GreenEffect Landscaping LLC

In regards to Mr [redacted] complaintIt is my due diligence to make sure all customers are satisfiedI did make several attempts to communicate with Paul in a honest a fair manor on several occasions regarding the snow plowing services he had signed and paid forI think in the end we were on two different pages in which we wish him the very best moving forwardGreenEffect Landscaping Action: Even though we provided service on numerous occasions throughout the 2014-winter season, We will be refunding Mr [redacted] in full

Dear [redacted] Below is the receipt provided to you by GREENEFFECT LANDSCAPING LLC GREENEFFECT LANDSCAPING LLCReceipt [redacted] ** [redacted] Transaction Type Credit Amount $ Cardholder Name [redacted] Credit Card Number [redacted] Card Type [redacted] Date & Time 03/02/- 15:PST Authorization Code [redacted] Transaction ID [redacted] Please see copy of refund receipt Thank you

Per our policy a prorated refund is all we can do and is we beleive it to be more than fairWe will consider this complaint closed

Business response taken over the phone by Revdex.com staff 1/27/ When company got the letter from Revdex.com they showed up at consumers property He asked the consumer why they filed the complaint, consumer said it was because they couldn't get a hold of themThe consumer said he thought he was being takenCompany explained that they would never do such a thing and that the consumer was in good hands and was also provided with optional numbers, and are going to take care of himThe consumer said they would contact the Revdex.com to remove complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company is lyingNone of the statements are trueNeeded a company to plowThe were never doing that unless called and then it was hours later if thatThe owner even states that he was going to refund but didn't after the complaintHow dishonestHe basically is keeping my money which is and he plowed maybe or timesAlso there are complaints on other sites including his employers stating he hasn't paid them eitherHire a reputable companyVery dishonest man.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
***, the owner of GreenEffect is most certainly a man of his
word and knows and understands what good business isWe had an issue with the
snow removal we had contracted with GreenEffectIt was agreed that they
would no longer provide said service and we would receive a pro-rated
refundHaving been soured by other snow removal companies not coming
on heavy snow days, and then not getting a refund when they stop showing
up at all, I thought *** would be another oneCouldn't have been
further from truth*** refunded our entire contract price and called
me personally to apologizeHe is a man of his word and , I believe,
would be a good choice for anyone who needs snow removal done
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

Consumer sent the following update:
I would like to re-open my complaint with GreenEffect regarding our plowing contractWe had spoke on January 27th about closure on my complaint with GreenEffect Landscaping for plow serviceYou asked me if things had been resolved and I stated that I had talked to *** the owner in person and he assured me that he would live up to our agreement and if I wasn't satisfied I would give me a full refund for $*** did ok job for two pushes but had to called to plow on two other occasionsWhenever, I call *** and talk with him his reply is "Did you get stuck in your driveway" I answer no and he reply's "So what's the problem"I am not unreasonable*** is only to plow when we have inches or moreSince the contract with GreenEffect started 11/14/*** has plowed times and never only ounce before we leave in the morning( which was promise to take place)Things came to a head recently with the last stormOn 2/14/we had a storm that started around 6:00am and snowed through 6:00pmOur driveway was not plowed at allI texted *** at 2:54pm on the 2/14/and told him we needed plowed at 6:he replied okMy wife works at *** *** (main campus) and was at workI got up early on Sunday 2/15/and the driveway was not plowedMy wife was due home from work at 8:00am and she wouldn't have made it up the drivewayI called and spoke with *** at 5:01am and stated that my wife was due home at 8:00am and our driveway had not been plowed he said he wasn't going to be able to get there by then and he was sorryI also mentioned to *** that we were having families over at 10:to see puppies and they would not make up our drive( our drive is overfeet)*** and I had words and I'm sure both of us were't to nice to each otherAfter talking with *** again at 7:39am he wasn't going to make it so I had to call another plowing service (*** *** pond service)*** happen to stop by after I had already got in touch with *** *** to get us plowed out*** and I had words with *** going back to his standard line "Did you get stuck"I told him that I wanted the full refund of the contract as he promised and he assured that would never happen and I stated that I was getting back in touch the Revdex.comand I would take him to court if I had to.PSAccording to *** *** who plowed on 2/15/ we had over inches not including the drifts.Sincerely,*** ***

Business responded to complaint
In regards to complaint:Although the business owner does not feel it has any obligation to do so and that it has, as it always does, performed honestly and with integrity, in order to go above and beyond to meet the business owners
own goals of client satisfaction.The business owner believes that the complaining party has misrepresented the events and his actually slandered the business ownerNotwithstanding this fact, and the fact that the business owner firmly believes that he could come prevail in any court of law, the business owner also firmly believes that customer satisfaction is of the utmost importanceWe will refund customer in fullPlease consider this reply carefully before considering any other party for your snow plowing services

