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Greenbrier Animal Hospital

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Reviews Greenbrier Animal Hospital

Greenbrier Animal Hospital Reviews (1)

Initial Business Response /* (1000, 5, 2015/07/27) */
I spoke with the gentleman that represents Western Reserve, this is who repaired this vehicle for and explained to him that the paint code that he had given us for this vehicle was not correct and that we would match the color to the best of our
abilityHe did not want to spend the extra money to blend the color so we did the best we could and I also blend the left rear door for him at no extra chargeHowever the rest of this car has been repainted by someone other than us and there is no record of a color code for the vehiclethe vehicle had been repaired by someone else and at an earlier time and they MAY have had primer over spray in the interior as wellI offered to look at the vehicle and see if there is anything that could be done to remedy the issues and the vehicle owner did not want to bring it in for us to inspect.I explained to him that he needed to give us the opportunity to see if there is anything we can do to remedy the interior issueI also offered to repaint the other areas at a very discounted price as long they provide a paint codeHe would not give us the opportunity to even look at it
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the manager who created this response keeps telling the same story and will no accept and fault or wrong doing 1st off the paint code is irrelevant because they got it very close on the left side not just where it was blended but the side skirt which was not painted still matches well to the area they did paint the problem lies in the fact that the painter simply used too much pearl on the right rear corner and by doing so gives the paint a yellowish tint as for the interior he likes to blame it on the car instead of again taking any responsibility he claims because the car was painted before there was primer on the interior this is the most ridiculous lie and excuse the car was painted several years ago and in fact I just had interior completely detailed prior to taking it to them and it was absolutely spotless looked like a brand new car its black leather and there was not a single spot of ANYTHING ANYWHERE! in addition if what he states was true they would of noted that on their work order prior to working on it to protect themselves and obviously there is nothing because its another lie and excuse they left my doors open when doing body work so the entire shop could ruin my car this was proved by the fact that my battery was dead when I went to pick it up all doors were left open and they did not care enough about my car to even mask off the opening which would of prevented ALL of this so now every square inch of my interior is coated in a thick powder upon trying to wipe it off found out that its completely dusted with primer on every inch of the interior and the seats are black leather so the interior is pretty much ruined this is a lexus not some piece of *** car they just didnt care enough about the customers vehicle to take any precaution which shows what kind of business they run they trash your car and just expect you to be ok with it we are over an hour away I cant just drive it there and wait around all day while someone attempts remove primer from my seats further damaging the leather which chemicals I have a business to run and will cost me ALOT of money to be gone all day while they play around with it if they didnt care for my car the 1st time I certainly dont want them touching it again
all I heard was lies and excuses out of the managers mouth its one excuse after another putting the blame on every possible thing you can imagine OTHER than taking any responsibility for damaging my car thanks
again I have proof of interior damage lots of pictures showing how they left my car
Final Business Response /* (4000, 12, 2015/09/15) */
Spoke with Eric W., manager, by phoneConsumer does a lot of business with the companyMaaco follows stringent procedures, and the paint technician who worked on this job is very conscientiousThey did not have an exact color match from the consumer, had to estimateBecause of their stringent procedures and the experience of the employee who worked on this vehicle, he believes it is highly unlikely they sprayed paint on his interiorSome time passed before the consumer mentioned the paint on the interior of the carBusiness offered to take another look at the vehicle, but the consumer refuses to bring it back

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