GreenPro Direct Reviews (%countItem)
GreenPro Direct Rating
Address: 3415 S Sepulveda Blvd #1100, Los Angeles, California, United States, 90034-7090
Phone: |
Show more...
|
Web: |
www.greenprodirect.com
|
E-mails: |
Sign in to see
|
Add contact information for GreenPro Direct
Add new contacts
this company came to my house and were to just lay rock and plant some flowers along back side of wall. They faijed to lay down under barrier under all the rocks so my backyard is filled e=with weeds commnig up under the aggtregate . the y charged me 5700.0 and I could of sdone the job right myself .PLEASE STAY AWAY FROM THIS COMPANY THEY ARWE NOT SKILLED IN WHAT THEY SAY THEY ARE .THEY JUST WANT TO ADD ON MORE WORK TO BUMP UP THERE PRICE.I DO NOT RECOMMEND TRHIS COMPANY
THEY DO NOT DESERVE A RATING
Greenpro installed solar panels through subcontractor Southwest Solar. Were getting little or no benefit. Greenpro's nonresponsive to resolve issue.
We signed a contract to have solar panels installed on 6/20/19. Work was supposed to be completed around 7/25/19 at a cost of $***. Southwest Solar was the subcontractor. Work did not pass first inspection because they installed monitoring system in the wrong place and the Department of Water and Power made them move it. The system wasn't actually turned on until October, 2019. Our November-March electric bill was $***, higher than the previous year without the solar panels. A spokeman for DWP said as far he as he could tell we're getting little or no benefit from the panels. I've called Southwest Solar and Greenpro repeatedly asking that the panels be inspected and repaired if necessary, without getting a call back. I sent each company a certified letter asking that the issue be addressed. The letters were received but I got no response.
I would like the system to be inspected and repaired so we get the benefit that we are paying for. I'd like a refund based on what the system should have delivered versus what we owe DWP.
Misrepresented, Faulty product, and
Poor business practices taking advantage of hard working families
My wife and I moved to LA about a year and a half ago. There was this company called green pro that said it was an energy efficient program and we could get work done on our property and it would costs us very little as most tax deductible. And it would go through our taxes. And the loan is through pace.
The pavers have nothing to do with energy efficiency so I don't know how this loan company can use for loan. Also the work was substandard and very difficult to get them back here to repair anything.
They installed new pavers on our property a small area of fake grass and a few supposedly drought tolerant plants.
Artificial grass was supposed to be pet friendly and all it does is absorb and hold all urine from pet with extremely bad smell continuously because of faulty products.
It is a year and a half later. We were totally misled and manipulated into signing up for this deal. Our property taxes doubled and are now over *** a year. And come to find out there will be *** in interest on the loan. This increased our mortgage from *** to *** They fooled us into believing it would hardly cost us nothing.
They said nothing about lien being put on our property. Have a relative who is experiencing same issues with their product.
When I got a quote to find out what we'd have to pay to pay off loan it was over $*** a year and a half later after paying. The amount increased instead of decreasing and if you want to make payments they charge you $600 per payment as surcharge.
The original loan amount was ***
Despondent and duped in LA
Refund for bad product and business practices
Loan document paperwork is email to the property owner prior to any work being done and allows the property owner time to review the docs before a notice to proceed as issued. Every home has a lien recorded which is a property tax lien. The loan is then added to the property tax bill as a line item. The benefit is that property taxes are tax deductible. Instead of getting two bills (property tax & loan payment) you get one.
Any area that is being watered and is replaced with artificial turf and/or pavers is considered an area that is reduces water usage. A pace loan is only for energy efficient and water conservation home upgrades.
The turf is pet friendly but will require some maintenance if you have pets. With dogs, female urine is more acidic and does have a stronger smell. I have 3 female dogs and artificial turf in my home. The best solution is every 2 months spray the area with a neutralizer. This can be purchase at Home Depot in the carpet cleaner section, any carpet cleaner that has enzymes. Mix the carpet cleaner with water and spray the turf area. The smell is instantly neutralized. Then once every 1-2 years replace the zeolite infill. There is a company called turf fresh that provides this service f
Any area that is being watered and is replaced with artificial turf and/or pavers is considered an area that is reduces water usage. A pace loan is only for energy efficient and water conservation home upgrades.
