Revdex.com and customer,I do honestly regret the experience that this customer had at our establishmentThere really is no excuse on my part, I know In consideration of “business good faith” let me explain what went wrong with this transactionBecause it is a number of things that resulted in this “ill will” towards The Palms Dry Cleaners First, the Customer Sales Representative, that received the valance when it was first brought to our store, was still in trainingThis means that the customer was not properly informed about the risks of processing this type of jobOur standard policy regarding draperies of this sort, is to explain potential risks, that are mentioned and listed on a prepared “release of responsibility form”, and get a signature from the customer once they understandWe truly do our very best at foreseeing potential problemsBut the new hire was just not up to speed on that Second, another long time policy of The Palms Dry Cleaners is to not charge for anything that is returned to the customer that cannot be used buy the customer That is not to say that dry cleaning is a guaranteeThere are NO guarantees in dry cleaning because of too many variables that have effects on fabrics, construction, dyes, designs or stains that are not recognizableThese unforeseen variables can cause an item to fail in the cleaning process with no indication to the cleanerThe fact is, that not everything is dry cleanable The dry cleaner cannot be responsible for items that are unserviceable especially if the manufacturers instructions are not correctI have included a piece of literature as an attachment from the Dry Cleaning and Laundering Institute, DLI, which helps to explain the problems we face daily Third, I apologize for not being able to convey these facts properly to my customer at the timeI have already made out a reimbursement check for our charges and sent to the customerI believe if they want to be reimbursed for the cost of a new valance that it is the responsibility of the manufacturer Regards, Gary G [redacted] The Palms Dry Cleaners
Revdex.com and customer,I do honestly regret the experience that this customer had at our establishmentThere really is no excuse on my part, I know In consideration of “business good faith” let me explain what went wrong with this transactionBecause it is a number of things that resulted in this “ill will” towards The Palms Dry Cleaners First, the Customer Sales Representative, that received the valance when it was first brought to our store, was still in trainingThis means that the customer was not properly informed about the risks of processing this type of jobOur standard policy regarding draperies of this sort, is to explain potential risks, that are mentioned and listed on a prepared “release of responsibility form”, and get a signature from the customer once they understandWe truly do our very best at foreseeing potential problemsBut the new hire was just not up to speed on that Second, another long time policy of The Palms Dry Cleaners is to not charge for anything that is returned to the customer that cannot be used buy the customer That is not to say that dry cleaning is a guaranteeThere are NO guarantees in dry cleaning because of too many variables that have effects on fabrics, construction, dyes, designs or stains that are not recognizableThese unforeseen variables can cause an item to fail in the cleaning process with no indication to the cleanerThe fact is, that not everything is dry cleanable The dry cleaner cannot be responsible for items that are unserviceable especially if the manufacturers instructions are not correctI have included a piece of literature as an attachment from the Dry Cleaning and Laundering Institute, DLI, which helps to explain the problems we face daily Third, I apologize for not being able to convey these facts properly to my customer at the timeI have already made out a reimbursement check for our charges and sent to the customerI believe if they want to be reimbursed for the cost of a new valance that it is the responsibility of the manufacturer Regards, Gary G [redacted] The Palms Dry Cleaners