We are willing to refund the amount of $for kingpins that customer bought and have this situation resolvedLet us know what is the next step in order to have this situation resolved
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Have Received Response & Accept ***I can be reached at this # anytime & thank u
Customer came in on July 18, to have kingpins replacedHe informed us that he had purchased the correct parts and to have them replacedParts were the wrong ones and customer was informedWe provided the correct parts and installed themCustomer was explained that they might not refund his
money because the parts had been openedOur labor was $but customer was only charged $for the labor due to the situation that was givenCustomer was informed of the changes on labor and did not say that he was not okay with what was doneWe have always tried to provide the best serviceIf customer had mentioned that he was not okay then a solution would have been reached and this could have been avoided
I am rejecting this response because: They took apart King Pins 1st & at that Time if they new they were not Correct Parts why did they Attempt to Put them On. once they attempted to put them on thats why I could not get them Refunded they were already Damaged. & loss of Day of a Work. The Parts are Correct they Just Lack the Knowledge & Tools toInstall that Type of King Pins there's Different Styles.
We are willing to refund the amount of $260.00 for kingpins that customer bought and have this situation resolved. Let us know what is the next step in order to have this situation resolved.
We are willing to refund the amount of $for kingpins that customer bought and have this situation resolvedLet us know what is the next step in order to have this situation resolved
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Have Received Response & Accept ***I can be reached at this # anytime & thank u
Customer came in on July 18, to have kingpins replacedHe informed us that he had purchased the correct parts and to have them replacedParts were the wrong ones and customer was informedWe provided the correct parts and installed themCustomer was explained that they might not refund his
money because the parts had been openedOur labor was $but customer was only charged $for the labor due to the situation that was givenCustomer was informed of the changes on labor and did not say that he was not okay with what was doneWe have always tried to provide the best serviceIf customer had mentioned that he was not okay then a solution would have been reached and this could have been avoided
I am rejecting this response because: They took apart King Pins 1st & at that Time if they new they were not Correct Parts why did they Attempt to Put them On. once they attempted to put them on thats why I could not get them Refunded they were already Damaged. & loss of Day of a Work. The Parts are Correct they Just Lack the Knowledge & Tools toInstall that Type of King Pins there's Different Styles.
We are willing to refund the amount of $260.00 for kingpins that customer bought and have this situation resolved. Let us know what is the next step in order to have this situation resolved.