The turf is pet friendly but will require some maintenance if you have pets. With dogs, female urine is more acidic and does have a stronger smell. I have 3 female dogs and artificial turf in my home. The best solution is every 2 months spray the area with a neutralizer. This can be purchase at Home Depot in the carpet cleaner section, any carpet cleaner that has enzymes. Mix the carpet cleaner with water and spray the turf area. The smell is instantly neutralized. Then once every 1-2 years replace the zeolite infill. There is a company called turf fresh that provides this service for not much.
Watering real grass is expensive and accounts for 70% plus of a water bill. When you have a sprinkler system that has 8 stations running for 10 minutes each, that is 1600 gallons of water used to water in 1 day. If you water 3 days a week, then that's over 20,000 gallons of water each month just to water your grass.
Cutting that water usage also cuts that water bill. Your water bill rate is always increasing over time. So you are replacing your bill with a loan payment except the loan payment is fixed and will be paid off within a period of time. Over time is when you see the savings.
I am a true believer in energy efficiency and water conservation as I've not only installed many things like solar and turf on my home but could not sell something that I don't believe in.
GreenPro Direct was contracted to provide landscaping services at my mom's house. The work is not up to par and they are not finishing the work.
My mom had the following work done at her property the week of 09/23/19:
-Installation of artificial turf in the front yard which replaced grass, removing magnolia tree;
-Installation of decomposed granite and plants on the parkway;
-Installation of sprinkler system on the parkway and also on a slope opposite the parkway which was supposed to have ivy replanted.
***, the coordinator of the project, met with us on Sunday 09/15/19 and gave us pricing. He had done work for my cousin and she referred him. He was kind with my mother who is elderly (89 years old). He wanted to start work that week. However, I called the city of Monterey Park and discovered that they had several guidelines for landscaping on parkways. He did not contact the city; I did. I told him that we wanted to hold off until we could go over the city restrictions to make sure we were in compliance.
He came for another visit the following Sunday 09/22/19 and seemed slightly annoyed that he had to come back. The crew finished the work that Thursday. The work in the front yard looked good but the crew left a lot of debris (PVC piping and yard waste around the property). I let *** know but my mom's neighbor took care of it because it was dangerous. It took four neighbors' garbage cans to dispose of the waste.
From then on, we've had issues with the drip lines (drip sprinklers) not working correctly. They weren't properly set at a trajectory where they were watering the ivy on the slope opposite the parkway. We've had the crew come out about four or five more times, where it was watering the pavement in some areas and not watering in the other areas. The bottom sprinkler has stopped working altogether.
The magnolia tree on the parkway is now dead even though I've told *** several times that the drip doesn't seem to be pulling water in evenly. I'm sure at some point we'll be cited by the city. Two of the plants on the parkway died. My cousin met with *** and she, not him, discovered that the reason why two of the plants had died was because they weren't planted deeply enough and were planted in the mulch. They replaced these plants but the sprinklers are still an issue.
We also noticed that the area where the main sprinkler control that they installed is leaking a lot and now the ground is sinking. I'm worried that since this is on the side of the house, it will ruin the foundation of the house. My mom refused to sign a certificate of completion but the worker told her that if she didn't he wouldn't get paid. She signed but I asked to sign all contracts (I co-signed the original contract and signed the revised amendments).
The quote was $16,950.00 of which my mom paid $16,000.00 . *** said that we didn't need to pay until we were completely satisfied. We still are not. *** had promised, although not on the revised contract, to replant in the areas where it was bare. They did not do that. He then stated that since ivy is out of season, he would discount $350 off the remaining $950 of the balance for a total of $600. My cousin is a witness as we met with him last month. During that meeting, he was still trying to collect the balance even though work was not satisfactory.
I called the GreenPro Direct office and spoke with *** I told her I didn't have faith in *** due to the constant back and forth and that I wanted to meet with a supervisor who may have more knowledge of landscaping work. This was on 11/01/19. She told me it was possible and that I just needed to call her back with a date to meet. I made subsequent calls to her on 11/4/19, 11/5/19 which she didn't answer (left voicemail once and message with co-worker another). Haven't heard from *** since.
Today, I received an email from *** stating that we owed $950. *** said the sprinkler system had a one year warranty. This has not been provided. We still haven't received our rebate for the drought resistant landscaping yet either.
