Greendale Dance Academy

On 1-26-2013. I was sitting at the waiting area watching my daughter dance in the room. My daughter was sneezing and goI cannot believe what happened on 1-26-2013. I was sitting at the waiting area watching my daughter dance in the room. My daughter was sneezing and got snot on her face. Rather than help her to clean it or send her out to me, the teen girl instructor and [redacted] instead laughed at my daughter.When the class was over I asked [redacted] if I could talk to her about what I saw on the camera. Without hesitation, she yelled "GET OUT OF HERE " then she pushed me and slammed the door. This was also witnessed by other stunned parents.After couple week I post this review on google website [redacted] call my cell phone ask me to remove my review of the website otherwise he bring to attorney.Desired SettlementI have paid them full balance off $449.00.I want the remain balance $192.00 and I am not respond for $65.00 dress $25.00 for registration fee for the recital in June which my daughter is not allowed to attend.Business' Initial Response -BACKGROUND- This is an unfortunate situation brought on by an overreaction by [redacted] to what she perceived was happening in a class while observing the class in our waiting area from a 12'' CCTV without sound. I was the [redacted] instructor for [redacted]'s daughter's class. She is a pleasant young dancer and it is true, she was exhibiting signs of a cold. Frequently I helped her blow her nose and then we both used hand sanitizer to keep from spreading germs. This is very common practice as our studio instructs many young children. At one point, there was laughter in my classroom because we were practicing a tambourine part of our recital dance with the only available prop I had, which were paper plates. It was rather comical and we had a lot of fun with it. The laughter [redacted] observed was directly related to the tambourine playing and had absolutely nothing to do with helping her daughter with her runny nose. I would NEVER encourage an entire class to laugh at a child. In fact, her daughter was not the only one with a runny nose that week. As I said, it is common, especially in the winter, for my assistant and I to help the younger children blow their noses when needed. At the conclusion of the class, [redacted] entered my classroom, where I was preparing to teach another class of 3 and 4 year olds, and proceeded to accuse me of laughing at her daughter. I advised her that parents are not allowed in the dance rooms and that I was preparing to teach a class. I also advised her that she would need to leave and that I would be glad to discuss this with her at a more appropriate time after class. I suggested that she could wait in the waiting area or, if it were more convenient, I could call her. She refused and wanted to have the discussion in front of my class of 3 and 4 year olds. I proceeded to walk towards the exit, in which she followed me, and repeated that she needed to leave my classroom and I would be glad to speak with her at the conclusion of the class. After not engaging in her conversation, but repeating my request for her to leave, she walked through the door, into the waiting area, and I closed the door to start my class. [redacted] spoke with one of my office staff members and repeated her allegations along with her desire to resolve the incident immediately. My office staff member took her information and told her that I would call her immediately following the class, unless she wanted to wait. After class I did contact [redacted] and listened to her concerns and then I explained to her what the laughter was about. She was adamant that the laughter was due to her daughter's runny nose, which simply wasn't true. The class was enjoying some fun time with makeshift props. I explained to her that viewing a 12'' CCTV without sound could often be misinterpreted. At that point she accused me of pushing her and slamming the door, which simply did not happen either. She then indicated that she had recorded the event on her cellular phone. At that point, her husband, [redacted], who was also on the phone, indicated that he would consider legal action based on the video. On the advice on our legal counsel, we have been advised that at any point there is an indication of legal action, we should not continue the conversation or services until the matter is resolved. I advised [redacted] and [redacted] of our position and proceeded to end the telephone conversation where I reiterated that it was an unfortunate situation. The following Monday my [redacted] and I drafted a letter to [redacted] and [redacted] where we explained that the events that transpired could easily have been avoided, but the confrontational nature of [redacted]'s behavior, in the opinion of my staff, our legal counsel and myself, were grounds for us to discontinue dance lessons for their daughter. The letter, a refund check of $192 for unused tuition funds and a dance costume were packaged up and mailed to [redacted] and [redacted].