[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have spoken with Dianne and she apologized and agreed to exchange my item. I do appreciated the Revdex.com and Fabulous Furs for the prompt response and resolution of my complaint. Respectfully,
[redacted]
First I would like to apologize to Ms. [redacted] and her daughter for the very poor customer service they received from our company. The coat and bag purchased on December 4 was well within our return policy of 30 days to be returned. We do make an exception for Christmas gifts and extend...
that return policy to mid-January. Ms. [redacted] stated she called on January 13 which typically would have been close to the deadline for our extension but still would have been allowed.I am not sure where the break down occurred or why Ms. [redacted] was told our Customer Service Department was too busy to speak with her. Proper procedure would have been to get a call back number where a representative of Customer Service or a Supervisor if needed could have called Ms. [redacted] back.Our process has broken down somewhere along the line and I appreciate Ms. [redacted] reaching out to let us know of the communication break down. We will certainly exchange or refund the coat and bag which ever Ms. [redacted] prefers.I will be reaching out to Ms. [redacted] to again exchange or returns the items and to gather additional information about who she spoke with so that we can find the root of the issue. Our customers are the life blood of our business and we do not want any customer feeling as though we are too busy to speak with them or address their concerns. Had Ms. [redacted]'s questions been directed through the proper channels this could have been avoided.Again, I apologize for the inconvenience to both Ms. [redacted] and her daughter and look forward to speaking with her to resolve this issue. Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have spoken with Dianne and she apologized and agreed to exchange my item. I do appreciated the Revdex.com and Fabulous Furs for the prompt response and resolution of my complaint. Respectfully,
[redacted]
First I would like to apologize to Ms. [redacted] and her daughter for the very poor customer service they received from our company. The coat and bag purchased on December 4 was well within our return policy of 30 days to be returned. We do make an exception for Christmas gifts and extend...
that return policy to mid-January. Ms. [redacted] stated she called on January 13 which typically would have been close to the deadline for our extension but still would have been allowed.I am not sure where the break down occurred or why Ms. [redacted] was told our Customer Service Department was too busy to speak with her. Proper procedure would have been to get a call back number where a representative of Customer Service or a Supervisor if needed could have called Ms. [redacted] back.Our process has broken down somewhere along the line and I appreciate Ms. [redacted] reaching out to let us know of the communication break down. We will certainly exchange or refund the coat and bag which ever Ms. [redacted] prefers.I will be reaching out to Ms. [redacted] to again exchange or returns the items and to gather additional information about who she spoke with so that we can find the root of the issue. Our customers are the life blood of our business and we do not want any customer feeling as though we are too busy to speak with them or address their concerns. Had Ms. [redacted]'s questions been directed through the proper channels this could have been avoided.Again, I apologize for the inconvenience to both Ms. [redacted] and her daughter and look forward to speaking with her to resolve this issue. Thank you, [redacted]