Greenlight Auto Protection

I am so sorry to hear about the customer service issues this customer encounteredWe definitely do not do business that way and never force any way to stay with us as a customerWe refunded the customers card of the full dollars on the 4th of AugustIf you have any other questions or need
anything else from me you or the customer can reach out to me directlyThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We received Mr***'s letter of cancellation on 9/23/We have cancelled the policy and are waiting on the cancellation breakdown from the administrator in order to send the refund to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI have inclulded a scanned copy of my cancelation paper and formsI have already sent a formal letter to the company requesting my cancellation of the above addressed agreement, and hope to be recieveing my refund soonThank you for your due diligence in resolving this matter from all parties concered
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I did have a conversation with the manager at greenlight but however I did not agree to close this complaintI would like this complaint left open until I am fully satisfied with the resultsThe manager was supposed to send me an email with his personal contact information and I have not received it as of yet
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** **Question - Will I receive any email or documentation from Greenlight Auto showing the contract is cancelled or do I use this response, as my confirmation and for my files?

My sincerest apologies to Ms***We were unaware of the situationWe cannot ask a potential customer is they are able to make financial decisions on their ownWe do come across this once in a while and will definitely do what we need to to make it rightAt this point in the policy, there
were chargebacks done on the payments of $through our payment processor PayLinkI emailed them to see if those chargebacks were liftedAs soon as I know the outcome of those chargebacks, we can move forward with a refundMs***'s credit card was charged $for a down payment and the payments of $totaling $It may be another company that is taking the payments for over a yearI unfortunately cannot help with that, but I will certainly do what I can to make sure that Ms*** will be reimbursed all monies put into this policyThe policy was cancelled as of 12/3/

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: *** ***
Dear *** ***,
I am truly sorry you feel you were "railroaded"The call was reviewed and it was stated that we could not promise the same price and same type of coverage if you called back
Due to a change in mileageEveryone is welcome to callback

Initial Business Response /* (1000, 5, 2016/02/03) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@greenlightautoprotection.com
Customer has been added to our list and is added as soon as the customer requests. There are other Extended Service Contract...

brokers that also call the same customers that we do. We are often mistaken for other companies. Attached is the proof showing that customer was added to the do not call list.
Thank you.

To whom it may concern, I spoke with Ms. [redacted] yesterday and explained to her the proper cancellation procedures which are located in her policy. I gave her the correct address of [redacted]. I do not know what address she received from the Revdex.com? I did advise her...

of the fact that because she has had the policy for over 30 days, she will be receiving a pro-rated refund based on time and mileage, which is also stated in the policy. Please reference page 11 for the cancellation procedures & how the refund is calculated. My apologies to Ms. [redacted] if she felt that she was misled, however, I myself gave her the cancellation procedures and assured her that as soon as we received her paperwork, the policy would be cancelled and her pro-rated refund would be sent.

We did speak to [redacted] on 11/30/17 and when first speaking he was interested in flipping his current coverage to his new vehicle.  We put together a quote for his new vehicle and called him back 2 hours later that same day and he was no longer interested in flipping the coverage. So at...

that point we advised the customer of the cancellation procedure which are outlined in his policy booklet. (attached for your review) At this point in time we have not received any correspondence from Mr. [redacted].  I'm sorry for any miscommunication or inconvenience here. IF you have any questions or concerns feel free to give me a call. Thanks

To whom it may concern, Ms. [redacted] purchased a vehicle service contract from us on 8/25/16. On 10/4/16, she contacted our customer service department wishing to cancel. She told our representative that she only wanted to keep this for a couple of months to try to get a seal and gasket issue...

repaired. When she found out it was a non covered component, she decided to cancel. She spoke with a manager and was advised that she needed to send in a letter of cancellation in order to receive her refund. I have attached the customers policy for you to review. Please reference pages 9-10 for the cancellation procedures. The refund amount will be determined according to the contract as well, which is located on page 10, section 3.b. Our apologies to Ms. [redacted] for the inconvenience. However, we must follow the contract as we are just the seller. The administrator is who determines whether a claim is approved or denied.

