The plans the Mr *** signed off on do not show a piece of Boral at the location he is referring toI have offered to repair the area in the same manner as was sold to him however that was not acceptable to himThis company will not place a section of Boral at that location at our cost as he had
approved the plans in the beginningIf he would like to pay for the cost of the Boral, the labor to paint and install the Boral the company will gladly do as he has requestedOther than that it is the belief of this company that it has met its obligation for its warranty by offering to repair the area in the same manner as was authorized by the customer in his approval of the original plans.Furthermore, this is a warranty repair on an item that is neither structural or functional, it is strictly esthetic (and minute at that) his insistence that it be repaired on his time line, which happens to fall at the peak of our busy season I find absurd, under no circumstance were the rolls reversed would I as a consumer be contacting any government agency for a resolutionI believe this is simply a tactic Mr *** is employing to receive something for nothing. Sincerely,John S***
The plans the Mr *** signed off on do not show a piece of Boral at the location he is referring toI have offered to repair the area in the same manner as was sold to him however that was not acceptable to himThis company will not place a section of Boral at that location at our cost as he had
approved the plans in the beginningIf he would like to pay for the cost of the Boral, the labor to paint and install the Boral the company will gladly do as he has requestedOther than that it is the belief of this company that it has met its obligation for its warranty by offering to repair the area in the same manner as was authorized by the customer in his approval of the original plans.Furthermore, this is a warranty repair on an item that is neither structural or functional, it is strictly esthetic (and minute at that) his insistence that it be repaired on his time line, which happens to fall at the peak of our busy season I find absurd, under no circumstance were the rolls reversed would I as a consumer be contacting any government agency for a resolutionI believe this is simply a tactic Mr *** is employing to receive something for nothing. Sincerely,John S***