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Greens at Hilton Run

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Greens at Hilton Run Reviews (4)

January 9, 2015To Whom It May Concern, We recently received a second letter from your organization stating that the customer (ID# [redacted] ) rejected our previous responseThe reason stated that it was because the resident called back and I was not available nor did I return their phone callI attempted to reach the resident several times, as detailed below: 12/15/14- I left a message asking them if they had any concerns to please contact me in the office12/17/14- I left another message to contact me in the officeI was out of the office on 12/23/– 12/28/on vacationI had no messages when I returned1/2/15-Received 2nd letter from the Revdex.com about the customer not getting a call backI called and left another message asking that they leave a message with the office if I was not available1/7/15-I left my 4th message along with a notice posted to the apartment door to please contact the officeOn 1/7/15, I received a call back from [redacted] He informed me that they had been in San Diego, CA for the holidays and had just returnedI asked him if they were having any issues that we needed to addressHe stated the only thing he knew of was the carpet issue that occurred awhile backI explained to him that the carpet contractor came in and extracted the water, cleaned and treated effected areaI offered to get a copy of the invoice from the carpet contractor to show what was doneI also offered a free carpet cleaning at their convenienceHe said that he would speak with his wife and follwith meHe also mentioned that there was an issue regarding a new dishwasher installmentHe said that it is a bit smaller and you can see the insulation on the sides but it did not bother himI told him that I would put in a ticket to have maintenance check this issue for a better solutionTo finalize, he said that he had no other concerns after I clarified what was doneHe said he would follwith me by Friday, January 9, to let me know when the carpet cleaning would be good and after speaking with his wife regarding any other issuesAs of 1/12/he has not followed up with any additional concernsWe are requesting that this case be closed since there are no other issues to addressShould you have any questions or concerns, please contact our office at [redacted] .Thank You,Jessica M Assistant Community Manager

December 18, 2014
To Whom It May Concern,We recently received a letter addressing complaints regarding [redacted]- [redacted], Lexington Park, MD [redacted]. (ID# [redacted])Upon receipt of the letter, we immediately researched the issues that the resident...

complained about. According to our records, all work has been completed and there are no open items remaining.We also tried to contact the resident via phone calls and email to discuss said concerns. As of today, December 18, 2014 we have not received a response from the residents.Should you have any further questions or concerns, please contact our office at ###-###-####.Thank you, 
Melissa B. 
Community Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because we have called back and Jessica was not available and has not called us back. The carpet has only been wiped after complaining about mold growing.
Regards,
[redacted]

January 9, 2015To Whom It May Concern,
We recently received a second letter from your organization stating that the customer (ID# [redacted]) rejected our previous response. The reason stated that it was because the resident called back and I was not available nor did I return their phone call.
I attempted to reach the resident several times, as detailed below: 12/15/14- I left a message asking them if they had any concerns to please contact me in the office. 12/17/14- I left another message to contact me in the office. I was out of the office on 12/23/14 – 12/28/14 on vacation. I had no messages when I returned. 1/2/15-Received 2nd letter from the Revdex.com about the customer not getting a call back. I called and left another message asking that they leave a message with the office if I was not available. 1/7/15-I left my 4th message along with a notice posted to the apartment door to please contact the office.
On 1/7/15, I received a call back from [redacted]. He informed me that they had been in San Diego, CA for the holidays and had just returned. I asked him if they were having any issues that we needed to address. He stated the only thing he knew of was the carpet issue that occurred awhile back. I explained to him that the carpet contractor came in and extracted the water, cleaned and treated effected area. I offered to get a copy of the invoice from the carpet contractor to show what was done. I also offered a free carpet cleaning at their convenience. He said that he would speak with his wife and follow-up with me. He also mentioned that there was an issue regarding a new dishwasher installment. He said that it is a bit smaller and you can see the insulation on the sides but it did not bother him. I told him that I would put in a ticket to have maintenance check this issue for a better solution.
To finalize, he said that he had no other concerns after I clarified what was done. He said he would follow-up with me by Friday, January 9, 2015 to let me know when the carpet cleaning would be good and after speaking with his wife regarding any other issues. As of 1/12/14 he has not followed up with any additional concerns.
We are requesting that this case be closed since there are no other issues to address. Should you have any questions or concerns, please contact our office at [redacted].Thank You,Jessica M
Assistant Community Manager

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Address: 46860 Hilton Drive #502, Lexington Park, Maryland, United States, 20653

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