Greeneline Moving & Storage of Indianapolis, Inc.

We want you to know that we are not dismissing your feelings, we have gone above and beyond in order to reach a settlement with you. We are sorry and we understand you are upset, we can offer $200.00 and that will be our maximum, we hope you will understand you did not purchase insurance or replacement, you selected sixty cents per pound per article, we want to resolve you, however we must work together to reach a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I paid the company $646.92 which resulted in more than slight damage to my furniture. I have provided pictures of the damage. I believe that it is unbelievable that All My Son's would ask me to dismiss the fact that my furniture was damaged after receiving full payment. If All My Son's is unwilling to resolve this issue I will be happy to file a lawsuit. Once again I have attached photos for review.  
Regards,
[redacted]

We will discuss this with Brian, this is very out of character and I have never received a complaint about him before, thank you for bringing this to our attention and it will be addressed

Please contact the police immediately. Please also call our customer care team and ask for "Joel" you  may reach him at [redacted]. Thank you. Tell us why here...

Good, we will fully cooperate with the police and their investigation, please feel free to call customer care at [redacted] if you need anything from us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am dissatisfied because the company fails to address the cause for the problem and does not provide specific corrective actions.  In addition, the business has failed to reach out to communicate with me at any time during the process.
Regards,
[redacted]

Good afternoon, we are sorry to hear we did not meet your expectations during your relocation with us, please call the customer care team at 866-941-1849.

The customer care team is here to help, please contact us at 866-941-1849, so we may process a claim for you. If you are accusing us of theft, please contact the police immediatly.

Good morning, please call our customer care team at 866-941-1849 so we may address all of your concerns and claims. Thank you.

Thank you for your feedback, we are so sorry we were short on drivers yesterday, we never want to disappoint a customer.

The deposit was refunded on 11/21/2016, we sincerely apologies that we were unable to provide moving services and for any inconvienece we may have caused.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Sounds like automated response. Of course we reported it to company immediately.Of course we filed a policy report. They have all that information. Still awaiting reponse to their "investigation"
Regards,
[redacted]

Good morning, we are aware of the missing marble slab, we are attempting to locate the item, we are so sorry that you feel you are getting the run around, we have sent a claim packet to you for your completion in case we cannot locate the slab and you need to file a claim, please complete and return...

so we can get this resolved and behind you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Received a followup message from you that "since I didnt respond to a recent email about the business the case was CLOSED ASSUMING the business resolved the issue\ WRONG!!! Case [redacted]Greeneline moving I have check your messages and I received NO such email to respond Soo to res[pond to your closure email---couldt--blocked by you so I reentered this way The business has not responded!! They indicated they fired the four moves involved with the moved but no resuktion of the cost of the theft or reembursement for the items stolen To put "resolved by you under my complaint viewable to the public is erroneous and wrong Did you received a payoff from the company to close this case. As I inducated the Carmel policy complaint is still an open investigation [redacted]replacement, cover cost of stolen items
Regards,
[redacted]

We have sent a settlement agreement based on our binding agreement of $0.60 per pound per article - Valuation: 300lbs. X .60 = $180.00. Did the customer purchase full replace or additional insurance from a 3rd party? Is the refrigerator that has damage brand new? Does the refrigerator still work? Is...

the damage cosmetic? Please contact your customer care specialist, AB Balderas, regarding your claim and the denial of the settlement agreement, the phone number is 866-941-1849, thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me if there is restitution from the business for my lost or damaged belongings.  I will call the number provided but request this complaint not be closed until action has been taken by the business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, this company has told me twice they would send me a claims packet via email. I was promised to have it by the end of the day Friday July 1st. Today is Tuesday, July 5th and I still do not have a claims packet. I have also checked the spam/junk folder, it is not in there. If they could send this packet ASAP, this could be behind us all. Until then, I will continue calling every single day. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. 
Regards,
[redacted]

Again, we are very sorry we did not provide services to the shipper. The deposit has been refunded. We offer our sincerest apologies. Unforeseen circumstances prevented us from moving the shipper. Any corrective action that was taken will not be revealed to the public as that is against any business practice. However, we can assure you that we never want to not provide services to anyone in the community.