We are looking for GreenPro Direct to either finish the work to a satisfactory level or to waive the remaining $950 and refund a portion of the $*** paid, including any fines levied on us by the City of Monterey Park due to the magnolia tree now dying. They still need to provide the warranty for the one-year warranty on the sprinkler system but given the fact it has stopped working repeatedly over two months, I'm not sure if they can fix it. It appears that they cannot live up to this and have now resorted to not talking to me and sending emails requiring payment for work not done. I did not sign off on the contract of completion. Have *** cease communication with my mother. Two weeks ago he called her saying he would be coming to pick up the check the next day and that he "couldn't keep coming back and forth." She told me that his tone was sharp and I now worry about her safety in regards to him. This is why I initially contacted *** in the office. We still have the following issues: 1) Magnolia tree is dead because the sprinkler hasn't been properly checked and adjusted. We will more than likely be cited from the City of Monterey Park due to this; 2) Ivy on the slope wasn't properly being watered because the sprinklers hadn't been adjusted to the proper trajectory. These need to be properly adjusted; 3) Sprinklers have now completely stopped working altogether; 4) Fix the leak at the sprinkler main which is causing the ground to sink; 5) Still don't have warranty on the sprinkler system; 6) Was told that the refund for the state's drought-resistant landscaping would be taken care of but we haven't received anything.
ran your credit without consultation
Put me in a financial hardship
Did not credit me for referral, force me to pay extra something I did not ask
I first ask them to do my backyard concrete job and we agreed on a fit price. due to my traveling, I had my wife oversee the project. however, they laid extra cement along my backyard, and I was force to pay for the extra job. Later, they have mentioned, if I don't my solar I don't have to pay a cent, and they will discards the extra work. I agree on the solar work because they said I can save money on electric bill, after reviewing my previous month to month. There is no saving at all.. I tried to call and texted them many time. They did not return my call. In additions, I did not realized they ran my credit using my ss# to apply for a loan to pay for the solar, they said they have their own finance program. Because they have used a third party financing service to pay off the work. the finance company charge me an APR of 24.9% which included cement laying and solar. They also upgrade my electrical panel without my consistent which they included with the finance... Right now I am in a financial burning debt of $52K and with the financial charge fee of 24.9%... I have stated in their written invoice, PLEASE DON'T do anything if my payment is more then $300 per month.. But they proceed anyway without consistenting me. Again now with the mortgage, car, and this issue... I am deeply in trouble with my finance.. Please help stop their business from continue, because they are hurting people like me who only have a one income.. now I am living using my credit to get by. Here is what I am asking them to explain.
1. to items what they did
2. What material they use to do the work
3. Why my electric bill is still same after I have the solar installed
4. Why my state credit of check didn't come to me $1,580 what was promised
5. The city fee was stated in the contract, and why I was force to them as well
6. Why you start the work when did not agree on the job
I need them to explain to me below. 1. Provide me an invoice that itemized the work they did 2. What material they use to do the work 3. Why my electric bill is still same after I have the solar installed, why? 4. Where is my state credit refund of $*** that was promised after the installation is done? 5. The city fee was stated in the contract, and why I was force to pay them? 6. Why did they start a job when I *** NO not until I get the finance detail sort first 7. Where is my refer fee of $300 that was promised when I recommend people?
I read the above complaint and the ridiculous accusation *** is writing above. I am attaching all signed documents between Green Pro Direct. *** knew what he had signed and requested. As far as the state refund he should apply for it when he files his 2019 Taxes, that has nothing to do with our company.
As far as the solar system , DWP operated the system only in September so of course the bills will stay the same for now. But we still sent the solar crew today 10/25/19 to make sure all is working correctly. *** did approve us to do the work he even says in his complaint that he had his wife oversee the work that being done.
*** did recommend us to a family he knows which already indicates he was a very happy customer with everything we did, other wise why recommend a company that you don't trust or happy with the products or service??
we do offer $250-$300 referral fee to our customer IF WE GET THE BUSINESS, in this case *** friends didn't get approved with any finance option so we never signed a contract with them and this is why he never got the $300.
I can provide him with an invoice of all the work even though he has everything .
(The consumer indicated he/she DID NOT accept the response from the business.)
