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Greenington LLC

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Reviews Greenington LLC

Greenington LLC Reviews (3)

RevDex.com:This Company has no integrity as shown with this response. If I would have had half of this information BEFORE my purchase, I would not have spent $7500 on furniture. The finish on the tables continues to deteriorate every single day, but I did agree to accept their "generous" discount, that wasn't generous at all. The amount of the discount was about what I would spend on an attorney to litigate the issue. I would not recommend this company.........and whenever someone comments on the furniture, we make don't hesitate to share our experience.Sincerely, [redacted]

Please see below our response to a recent complaint submitted 11/13/2015, ID [redacted].Thank you Revdex.com for bringing this issue to our attention. While this dispute has already been resolved andagreed to by all parties, we would like to address a few of the issues mentioned in said complaint: (1) As...

tothe product durability and reliability, bamboo is known for its strength, durability and beauty. However, likeany organic material such as maple, oak and other natural hardwoods, it is not impervious to potential marksor scratches when subjected to direct contact with hard objects or materials such as pocket rivets, keys,silverware and the like. (2) The order was delivered the original purchaser within the time frame originallyspecified at the time of sale. This order was not picked from a warehouse or a local retail facility, but wascustom ordered direct from our factory. Once the order arrived in the Port of Seattle, it went throughcustoms and was released and delivered to our warehouse. Notification of shipment was sent to the buyerwith tracking information within once we received actual tracking information from the shipper. (3) As to thecorrectness of the order, it is agreed that the sample shown and the actual chairs ordered were not thesame; the salesman explicitly advised the buyer that the sample would not be recommended for theirapplication. Additionally, all purchase orders are confirmed with a company sales order for confirmation priorto actual ordering and especially when it was a custom factory direct order. (4) Pertaining to our warranty forcommercial use, items specifically not covered would include the following:a) defects occurring after purchase due to product modification, intentional or accidental damage,damage from misuse, abuse, negligence or exposure to the elements; b) defects or damagesoccurring as a result of not following prescribed Care and Maintenance Instructions provided byGreenington*; c) cosmetic damagesb) * Under care and maintenance: To avoid scratches, take care to lift objects and never drag orslide them across the surface.Finally, as originally stated, this dispute has already been resolved and settled to both parties' satisfactionand agreement with a significant additional discount having been offered and accepted. We believe we wentthe extra mile to bring about a reasonable resolution.Sincerely,
Rick E[redacted]ManagerOutdoor & Contract Sales

Revdex.com:This  Company has no integrity as shown with this response.  If I would have had half of this information BEFORE my purchase, I would not have spent $7500 on furniture.  The finish on the tables continues to deteriorate every single day, but I did agree to accept their "generous" discount, that wasn't generous at all.  The amount of the discount was about what I would spend on an attorney to litigate the issue.  
I would not recommend this company.........and whenever someone comments on the furniture, we make don't hesitate to share our experience.Sincerely, [redacted]

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Address: 8017 S. 224th St., Kent, Washington, United States, 98032-1957

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