In regards to *** *** complaintI have communicated
with *** and her husband on several occasions regarding snow plowing for this seasonAt no point did I communicate with them and tell them that we would not be coming out to plow there driveway unless they called us, Also when they called I communicated that we were very close and that a truck should be there any minute to plow there drivewayI also communicated with them in a honest manor providing them with all the info they needed to knowIn regards to the sentence customer wrote- (Stay clear of this companyVery dishonestI wish I had never hired this dishonest companyBEWARE.)
I pride myself on honesty a integrity and hard work for our new and existing customer basePlease look at our many satisfied customer reviews on Homeadvisor.com and see for yourself.
Action:
Before complaint was filed I communicated with customer that we will no longer be providing services for them and a full refund will be issued

Consumer sent the following update:
I just wanted to follow up in regards to this complaint. We finally did receive a refund from Green Effect Landscaping for $181.79 on 3/30/15.  Green Effect stated in his initial response to our complaint, which was filed on 1/30/15,  that he would be giving us a full refund for our services.  However, I received an email from him stating this was a “prorated refund.”  The refund should have been for $480.38, which is the amount that was paid to him for our contract on November 12th, 2014.  The actions of Green Effect Landscaping after our complaint further represents their poor commitment to customer service.  It took two months from the date of our complaint to the day we received a partial refund.  Green Effect also misrepresented to us, not only by communicating through the Revdex.com, but also by contacting us, that they would be refunding us in full.  We terminated our contract with this company due to poor service and false promises.  The actions after our complaint only further mitigate the lack of service this company provides.

Dear [redacted]
 
Below is the receipt provided to you by GREENEFFECT LANDSCAPING LLC.
 
GREENEFFECT LANDSCAPING LLC.
Receipt
[redacted]
 
Transaction Type
 
Credit
 
Amount
 
$267.50
 
Cardholder Name
[redacted]
Credit Card Number
..[redacted]
Card Type
[redacted]
 
 
Date & Time
03/02/2015 - 15:07 PST 
Authorization Code
[redacted]
Transaction ID
[redacted]
 
 
Please see copy of refund receipt.
 
 
Thank you

Per our policy a prorated refund is all we can do and is we beleive it to be more than fair. We will consider this complaint closed.

In regards to Mr. [redacted] complaint. It is my due diligence to make sure all customers are satisfied. I did make several attempts to communicate with Paul in a honest a fair manor on several occasions regarding the snow plowing services he had signed and paid for. I think in the end we were on two different pages in which we wish him the very best moving forward.
GreenEffect Landscaping Action:
Even though we provided service on numerous occasions throughout the 2014-2015 winter season, We will be refunding Mr. [redacted] in full.

In response to the complaints filed by [redacted] above, the business owner asserts that his contract, which was explained prior to signing, with the complaining party clearly stated that the driveway would not be plowed until the snow exceeded three inches. Notwithstanding the clear...

provisions of this contract, the complaining party above insisted on having her driveway plowed when there was less than an inch of snow. The complaining party’s driveway is made entirely of stones. In an attempt to satisfy the complaining party, notwithstanding the clear provisions of the contract, the business owner stated that he would plow the driveway but then warned the complaining party that due to the small amount of snow on her driveway, it was likely the stones would get picked up and pushed onto her grass. In reply, the complaining party clearly stated that she would deal with this and it would be her problem. After the business owner completed the plow over his own protestations and warnings, the complaining party requested a refund of the entire amount paid by her for the plowing season notwithstanding that more than one plows had been performed at that time.Although the business owner does not feel it has any obligation to do so and that it has, as it always does, performed honestly and with integrity, in order to go above and beyond to meet the business owners own goals of client satisfaction, the business owner agreed to clear all of the stones off of the complaining parties driveway at no charge to the complaining party and to refund a portion of the seasonal snow plow fee by subtracting only those plows that had been completed. The business owner believes that the complaining party has misrepresented the events and his actually slandered the business owner. Notwithstanding this fact, and the fact that the business owner firmly believes that he could come prevail in any court of law, the business owner also firmly believes that customer satisfaction is of the utmost importance. Please consider this reply carefully before considering any other party for your snow plowing services.

Business response taken over the phone by Revdex.com staff 1/27/15.  When company got the letter from Revdex.com they  showed up at consumers property.  He asked the consumer why they filed the complaint, consumer said it was because they couldn't get a hold of them. The consumer said he thought he...

was being taken. Company explained that they would never do such a thing and that the consumer was in good hands and was also provided with optional numbers, and are going to take care of him. The consumer said they would contact the Revdex.com to remove complaints.