No, they have ripped both of us. In one of my document, I had them write on their paperwork, DO NOT proceed the job unless I am full funded and a payment of under $300 a month. Afterward, when I was traveling, they send worker to start doing the work without the financial approval. Again, all their contract document work order was hand written in a note book which they can cover up when something like this happens. There lots of documents that they write down which I didn't have copy for them. I have emails and texts request history where I can use as reference. As for the DWP operated the system. Yes, the system active was in September, however, I have checked with friends who have solar.. their saving started first month their system is turned on.
Today they have sent a worker to check out on the system and look at the solar panels. but they only look at the system to see if active. I have a total of 9 resizable panels installed roof. I should start saving by now.. Furthermore, the people I have recommended, I have recommend they come to Revdex.com to report their case as well. I'm seek refund for they have done, I am seeking fairness and honesty business from GreenPro. I will provide my case# to all the people that GreenPro did business with, and have them file a report as well.
Green Pro Direct is not fulfilling contracted agreement.
We signed a contract initially to have roof repair and solar installation. On the contract, our project manager indicated chimney flashing would be placed around both of our chimneys. I have attached a copy of the contract that states on item #8 that chimney flashing will be done "x2". At the time of the roof repair, the roofers did not place the flashing around one of our chimneys. This was in May. I have been in touch with the company for several months at this point to have this part of the contract completed. At first, they told me it wasn't part of the contract. Once I sent it over, they told me that they could not place the flashing because it was on a portion of the roof that wasn't repaired. I requested a refund, and then was told it would be taken care of. For the last 3-4 weeks, I have been trying to get a time scheduled for someone to come and finish the job. Each time we've spoken, I'm told "next week". I was told a time would be scheduled with me on Monday, and I never heard from the company. I have sent 2 emails, called, and sent text messages. I am being ignored. At this point, I would just like a refund for the equivalent of this job.
I would like a refund of $***. I am basing this on estimates I have googled. Chimney flashing can cost between
I would like to withdraw this dispute. The company fulfilled this portion of the contract. Thank You.
I spoke to *** in the HP SmartFriend Escalaltions/Cancelations Department on December 19, 2019. I told her HP has been double charging me for quite some time, that I was sick of it and I was about to cancel my acct. I told her Redge in billing said I must cancel my old acct, that it was left-over code causing the problem of double billing. When I moved from Florida to Pa. some code was not entirely removed from the system. HP is charging me for 2 addresses instead of just one.
*** cancelled my old acct, then set up a new acct to get rid of all of the old code. I asked her if HP was going to bill me again because of the new acct. She assured me that would not happen, that she only billed me for .01c to process the new acct.
The next morning HP had once again charged me $10.59 plus (2) $1.00 charges on December 19 right after *** set up the new acct. I already paid HP on December 14, 2019 the $10.59 owed for this month.
I googled this issue and saw that others have been cancelling their accts with HP Smartfriends left and right because they are having this same problem.
============================================================
Here is a copy of the email *** sent to me on December19, 2019:
HP Service Support AMS
To: ***
Good afternoon ***
I am sending a confirmation email
I have canceled the HP Smart Friend Plan
Agreement Number : PCXXXXXXXXXXXX-XXXX
Agreement Type: S21 HP SMARTFRIEND LOYALTY PLAN
Start Date: 01/11/2019
End Date: 01/04/2020
total charge: 0.00 USD
I have confirmed the address and email address and set up another HP SmartFriend Account
Agreement Number : PCXXXXXXXXXXXX-XXXX
Agreement Type: S21 - HP SMARTFRIEND LOYALTY PLAN
Start Date: 12/19/2019
End Date: 12/31/9999
total charge: .01 USD
payment method: Discover
I have deferred the monthly payments for 3 months. The next billing will be
19 April 2020
Thanks for calling HP SmartFriend Customer Care
XXX XXX XXXX
***
HP SmartFriend Escanaltions/Cancelations Department
Company is refusing to provide proper permits and documentations. Contract is vague and no clear explanations have been provided upon my asking.
Sales Rep is ***
Project Manager is *** (refused to share his lastname)
GreePro Direct started the project before the financial portion gave the ok to proceed. I was not aware that we had to wait for the ok before proceeding. I verbally mentioned I wanted to cancel but he said that our AC was very very dangerous. So I felt forced to proceed.
