Greener Grass LLC - Organic Lawn Care Service

Mr [redacted] was not offered a guarantee or a warrantyThe results of our service depend on other factors, like the the weather and maintenance practices, that are beyond the control of Greener GrassThis was explained within the service terms Mr [redacted] agreed to and included in the welcome email that he received on 8/24/We received notice on 8/18/that Mr [redacted] was not satisfied with the weed control resultsAt this time he had two open invoices for services, one of which was past dueI personally offered provide a service call to fix the problem, he declinedHis claim that there was never any resolution is as he would not allow Greener Grass the opportunity to help resolve the issueThis was the first time in all of that we had received such a complaint about the weed from Mr [redacted] Mr [redacted] also specifically said that he felt a discount was warranted because he has had issues in the past with other lawn care providersSuch past experiences are not the responsibility of Greener GrassWhen he requested half off of his final bill, this was actually two bills so he was requested that we provide one service visit entirely free of chargeI would have been happy to work with my client on this issue had he been willing to work with usBut rather than identifying an issue and asking how we could work together to resolve it he simply cancelled his service and requested a $credit for his accountFurthermore, at the time that called to cancel because there were weeds in his lawn we were scheduled to return within a week for another regularly scheduled application that would have resolved this matter -- [redacted] Greener Grass

Mr. [redacted] was not offered a guarantee or a warranty. The results of our service depend on other factors, like the the weather and maintenance practices, that are beyond the control of Greener Grass. This was explained within the service terms Mr. [redacted] agreed to and included in the welcome email...

that he received on 8/24/15. We received notice on 8/18/16 that Mr. [redacted] was not satisfied with the weed control results. At this time he had two open invoices for services, one of which was past due. I personally offered provide a service call to fix the problem, he declined. His claim that there was never any resolution is false as he would not allow Greener Grass the opportunity to help resolve the issue. This was the first time in all of 2016 that we had received such a complaint about the weed from Mr. [redacted]. Mr. [redacted] also specifically said that he felt a discount was warranted because he has had issues in the past with other lawn care providers. Such past experiences are not the responsibility of Greener Grass. When he requested half off of his final bill, this was actually two bills so he was requested that we provide one service visit entirely free of charge. I would have been happy to work with my client on this issue had he been willing to work with us. But rather than identifying an issue and asking how we could work together to resolve it he simply cancelled his service and requested a $75 credit for his account. Furthermore, at the time that called to cancel because there were weeds in his lawn we were scheduled to return within a week for another regularly scheduled application that would have resolved this matter.  -- [redacted]Greener Grass

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please remove my name from any contents of the messages before posting on Revdex.com website.  (thank you)
The only reason that the old problems with other companies came up is because this was discussed with Greener Grass (GG) when I signed up for service. I was reluctant to sign on with another company because of the inability of any of the many previous lawn care companies to effectively control weeds in the yard. GG had claimed that their organic approach would yield better results. They even pointed out to me that there were many area in the front lawn that were thin or bare and had mold and moss growing on the ground. I believe it was stated this was due to improper ph. The GG organic approach was supposed to remedy this situation and provide an overall healthier lawn.  In understanding that these problems cannot be cured in one application I allowed for almost an entire season to pass in a patient effort to allow the process time. I had expressed my displeasure with the need for call backs in the past as I simply do not have time to manage my own lawncare. I need a plan and a company that will simply work. GG was supposed to be different but I experienced nothing but the same inadequate results that I had received from all prior companies. This is the reason for my unwillingness to work further with GG to try to reach a resolution. This was understood by both parties in the beginning. This is also why I have no reason to believe that allowing another billable, scheduled visit to occur would have remedied the problem. I was sold on the promise that the GG organic products would be different from all of my prior experiences. The only thing I received was more of the same and at a higher price. My request for a 50% discount on the balance owed was warranted because the 2 outstanding invoices were for ineffective treatments. I should have asked for 100% off but I was trying to be reasonable. GG only wanted to work with me in such a capacity that would continue the contracted relationship and their revenue stream. They were uninterested in providing any kind of discounts as part of a cancellation agreement in spite of my complaints for lack of results.
Regards,
[redacted]