Greenline Loans

We are in receipt of your letter regarding [redacted] ID# [redacted] , and have reviewed the customer’s concerns carefully in an attempt to resolve this matterThe terms and conditions of Ms [redacted] 's loan are clearly indicated in our website disclaimers and loan documents executed by the customerAdditionally, Greenline Loans works with the customer to answer any remaining questions they may have at the time of loan initiationFurthermore, we can attest that our Tribal lending business does not engage in excessive or abusive collection practicesRather, we are proud of our strong customer service record and customer satisfaction remains our number one priority We diligently work with our customers to resolve any inquiries and issues that have been brought to our attention in a timely manner Unfortunately, we were made aware of Ms [redacted] 's concerns the same day that this inquiry was filed with the Revdex.comSince that time, we have been in contact with Ms [redacted] and believe that we have resolved her concerns However, if Ms [redacted] has any remaining questions or concerns, please have her contact us at her earliest convenience, as we are more than willing to be of assistance.Thank you for providing us with the opportunity to address this customer’s concerns[redacted] , Account ServicesGreenline Loans [redacted] ***Monday - Thursday 6:a.m- 7:p.mMSTFriday 6:a.m- 5:p.mMST [redacted]

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me After we finish everything regarding my mother's death I will start to mail in my paymentsThank you again Regards, [redacted]

To whom it may concern,
We are in receipt of your letter regarding *** ***, and have
reviewed the customer’s concerns carefully in an
attempt to resolve this matterThe terms and conditions of Ms
***'s loan are clearly indicated in our website disclaimers and
loan documents
executed by the customerFurthermore, we can attest that
our
Tribal lending business does not engage in excessive or abusive
collection practicesRather, we are proud of our strong customer
service record and customer satisfaction remains our number one
priority. We diligently work with our customers to resolve any
inquiries and issues that have been brought to our attention in a timely
manner. We have reached out and would be happy to work with Ms
*** to find a mutual acceptable agreement. If Ms*** has any
remaining questions or concerns, please have her contact me at her
earliest convenience, as we are more than willing to be of assistance.Thank you for providing us with
the opportunity to address this customer’s concerns.*** *** ***
*** ***
** *** ***
*** ** ***
*** ***
*** ***
*** * *** *** *** * *** *** ***
*** *** *** * *** *** ***
***

Thank you for providing us with the opportunity to address this customer’s concerns. It is always unfortunate when a customer is dissatisfied with our product. The customer requested and was funded a $loan by Greenline Loans on 5/18/17. The loan terms and conditions, as
well as repayment options, were explained to the customer at the time of loan origination. During this time we also inform our customers that this is an expensive form of borrowing and encourage them to pay the loan off sooner to reduce the cost of the loan. This complaint is the first indication we had of any dissatisfaction on the part of this customer. On 6/19/the customer requested and was approved for an extension on her loan payment due date. She called three more times, on 8/1/17, 8/16/17, and 9/12/17, to request payment due date extensions and was approved all three times. Upon receiving the customer complaint, and as per the customer’s request we placed her account in our do not contact status. Regardless, as a gesture of goodwill and in an effort to resolve this customer’s concerns amicably, as a one-time courtesy we have decided to waive the remaining balance and consider this loan paid in fullIf customer has any additional questions, we urge the customer to contact us directly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
This letter is addressed to me but contains information for Ms***The company offered a settlement if I'm not mistaken, I want to know via email what was paid already in which their website does not offer
Regards,
*** ***

We are in receipt of your letter regarding *** *** ID#
***, and have reviewed the customer’s concerns carefully in an
attempt to resolve this matterThe terms and conditions of Ms
***'s loan are clearly indicated in our website disclaimers and
loan documents executed
by the customerAdditionally, Greenline Loans
works with the customer to answer any remaining questions they may have
at the time of loan initiationFurthermore, we can attest that our
Tribal lending business does not engage in excessive or abusive
collection practicesRather, we are proud of our strong customer
service record and customer satisfaction remains our number one
priority. We diligently work with our customers to resolve any
inquiries and issues that have been brought to our attention in a timely
manner. Unfortunately, we were made aware of Ms***'s concerns
the same day that this inquiry was filed with the Revdex.comSince that time,
we have been in contact with Ms*** and believe that we have
resolved her concerns. However, if Ms*** has any remaining
questions or concerns, please have her contact us at her earliest
convenience, as we are more than willing to be of assistance.Thank you for providing us with
the opportunity to address this customer’s concerns.***, Account ServicesGreenline Loans** *** ***
*** ** ***
*** ***
*** ***Monday - Thursday 6:a.m- 7:p.mMSTFriday 6:a.m- 5:p.mMST***