HVAC incomplete, Still does not work properly.No licenses/permits/ inspections reports presented when requested to see them. Contractor manipulated me to think that the items were very very dangerous. He spoke very aggressively and threatened to sue. Contractor opened another home loan without our approval. The HVAC machine leaked all over our carpet but was charging to fix the damages it caused. Had me pay money for vents that should be provided by their company. Contractor also did an asbestos removal, but we did not receive a report on that specific job or was presented with their license to do so. Constantly badgering about continuing work, without providing documents that are being requested. Contractor made false claims about nonexistent damages. Contractor refused to work with our schedules, he would just come to my property and force his way in. He would send workers without confirming times and dates. Contractor does not explain thoroughly of whats going in, what the plan is. His salesman mislead me about finance contract, contract was explained to me via cell phone and explained very vague. Contract was presented as an estimate. I questioned if it was a lien,he said it was not and had 2 other reps confirm that it was definitely not a lien. I find out later when I received the financial agreement that there was a lien.Initials on the contract were forged, both of us homeowners did not initial anything.
Contractor made additional descriptions and portrayed them to be a contract, when in my perspective was just an estimate. He has been harassing my daughter to continue the work.
I paid $*** for the vents part of the HVAC Project. (paid via check)
Construction Start date: 4/3/2019
Decalred end date: 5/2/2019 for HVAC (still unfinished)
Financial Contract gave the ok to start project: 4/9/2019
Sales Rep is *** Project Manager is *** (refused to share his lastname) GreePro Direct started the project before the financial portion gave the ok to proceed. I was not aware that we had to wait for the ok before proceeding. I verbally mentioned i wanted to cancel but he said that our AC was very very dangerous. So i felt forced to proceed. HVAC incomplete, Still does not work properly.No licenses/permits/ inspections reports presented when requested to see them. Contractor manipulated me to think that the items were very very dangerous. He spoke very aggressively and threatened to sue. Contractor opened another home loan without our approval. The HVAC machine leaked all over our carpet but was charging to fix the damages it caused. Had me pay money for vents that should be provided by their company. Contractor also did an asbestos removal, but we did not receive a report on that specific job or was presented with their license to do so. Constantly badgering about continuing work, without providing documents that are being requested. Contractor made false claims about nonexistent damages. Contractor refused to work with our schedules, he would just come to my property and force his way in. He would send workers without confirming times and dates. Contractor does not explain thoroughly of whats going on, what the plan is. His salesman mislead me about finance contract, contract was explained to me via cell phone and explained very vague. Contract was presented as an estimate. I questioned if it was a lien,he said it was not and had 2 other reps confirm that it was definitely not a lien. I find out later when I received the financial agreement that it was a lien.Initials on the contract were forged, both of us homeowners did not initial anything. Contractor made additional descriptions and portrayed them to be a contract, when in my perspective was just an estimate. He has been harassing my daughter to continue the work. I paid $*** for the vents part of the HVAC Project. (paid via check) Construction Start date: 4/3/2019 Decalred end date: 5/2/2019 for HVAC (still unfinished) Financial Contract gave the ok to start project: 4/9/2019
After reviewing the customer complaint,
we do not see a desired resolution requested by customer. However, regarding the case description, please accept the following as a response:
All documents mentioned above as "not received" were in the possession of the home owner at least once. The contracts and licenses are all included in her home improvement packet that was provided upon signing the agreement. All permits and reports (ie. asbestos report) were provided twice upon customer's request. We have written proof.
All conversations pertaining to the loans were completed in a recorded line. On multiple occasions, the customer had direct discussions with the finance company, "***," where their rep explained the terms of the loan. During these calls, the lending company did notify the home owner of the "lien" terms that are associated with this type of loan.
Regarding the miscommunication, the production manager has made several attempts to contact the home owner in order to complete the work and also to reach a resolution as we have been made aware of certain issues. The customers have been unresponsive, and have failed to return our calls. Our workers have been forced out of the property by the home owner multiple times and have not been allowed to complete their tasks in a timely manner. These incidents occurred for no reason, as we have always notified the customer prior to sending a crew to begin or continue work. Our main contact has been April, the signed consumer's daughter, who has specifically requested that we communicate directly with her.
The claims above are all false accusations and we are ready to complete the work and reach a resolution if necessary. The customer, by not allowing us to return to the job site and complete the work and required city inspections, is breaching our contract agreement.