Complaint: [redacted]
I am rejecting this response because:I contacted the company for a copy of the cancellation notice which it states to do so in the contract.  I was then told I they do not provide such forms that I needed to send a letter stating that I wanted to cancel the contract.  The representative I spoke to gave me the address in which to send such information ;ie reason for cancellation, a copy of the odometer reading from the dealer.  This letter was sent nearly a month ago and to date this company insist in claims that they never received it.  On Sept 22, 2016 I sent a second request via next day priority certified mail and as of today I have yet to receive conformation that they have signed for this second request notice.  They are intentionally saying they have not received any letters because they do not want to refund me what is due to me.  The services were not used could not be used because we were sold this "warranty" under bogos information! What we were told when we took this coverage out by the representative what very different from what we received and I would like my money back!
Sincerely,
[redacted]

My sincerest apologies to Mr. [redacted] for the inconvenience. This was an oversight on our part. I have emailed our accounting department to get this refund out as soon as possible.  We are no longer servicing Auto Repair Protection Club's policies. We are only servicing Greenlight Auto...

Protection & Auto Protection Club customers.

My apologies to Ms. [redacted]. We were unaware that she had a salvaged title on her vehicle. A check for the full amount that she has put into the policy is being sent to her and the policy is cancelled out as of 12/2/16.

Initial Business Response /* (1000, 5, 2016/02/26) */
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@greenlightautoprotection.com
Ms. [redacted] gave verbal authorization for extended coverage on her 2006 Ford Fusion with a down payment of $145.00 and 24 payments of $96.04. The authorization was...

given on 1/18/2016. Ms. [redacted] was given the customer service telephone number on the same day. The contract was mailed out on 1/22/16 according to the First Class Tracking. The customer service manager, [redacted] has attempted to contact the customer to send out a second contract, but has not been able to reach the customer. We have requested another policy be sent to the customer's address. If there are any other questions or concerns, please contact customer service at XXX-XXX-XXXX.

Initial Business Response /* (1000, 15, 2016/02/23) */
[redacted]Document Attached[redacted]
Customer had asked to be put on our Do Not Call List, and attached is the proof showing that they had been placed on there. There are many other Vehicle Service Contract Brokers contacting potential customers to see if...

they are interested in extending their coverage, so sometimes we are mistaken for other companies. If a possible consumer asks to be placed on the Do Not Call List we do that immediately.
Initial Consumer Rebuttal /* (3000, 17, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say that they place the person on the do not call list right away. Yet after the first time I got called I asked to be placed on the list yet I received calls for a week more. When asked about this they responded with "it takes time to add you to the list." Furthermore, way to just ignore the use of auto-dialers from other parts of the country. If you were proud of your business at all why wouldn't you use a phone that links to your business instead of a auto dialer that shows its calling from other parts of the country. Avoid these sham companies.

Sorry for the late response. I was having trouble reviewing my emails. Just got this. Mr [redacted] called into our customer service department on 03/30/2017 with questions because he setup another policy through another company. He ended that call with wanting to do a little more research about the...

coverage.  He was aware he had until 04/13/2017 to cancel within 30 days and get a full refund. He didn't call back in until the 05/18/2017 wanting to cancel. Now he is passed the 30 days so we will need a letter of cancellation from him and we will refund the downpayment of $146.00 we collected from Mr. [redacted]. He can even fax it to [redacted].  Thanks

To whom it may concern, I spoke with Ms. [redacted] earlier today. She expressed her frustration with the denied claim and said she wanted to cancel the policy. I advised her of the proper cancellation procedures, which are located on pages 9 & 10 and let her know that as soon as she sends in...

the cancellation paperwork, the policy will be cancelled and her refund will be issued. Unfortunately, Auto Protection Club is only the seller of the policy and we do not pay claims. The administrator does this. I have attached the customers policy and the component that needs replaced is not a covered part. We apologize for Ms. [redacted]s troubles, but we are not the company that pays claims out. If Ms. [redacted] would like to contact the claims department to discuss the denied claim, the phone number is in the attached policy.

To whom it may concern,Greenlight Auto Protection does not determine the amount of the refund to the customer. I did email the administrator to confirm the amount of refund and they did confirm it. Unfortunately, we are only the seller of the policy. Greenlight Auto Protection sells the policies for...

an outside administrator. The administrator pays the claims & also determines the percentage of refund due to the customer. I do apologize for the great inconvenience to Mr. [redacted], however, it is out of my hands as I do not determine the amount of refunds. I have attached the customers contract. Please reference page 11 section 4.