I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If it is at all possible that I can send the articles to Fabricare myself, I am happy to do so If that is not an option, I will take the sweaters to the Ms [redacted] to send.I do not store my sweaters They remain hanging in a closet all year (or in a drawer) I moved to [redacted] from [redacted] in August of this year The home where I reside does not have moths My home in [redacted] does not have moths I have multiple sweaters and none of them have holes Again, there were not holes in the items when I dropped them off Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this action would be satisfactory to me I will drop the sweaters off on Thursday, 12/for analysis Regards, [redacted]
In speaking with Mrs [redacted] on the phone about her comforter I told her in the dry cleaning process it is not a dry process It is cleaned with a chemical and the stuffing in the comforter was deformed from the process of the tumbling in the machine which I have no control overThe manufacture puts this in there and I don't know what will happen through this process with the stuffingShe signed a release for it to be cleaned not knowing if this would happen or notI will offer to take care of all cost to turn it into a duvet cover because the same thing will happen again with the stuffingBut also I feel if she just bought the comforter that she needs to go and complain to ***'s about it being deformed because I should not have to be responsible for a problem on the manufactures end
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If it is at all possible that I can send the articles to Fabricare myself, I am happy to do so If that is not an option, I will take the sweaters to the Ms [redacted] to send.I do not store my sweaters They remain hanging in a closet all year (or in a drawer) I moved to [redacted] from [redacted] in August of this year The home where I reside does not have moths My home in [redacted] does not have moths I have multiple sweaters and none of them have holes Again, there were not holes in the items when I dropped them off Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this action would be satisfactory to me I will drop the sweaters off on Thursday, 12/for analysis Regards, [redacted]
In speaking with Mrs [redacted] on the phone about her comforter I told her in the dry cleaning process it is not a dry process It is cleaned with a chemical and the stuffing in the comforter was deformed from the process of the tumbling in the machine which I have no control overThe manufacture puts this in there and I don't know what will happen through this process with the stuffingShe signed a release for it to be cleaned not knowing if this would happen or notI will offer to take care of all cost to turn it into a duvet cover because the same thing will happen again with the stuffingBut also I feel if she just bought the comforter that she needs to go and complain to ***'s about it being deformed because I should not have to be responsible for a problem on the manufactures end