To Whom it may concern, We apologize for the confusion. It looks like a clerical error was made in our previous response, Ms***'s name was entered incorrectlyHowever, her satisfaction remains our number one
priority. Ms*** took out a loan for $on 2/16/and has made one payment to date in the amount of $We have also included this information in an email sent to Ms*** as per her request. Greenline Loans has offered to settle Ms***'s account for the principal amount she borrowed $250, less the the payment received of $82.81, for a total of $ If Ms*** has any
remaining questions or concerns, please have her contact me at her
earliest convenience, as we are more than willing to be of assistance.Thank you for providing us with
the opportunity to address this customer’s concerns.*** *** ***
*** ***
** *** ***
*** ** ***
*** ***
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*** * *** *** *** * *** *** ***
*** *** *** * *** *** ***
***

Don't do these payday loans! I borrowed 350$ and pay off was 455$ If I had done payment options it would be 113$ for months! It would of been over 1000$ for a 350$ loan. Insane they get away with this! I will never be this desperate again. I had to blick them from constantly calling them to apply for another loan after it was paid off. Predatory lending comes to mind.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  After we finish everything regarding my mother's death I will start to mail in my payments. Thank you again.
Regards,
[redacted]

Review: My wife took out loans on my account and I never authorized the charges taken out. She is not on my account and I am upset that this company didn't look further into this before they processed the loan. I didn't realized what was going on until recently, but I should have been notified that this was going on.Desired Settlement: I would like to refunded for the funds that were taken from my account. Because of this I have overdrafted my account several times.

Business

Response:

Attention: [redacted]

Re: Complaint ID [redacted]

Greenline

Loans has very thorough fraud prevention procedures in place. However, and

despite our best efforts, fraud can still take place.

The

Customer in question, represented on her application that the checking account used was their

personal checking account when they submitted their application. Funds

were deposited into and taken from that same account.

We

take fraudulent activity very seriously and have an Account Services

team to assist in these matters. If [redacted] would like to dispute

any transactions as fraud, we would be happy to assist and help resolve

his complaint. In order to assist with an investigation, Greenline

Loans would need a copy of the Police Report filed referring to any

fraud that may have occurred.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

I've used greenline loans a few times, and the service has always been great!

Review: I took out a $300 loan in Sept 2014 and was to pay back [email protected] every two weeks. At this time I have paid back over $695.59 on this $300 loan that is double the amount of loan. I have called to dispute why they are still taking money out of my account.Desired Settlement: I desire to be done and part ways with this company immediately with a $99.37 refund

Business

Response:

We are in receipt of your letter regarding [redacted] ID#

[redacted], and have reviewed the customer’s concerns carefully in an

attempt to resolve this matter. The terms and conditions of Ms.

[redacted]'s loan are clearly indicated in our website disclaimers and

loan documents executed by the customer. Additionally, Greenline Loans

works with the customer to answer any remaining questions they may have

at the time of loan initiation. Furthermore, we can attest that our

Tribal lending business does not engage in excessive or abusive

collection practices. Rather, we are proud of our strong customer

service record and customer satisfaction remains our number one

priority. We diligently work with our customers to resolve any

inquiries and issues that have been brought to our attention in a timely

manner. Unfortunately, we were made aware of Ms. [redacted]'s concerns

the same day that this inquiry was filed with the Revdex.com. Since that time,

we have been in contact with Ms. [redacted] and believe that we have

resolved her concerns. However, if Ms. [redacted] has any remaining

questions or concerns, please have her contact us at her earliest

convenience, as we are more than willing to be of assistance.

I've been with green line loans going on 1 year and I will recommend anybody that is in need. The only thing I have to admit is that at the time being I'm kind of struggling in paying the loan but they'll work with you in re paying the next pay day ($30 late fee) if there is a way I can pay monthly till business picks up that'll be nice. My advise for people that are new at taking out a loan is to read the fine print on their website.. They even make clear its an expensive way of borrowing so that means the Apr is high. After you e-sign you're in agreements of the policy. I'm sure if I ask they'll change that preference for me. I have been a loyal client and feel 100% safe with them. I am very cautious with any other loan sites. I'll be there long time loyal client :)

Review: Is it legal for a loan company to charge $894.33 for a $300 loan and finance charges?This is not right to charge $594.33 for a $300 loan. Would not have made this loan if I knew interest and finance chargewas this high.Thank You.[redacted]Desired Settlement: Would like a SIZEABLE reduction in finance charges. Dont know the going rate for this type loan.My guess or choice would be somewhere around $50 for every $100 borrowed. NO! NO! NO! Not $594.33 for $300!Thank You.[redacted]

Business

Response:

[redacted],

We are in receipt of your email regarding Mr. [redacted], ID#

[redacted], and have reviewed the customer’s concerns carefully in an

attempt to resolve this matter. The terms and conditions of Mr.

[redacted]’s loan

are clearly indicated in our website disclaimers and loan documents

executed by the customer. Additionally, Greenline Loans works with the

customer to answer any remaining questions they may have at the time of

loan initiation. Mr. [redacted] obtained a $300

loan and has made payments totaling $99.37 to date. We are more than

willing to work with the customer on repayment options that work best

for him, but unfortunately our attempts to contact this customer have

been unsuccessful.

Thank you for providing us with

the opportunity to address this customer’s concerns.

[redacted], Account Services

Greenline Loans

Phone: ###-###-####

Fax: ###-###-####