Greener Solutions, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
If this is the case, how come we are coming up on a month since the agreed date, no delivery, no workno refund, no contactFor a professional company of 10+ years, that seems a little unprofessionalThere was no proposed action in the last responseHow was that a possible resolution?
Regards,
*** ***

From: Joshua *** [mailto:joshua***@yahoo.com] Sent: Tuesday, October 18, 11:AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** We had a customer cancel and the contract states that there is
cancellation feeWhen I alerted the customer of this got hostileThey where well aware of the consequence of cancellation. Any other questions call me at 832-221-

We did unfortunately have to cancel Mr. [redacted]' appointment for the free heating and air system service as due to the recent heat wave all of our technicians were called to install jobs and service work for our Maintenance contract customers. We would like to apologize for Mr [redacted] having to take off...

work that afternoon and then not be able to complete the appointment, and so would like to offer Mr. [redacted] a $25 [redacted] gift card for the inconvenience.Sent on: 7/9/2016 6:40:22 PM

Sent: Thursday, November 17, 2016 7:54 PM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] The Customer Cancelled, Under Section 601, almost a month went by since I took that account over. The customer that signed the contract was Mrs. [redacted]. They agreed to the terms and conditions.  Sent: Thursday, November 17, 2016 7:57 PM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]This customer has done this exact thing before. They call us, use our services and cancel after paying knowing the consequence. Once this answer has procured, how can I take a different stance? We go thru alot of work, and we have cancellation charges.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.