Greenlight Construction Group LLC

Initial Business Response / [redacted] (1000, 7, 2015/09/17) */ Contact Name and Title: Tom [redacted] - G.M There were several, unfortunate, incidents throughout the project and the homeowner is correct in having a complaintThe world of Construction can, at times, present some unforeseen circumstancesAs a Contractor, we stand by our Ultimate Service & believe that it is our responsibility to handle these issues when they occur We have addressed and handled each item to correct & resolve our client's issues (whether fair or unfair)In addition, we have given a credit to our client in good faith In summary, we have a very positive outcome and a positive relationship with our clientWhile we may disagree with the need to file a complaint, we do respect our client's right to express their complaint Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a billing statement, He states he has given credit in good faith, I have not seen the credit, nor do I know how much it isI would like a corrected bill with the credit amount showing to be mailed to our homehe has stated he has emailed it but I have not seen itSo now I am asked for a paper copyOnce a bill is mailed and I can look at it I will then see if this can be resolved Final Business Response / [redacted] (4000, 13, 2015/10/12) */ Contact Name and Title: Tom [redacted] - G.M Contact Phone: XXXXXXXXXX Contact Email: ***@greenlightconstructiongroup.com Everything has been resolvedThe credit was given & the customer has paid in full

Dear Jill, I am writing with reference to the complaint that you had in regards to your service repair First of all, I apologise for the inconvenience and distress as we have not received any calls from you that we did not respond to when it comes to your service issues and would like to schedule this service with you ASAPOur office has tried to contact you over a dozen times with in the past month and previousWe have sent over a tech to your home with no answer We take great care to ensure that important matters such as this are properly managed and processed immediately however I can not schedule when you are unresponsive to our calls or our service techs that has stopped out to your home We at Greenlight Construction Group strive on our reputation and honor all warranties and service issues and your service is no different On this occasion an acceptable standard has clearly not been met for you and we are here to resolve this we just need you to respond when we are trying to schedule your service In light of this, we have decided to reach out again today with no response from youIf you can call us to schedule your service call this week as we have been unable to reach youWe hope this will be acceptable to youI will call you again to follow up and check in with you about your availability and get you scheduled on Wednesday 8/17/hope that we can get this resolved All the Best, Erica [redacted] Office Manager [redacted]

Initial Business Response /* (1000, 7, 2015/09/17) */
Contact Name and Title: Tom *** - G.M
There were several, unfortunate, incidents throughout the project and the homeowner is correct in having a complaintThe world of Construction can, at times, present some unforeseen circumstancesAs
a Contractor, we stand by our Ultimate Service & believe that it is our responsibility to handle these issues when they occur
We have addressed and handled each item to correct & resolve our client's issues (whether fair or unfair)In addition, we have given a credit to our client in good faith
In summary, we have a very positive outcome and a positive relationship with our clientWhile we may disagree with the need to file a complaint, we do respect our client's right to express their complaint
Initial Consumer Rebuttal /* (3000, 9, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a billing statement, He states he has given credit in good faith, I have not seen the credit, nor do I know how much it isI would like a corrected bill with the credit amount showing to be mailed to our homehe has stated he has emailed it but I have not seen itSo now I am asked for a paper copyOnce a bill is mailed and I can look at it I will then see if this can be resolved
Final Business Response /* (4000, 13, 2015/10/12) */
Contact Name and Title: Tom *** - G.M
Contact Phone: XXXXXXXXXX
Contact Email: ***@greenlightconstructiongroup.com
Everything has been resolvedThe credit was given & the customer has paid in full

Dear Jill,  I am writing with reference to the complaint that you had in regards to your service repair.  First of all, I apologise for the inconvenience and distress as we...

have not received any calls from you that we did not respond to when it comes to your service issues and would like to schedule this service with you ASAP. Our office has tried to contact you over a dozen times with in the past month and previous. We have sent over a tech to your home with no answer.  We take great care to ensure that important matters such as this are properly managed and processed immediately however I can not schedule when you are unresponsive to our calls or our service techs that has stopped out to your home.  We at Greenlight Construction Group strive on our reputation and honor all warranties and service issues and your service is no different.  On this occasion an acceptable standard has clearly not been met for you and we are here to resolve this we just need you to respond when we are trying to schedule your service.  In light of this, we have decided to reach out again today with no response from you. If you can call us to schedule your service call this week as we have been unable to reach you. We hope this will be acceptable to you. I will call you again to follow up and check in with you about your availability and get you scheduled on Wednesday 8/17/2016 hope that we can get this resolved.    All the Best, Erica [redacted] Office Manager  [redacted]

Initial Business Response /* (1000, 7, 2015/09/17) */
Contact Name and Title: Tom [redacted] - G.M.
There were several, unfortunate, incidents throughout the project and the homeowner is correct in having a complaint. The world of Construction can, at times, present some unforeseen...

circumstances. As a Contractor, we stand by our Ultimate Service & believe that it is our responsibility to handle these issues when they occur.
We have addressed and handled each item to correct & resolve our client's issues (whether fair or unfair). In addition, we have given a credit to our client in good faith.
In summary, we have a very positive outcome and a positive relationship with our client. While we may disagree with the need to file a complaint, we do respect our client's right to express their complaint.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a billing statement, He states he has given credit in good faith, I have not seen the credit, nor do I know how much it is. I would like a corrected bill with the credit amount showing to be mailed to our home. he has stated he has emailed it but I have not seen it. So now I am asked for a paper copy. Once a bill is mailed and I can look at it I will then see if this can be resolved.
Final Business Response /* (4000, 13, 2015/10/12) */
Contact Name and Title: Tom [redacted] - G.M.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@greenlightconstructiongroup.com
Everything has been resolved. The credit was given & the customer has paid in full.

I hired GreenLight Construction Group to replace my roof. The whole experience was smooth as water. I practically had to do nothing and everything was taken care. Right from first meeting to working with the insurance company to the actual work and finally account settlement, was effortless. Joe [redacted] is a great guy to work with. Very Honest, straight forward and to the point. It seemed to me that Joe doesn't like wasting time and may be that's why he was always 5-10 minutes early for every meeting. I would highly recommend Joe [redacted] and GreenLight Construction Group to everyone.

Dear Jill,  I am writing with reference to the complaint that you had in regards to your service repair.  First of all, I apologise for the inconvenience and distress as we have not received any calls from you that we did not respond to when it comes to your service issues...

and would like to schedule this service with you ASAP. Our office has tried to contact you over a dozen times with in the past month and previous. We have sent over a tech to your home with no answer.  We take great care to ensure that important matters such as this are properly managed and processed immediately however I can not schedule when you are unresponsive to our calls or our service techs that has stopped out to your home.  We at Greenlight Construction Group strive on our reputation and honor all warranties and service issues and your service is no different.  On this occasion an acceptable standard has clearly not been met for you and we are here to resolve this we just need you to respond when we are trying to schedule your service.  In light of this, we have decided to reach out again today with no response from you. If you can call us to schedule your service call this week as we have been unable to reach you. We hope this will be acceptable to you. I will call you again to follow up and check in with you about your availability and get you scheduled on Wednesday 8/17/2016 hope that we can get this resolved.    All the Best, Erica [redacted] Office Manager  [redacted]