200 part of the deposit/ holding fee. on Tuesday March first she called and said we have been denied due to a background check and refused to refund our holding fee. Today; March 4 I received our denial notice stating that we were denied due to our credit report.Desired Settlement: We want a refund of $200 we paid for a holding deposit on the apartment that wasn't even ours and we would appreciate if they would be recognized for scaming.

Business

Response:

Ms. [redacted] is incorrect when she states that she was denied for credit reasons. In fact, Ms. [redacted] was denied due to her co-applicants lying on his application stating that he had not been convicted of a crime when in fact, he had. As it is public record I don't mind saying that he was found guilty of Manufacture/Sale/Possession of Dangerous Weapons/Explosives. This information takes a few days to receive from the Stanislaus Courts causing us to keep the unit off the market. A liquidated damages agreement was signed by both applicants at the time of payment of their deposit. Had they admitted to the crime at the time of application, we would have refunded their deposit.

Consumer

Response:

I am rejecting this response because: the charge is supposed to be expunged and not on his record anymore this isn't accurate it has been six years and dismissed.

Review: This place is very unprofessional. Let me first start by saying that upon immediate move in the carpet smelled like feet, I complained and asked them to shampoo the carpet. They stated they couldnt do that but that they would have someone spray the carpets. Never happened. I have on numerous occasions experienced problems with this company. I contacted the office originally when we first moved in within the first six months because of mold issues. When the maintenance came out they explained the vent in the window was blocked preventing ventilation in the house. In their words I was living in a small box with no air circulation. So they fixed the windows and I cleaned the mold. However the mold was still a problem even after the fact. I called multiple times to report the problem and they said because the structure was old that I would continue to have this problem and that I am responsible for maintaining and keeping it clean. I have lived in two apartments prior and an older home. Both of which I have never encountered any mold issues. I explained to them that I have asthma but they didn't show any concern. More recently I brought to their attention that I saw a roach. They advised they would make an appointment and have pest control come out in two weeks. They also stated they would send prepping procedures to prepare for the spraying. That never happened. I called to follow up and now the systems are down and they have no information. This place is ridiculous and I can no longer deal with the unprofessionalism of the maintenance and lack of communication between the office. Not to mention I asked them to come check the dishwasher and that has yet to be checked. Also I have never received a "work done" or a copy of the work order any time they have come to fix things. Lastly, they never follow thru with what they say they are going to do and they have in the past missed appointments without any communication. This place is now to overpriced for the quality of living environment I am receivin.Desired Settlement: For them to fix their problems and give me a deduction in rent for the problems they have failed to fix time after time. Also, I do not want they keeping my deposit as some sort of penalization when I have tried my best to upkeep the condition of the apartment.

Business

Response:

I am writing in response to Complaint ID #[redacted]. I was the Acting Community Director at the time of the resident’s latest work order submission. While I don’t agree with all of the specifics detailed in the complaint, I acknowledge that certain service call procedures were not adhered to earlier this year, and that related follow up and communication did not meet our usual high standards. At the time, we were undergoing transition in key staff members, but that is no excuse for us dropping the ball. We deeply regret any related inconvenience to the resident, and both our community management and regional management have been working to resolve the issues. Besides attending to the resident’s service needs, upper management has addressed the situation with the employees directly involved, and have used it as an opportunity to review proper procedures with our entire staff, and to stress the importance of communication between staff members. I followed up with the resident yesterday and she confirmed that there were no unresolved maintenance issues that she wished us to address. Although she stated that she no longer needed pest control since there hadn’t been any other sightings, I did schedule pest control service for her as a precautionary measure. I would like to stress that pest control matters are never taken lightly here. Our community has regularly scheduled service every other week; the interiors of individual apartments are treated upon resident request; and additional services are available as needed. If roaches are suspected, we first confirm that it is not a single specimen brought in on clothing or in someone’s belongings, then schedule special treatment for all apartments that may become affected. Because of the time required for resident notification and preparation for treatment, this type of service requires additional lead time. Sincerely, [redacted]Acting Community DirectorGreenbriar Villas2100 Coffee RoadModesto, CA 95355(209) 524-0892 phone(209) 524-3653 faxhttps://www.greenbriarvillas.com

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.