Greene Hill Food Co-Op

At this time, I have been contacted directly by Greene Hill Food regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The business contacted me to say they wanted to discuss the matter, but has not made any effort to resolve it, clarify the situation, or do or say anything of any real use In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This email is in response to your recent letter addressing the concerns of one of our customers The customer in question has complained that our process for returning an investment was not clear from the time of joining The customer joined on November *, 2011, and signed our membership application to confirm his investment of $and to providing at least two hours of labor every four weeks As you will note on our membership application form here, we outline that "Whenever the is required to return a Member’s investment, under the By-laws, the may repay the investment in a lump sum or in such installments as the Board of Directors in its discretion sees fitAs with any investment, there is risk" The customer emailed in to cancel his membership on June **, due to moving out of the area We responded, by email, on June **, confirming his cancellation, outlining the cancellation process as per the aforementioned language On July **, our investments team responded with a timeline in regard to refunding the customer's investment, following an email from the customer earlier that day On July **, the customer emailed again, stating that he had not understood the process upon joining and of which he agreed upon signing the membership application All signed membership applications and correspondence by email are available on file for future assistance, if necessary However, we feel that we have been transparent with our process, hence why we request the members joining take the time to read the membership application information and sign thereafter Please let me know if I may provide any further information And, I look forward to hearing what are the next steps in regard to this case Sincerely, [redacted]

This email is in response to your recent letter addressing the concerns of one of our customers.  
 
The customer in question has complained that our process for returning an investment was not clear from the time of joining.  
 
The customer joined on November *, 2011, and signed our membership application to confirm his investment of $150 and to providing at least two hours of labor every four weeks.  As you will note on our membership application form here, we outline that "Whenever the Co-op is required to return a Member’s investment, under the By-laws, the Co-op may repay the investment in a lump sum or in such installments as the Board of Directors in its discretion sees fit. As with any investment, there is risk"
 
The customer emailed in to cancel his membership on June **, due to moving out of the area.  We responded, by email, on June **, confirming his cancellation, outlining the cancellation process as per the aforementioned language.
 
On July **, our investments team responded with a timeline in regard to refunding the customer's investment, following an email from the customer earlier that day.   On July **, the customer emailed again, stating that he had not understood the process upon joining and of which he agreed upon signing the membership application. 
 
All signed membership applications and correspondence by email are available on file for future assistance, if necessary.  However, we feel that we have been transparent with our process, hence why we request the members joining take the time to read the membership application information and sign thereafter.
 
Please let me know if I may provide any further information.  And, I look forward to hearing what are the next steps in regard to this case. 
 
Sincerely,
[redacted]

At this time, I have been contacted directly by Greene Hill Food Co-Op regarding complaint ID [redacted], however my complaint has NOT been resolved because:...


[Your Answer Here]
The business contacted me to say they wanted to discuss the matter, but has not made any effort to resolve it, clarify the situation, or do or say anything of any real use.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Greene Hill Food Co-Op regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: To join the co-op, you must pay a $150 Membership Investment; the website states that this investment is refundable when you leave the co-op. However, they have since instituted a freeze on refunds, without notifying members. I joined during the freeze, but was never told of it. When I moved out of the area and requested my account be closed and my investment be refunded, I was told that they intended to refund me at some point, but they have no idea how long it would be, but it would be many months if not longer. They have since not responded to any emails on the subject.Desired Settlement: The co-op should adhere to their published refund policies. If those policies are changed, that should be clearly communicated to members. Instead, all public information continues to state that the investment is fully refundable. Additionally, when disputes arise, they should continue communication, whereas now they just ignore it.

Consumer

Response:

At this time, I have been contacted directly by Greene Hill Food Co-Op regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The business contacted me to say they wanted to discuss the matter, but has not made any effort to resolve it, clarify the situation, or do or say anything of any real use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This email is in response to your recent letter addressing the concerns of one of our customers.

The customer in question has complained that our process for returning an investment was not clear from the time of joining.

The customer joined on November *, 2011, and signed our membership application to confirm his investment of $150 and to providing at least two hours of labor every four weeks. As you will note on our membership application form here, we outline that "Whenever the Co-op is required to return a Member’s investment, under the By-laws, the Co-op may repay the investment in a lump sum or in such installments as the Board of Directors in its discretion sees fit. As with any investment, there is risk"

The customer emailed in to cancel his membership on June **, due to moving out of the area. We responded, by email, on June **, confirming his cancellation, outlining the cancellation process as per the aforementioned language.

On July **, our investments team responded with a timeline in regard to refunding the customer's investment, following an email from the customer earlier that day. On July **, the customer emailed again, stating that he had not understood the process upon joining and of which he agreed upon signing the membership application.

All signed membership applications and correspondence by email are available on file for future assistance, if necessary. However, we feel that we have been transparent with our process, hence why we request the members joining take the time to read the membership application information and sign thereafter.

Please let me know if I may provide any further information. And, I look forward to hearing what are the next steps in regard to this case.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Greene Hill Food Co-Op regarding complaint ID [redacted].

Sincerely,