-THE COMPLAINT- [redacted] and [redacted] paid for the entire year, including a recital costume, in full during the month of October. Their daughter was registered, fully participated in dance lessons until January, and a costume based on their daughter's specific measurements was purchased, ordered and delivered. We mailed the above mentioned letter along with a refund check for the months of February-May ($192), which was the remaining credit on their account, along with the recital costume. This was received by [redacted] and [redacted]. The package was then returned to us via certified mail. [redacted] and[redacted] proceeded to file a dispute with their credit card company. The full amount of $449, which included prepaid tuition for 8 months and a costume, was debited from our account immediately upon their filing of the dispute. After being informed of the dispute, I provided the credit card company with a write up and a plethora of evidence to show that we were willing to refund them $192, and evidence that we tried to refund them $192, which was the remaining credit on their account for tuition from February through May ($48 per month). The credit card company proceeded to reverse the dispute and credited back to us the full amount of $449 pending further investigation. I received a telephone call on or about April 12th from a representative of the credit card company. She questioned and confirmed that I was willing to refund the unused tuition funds in the amount of $192 and initiated steps to return that amount to [redacted] Master Card ending in 9779. So to this point, it has already been resolved and I can provide evidence to support that in the form of a document provided by the Chargeback Processing Center, Case No. XXXXXXXXXX X X. This case was closed at the end of our phone conversation pending the return of $192 to [redacted] by the credit card company. As for the $65 costume fee, we have a registration form on file with a signature where [redacted] and [redacted] agree to no refunds on costumes. We can provide copies of this and our studio handbook upon request. We mailed the costume to [redacted] and [redacted], but they returned it back to us. I can provide evidence of this as well. We have the costume in our possession and are willing to mail it out again to resolve this case. They paid for it and it is rightfully theirs. We make no claims of ownership. As for the $25 registration fee, it is for registering their child to dance, which they did, so they paid for a service and it was provided. The registration fee does not cover anything for the recital or count towards tuition.-CONCLUSION- This was an unfortunate incident. If not for the confrontational behavior of [redacted] in front of a class of young dancers, their daughter would still be dancing. Their daughter is very pleasant and we wish nothing but the best for her in all her future endeavors. I feel that we have provided all the funds due to [redacted] and [redacted] The $192 should be posted to his credit card statement by now, the $25 registration fee paid for her registration, which commenced on our about 9/15/2012, and a costume was paid for and delivered. Even though [redacted] mailed it back, I am more than willing to return the costume as it was custom ordered for their daughter's measurements. If the Revdex.com needs more information, please feel free to contact me. I will make all of the materials I have available so we can resolved this case swiftly.

On 1-26-2013. I was sitting at the waiting area watching my daughter dance in the room. My daughter was sneezing and goI cannot believe what happened on 1-26-2013. I was sitting at the waiting area watching my daughter dance in the room. My daughter was sneezing and got snot on her face. Rather than help her to clean it or send her out to me, the teen girl instructor and [redacted] instead laughed at my daughter.When the class was over I asked [redacted] if I could talk to her about what I saw on the camera. Without hesitation, she yelled "GET OUT OF HERE " then she pushed me and slammed the door. This was also witnessed by other stunned parents.After couple week I post this review on google website [redacted] call my cell phone ask me to remove my review of the website otherwise he bring to attorney.Desired SettlementI have paid them full balance off $449.00.I want the remain balance $192.00 and I am not respond for $65.00 dress $25.00 for registration fee for the recital in June which my daughter is not allowed to attend.Business' Initial Response -BACKGROUND- This is an unfortunate situation brought on by an overreaction by [redacted] to what she perceived was happening in a class while observing the class in our waiting area from a 12'' CCTV without sound. I was the [redacted] instructor for [redacted]'s daughter's class. She is a pleasant young dancer and it is true, she was exhibiting signs of a cold. Frequently I helped her blow her nose and then we both used hand sanitizer to keep from spreading germs. This is very common practice as our studio instructs many young children. At one point, there was laughter in my classroom because we were practicing a tambourine part of our recital dance with the only available prop I had, which were paper plates. It was rather comical and we had a lot of fun with it. The laughter [redacted] observed was directly related to the tambourine playing and had absolutely nothing to do with helping her daughter with her runny nose. I would NEVER encourage an entire class to laugh at a child. In fact, her daughter was not the only one with a runny nose that week. As I said, it is common, especially in the winter, for my assistant and I to help the younger children blow their noses when needed. At the conclusion of the class, [redacted] entered my classroom, where I was preparing to teach another class of 3 and 4 year olds, and proceeded to accuse me of laughing at her daughter. I advised her that parents are not allowed in the dance rooms and that I was preparing to teach a class. I also advised her that she would need to leave and that I would be glad to discuss this with her at a more appropriate time after class. I suggested that she could wait in the waiting area or, if it were more convenient, I could call her. She refused and wanted to have the discussion