Do not do business with Greenlight Energy. You are misled to believe they are less expensive when they are actually 3 times the cost of RG&E. Their website advertises 10 cents per KWH but in small print that is only for 1 month. They will never be less expensive than RG&E because they buy directly from the grid and not in bulk. They are a scam.
We were under the impression the complainant was satisfied with our response during last contactWe issued a credit and cancelled her accountWe also thoroughly investigated the complaint and terminated our relationship with the marketing company responsible for initial contactWe have apologized for the miscommunication and the questionable marketing approach the complainant experiencedPlease let us know what else the complainant might be seeking as we would like to have this fully resolved
Tried to contact complainant over the last week to no availLeft voice messages letting complainant know we will thoroughly investigate this matter and place on internal Do Not Call listI am hesitant to continue calling as he mentioned not wanting to receive any calls from the companyI can confirm there is no agent named "***" working for the company or our marketing affiliatesUpon my research, it seems there has been no record of contact to this phone numberHowever we will continue to look into this matter and strongly continue to manage our marketing efforts as to eliminate these type of complaintsWe have added the phone number to our in house Do Not Call list, as well as notified any marketers calling on our behalf to make sure it is added to their internal Do Not Call list
We were under the impression the complainant was satisfied with our response during last contactWe issued a credit and cancelled her accountWe also thoroughly investigated the complaint and terminated our relationship with the marketing company responsible for initial contactWe have apologized for the miscommunication and the questionable marketing approach the complainant experiencedPlease let us know what else the complainant might be seeking as we would like to have this fully resolved
Tried to contact complainant over the last week to no availLeft voice messages letting complainant know we will thoroughly investigate this matter and place on internal Do Not Call listI am hesitant to continue calling as he mentioned not wanting to receive any calls from the companyI can confirm there is no agent named "***" working for the company or our marketing affiliatesUpon my research, it seems there has been no record of contact to this phone numberHowever we will continue to look into this matter and strongly continue to manage our marketing efforts as to eliminate these type of complaintsWe have added the phone number to our in house Do Not Call list, as well as notified any marketers calling on our behalf to make sure it is added to their internal Do Not Call list