in front of my class of 3 and 4 year olds. I proceeded to walk towards the exit, in which she followed me, and repeated that she needed to leave my classroom and I would be glad to speak with her at the conclusion of the class. After not engaging in her conversation, but repeating my request for her to leave, she walked through the door, into the waiting area, and I closed the door to start my class. [redacted] spoke with one of my office staff members and repeated her allegations along with her desire to resolve the incident immediately. My office staff member took her information and told her that I would call her immediately following the class, unless she wanted to wait. After class I did contact [redacted] and listened to her concerns and then I explained to her what the laughter was about. She was adamant that the laughter was due to her daughter's runny nose, which simply wasn't true. The class was enjoying some fun time with makeshift props. I explained to her that viewing a 12'' CCTV without sound could often be misinterpreted. At that point she accused me of pushing her and slamming the door, which simply did not happen either. She then indicated that she had recorded the event on her cellular phone. At that point, her husband, [redacted], who was also on the phone, indicated that he would consider legal action based on the video. On the advice on our legal counsel, we have been advised that at any point there is an indication of legal action, we should not continue the conversation or services until the matter is resolved. I advised [redacted] and [redacted] of our position and proceeded to end the telephone conversation where I reiterated that it was an unfortunate situation. The following Monday my [redacted] and I drafted a letter to [redacted] and [redacted] where we explained that the events that transpired could easily have been avoided, but the confrontational nature of [redacted]'s behavior, in the opinion of my staff, our legal counsel and myself, were grounds for us to discontinue dance lessons for their daughter. The letter, a refund check of $192 for unused tuition funds and a dance costume were packaged up and mailed to [redacted] and [redacted].-THE COMPLAINT- [redacted] and [redacted] paid for the entire year, including a recital costume, in full during the month of October. Their daughter was registered, fully participated in dance lessons until January, and a costume based on their daughter's specific measurements was purchased, ordered and delivered. We mailed the above mentioned letter along with a refund check for the months of February-May ($192), which was the remaining credit on their account, along with the recital costume. This was received by [redacted] and [redacted]. The package was then returned to us via certified mail. [redacted] and[redacted] proceeded to file a dispute with their credit card company. The full amount of $449, which included prepaid tuition for 8 months and a costume, was debited from our account immediately upon their filing of the dispute. After being informed of the dispute, I provided the credit card company with a write up and a plethora of evidence to show that we were willing to refund them $192, and evidence that we tried to refund them $192, which was the remaining credit on their account for tuition from February through May ($48 per month). The credit card company proceeded to reverse the dispute and credited back to us the full amount of $449 pending further investigation. I received a telephone call on or about April 12th from a representative of the credit card company. She questioned and confirmed that I was willing to refund the unused tuition funds in the amount of $192 and initiated steps to return that amount to [redacted] Master Card ending in 9779. So to this point, it has already been resolved and I can provide evidence to support that in the form of a document provided by the Chargeback Processing Center, Case No. XXXXXXXXXX X X. This case was closed at the end of our phone conversation pending the return of $192 to [redacted] by the credit card company. As for the $65 costume fee, we have a registration form on file with a signature where [redacted] and [redacted] agree to no refunds on costumes. We can provide copies of this and our studio handbook upon request. We mailed the costume to [redacted] and [redacted], but they returned it back to us. I can provide evidence of this as well. We have the costume in our possession and are willing to mail it out again to resolve this case. They paid for it and it is rightfully theirs. We make no claims of ownership. As for the $25 registration fee, it is for registering their child to dance, which they did, so they paid for a service and it was provided. The registration fee does not cover anything for the recital or count towards tuition.-CONCLUSION- This was an unfortunate incident. If not for the confrontational behavior of [redacted] in front of a class of young dancers, their daughter would still be dancing. Their daughter is very pleasant and we wish nothing but the best for her in all her future endeavors. I feel that we have provided all the funds due to [redacted] and [redacted] The $192 should be posted to his credit card statement by now, the $25 registration fee paid for her registration, which commenced on our about 9/15/2012, and a costume was paid for and delivered. Even though [redacted] mailed it back, I am more than willing to return the costume as it was custom ordered for their daughter's measurements. If the Revdex.com needs more information, please feel free to contact me. I will make all of the materials I have available so we can resolved this case swiftly.