We lost control this season on a few projects and are dealing with each on a per project basisWe were able to meet up with the [redacted] and refund their original deposit for their project on August 5thI apologized for all of our delays and made sure that they were taken care of with the refund process [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/11/19) */ We will definitely come and fix the [redacted] greenIt is a beautiful project and although there was a pretty severe slope coming off existing grade we should be able to make it workI apologize for missing callsWe have been all over the country past few weeks and have no additional office staffWe will make it rightJust will need to make time for it through our scheduling and also our upcoming colder monthsIt might be best to touch this up in the Spring as it starts to get colder Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have heard nothing from themThe weather was great when we called two months agoI was very [redacted] with everything until the lack of follow through on a problemJust want some assurance it will be taken care of
We were able to resolve the delays and the project has been completed for our customerWe have had a difficult year, but made sure that this project was completed as our customer was willing to work with us and continue the relationshipThe yard did come out beautiful
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ We were 100% in the wrong with Ms [redacted] We were trying to have her project completed but were overbooked and back logged from all the weather that we had over the past few monthsWe expereinced more than a few set backs on her project and feel as though a full refund is the best option for her project as she has requested in her direct emails to usHer refund has been issued and should be completed within the next few daysWe apologize for all of the delays but will make sure to both learn and grow from a situation like this in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
We were 100% in the wrong with Ms. [redacted]. We were trying to have her project completed but were overbooked and back logged from all the weather that we had over the past few months. We expereinced more than a few set backs on her project and...
feel as though a full refund is the best option for her project as she has requested in her direct emails to us. Her refund has been issued and should be completed within the next few days. We apologize for all of the delays but will make sure to both learn and grow from a situation like this in the future.
We lost control this season on a few projects and are dealing with each on a per project basis. We were able to meet up with the [redacted] and refund their original deposit for their project on August 5th. I apologized for all of our delays and made sure that they were taken care of with the refund...
Initial Business Response /* (1000, 9, 2015/11/19) */
We will definitely come and fix the [redacted] green. It is a beautiful project and although there was a pretty severe slope coming off existing grade we should be able to make it work. I apologize for missing calls. We have been all over the...
country past few weeks and have no additional office staff. We will make it right. Just will need to make time for it through our scheduling and also our upcoming colder months. It might be best to touch this up in the Spring as it starts to get colder.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard nothing from them. The weather was great when we called two months ago. I was very [redacted] with everything until the lack of follow through on a problem. Just want some assurance it will be taken care of
We were able to resolve the delays and the project has been completed for our customer. We have had a difficult year, but made sure that this project was completed as our customer was willing to work with us and continue the relationship. The yard did come out beautiful.
We lost control this season on a few projects and are dealing with each on a per project basisWe were able to meet up with the [redacted] and refund their original deposit for their project on August 5thI apologized for all of our delays and made sure that they were taken care of with the refund process [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/11/19) */ We will definitely come and fix the [redacted] greenIt is a beautiful project and although there was a pretty severe slope coming off existing grade we should be able to make it workI apologize for missing callsWe have been all over the country past few weeks and have no additional office staffWe will make it rightJust will need to make time for it through our scheduling and also our upcoming colder monthsIt might be best to touch this up in the Spring as it starts to get colder Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have heard nothing from themThe weather was great when we called two months agoI was very [redacted] with everything until the lack of follow through on a problemJust want some assurance it will be taken care of
We were able to resolve the delays and the project has been completed for our customerWe have had a difficult year, but made sure that this project was completed as our customer was willing to work with us and continue the relationshipThe yard did come out beautiful
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ We were 100% in the wrong with Ms [redacted] We were trying to have her project completed but were overbooked and back logged from all the weather that we had over the past few monthsWe expereinced more than a few set backs on her project and feel as though a full refund is the best option for her project as she has requested in her direct emails to usHer refund has been issued and should be completed within the next few daysWe apologize for all of the delays but will make sure to both learn and grow from a situation like this in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
We were 100% in the wrong with Ms. [redacted]. We were trying to have her project completed but were overbooked and back logged from all the weather that we had over the past few months. We expereinced more than a few set backs on her project and...
feel as though a full refund is the best option for her project as she has requested in her direct emails to us. Her refund has been issued and should be completed within the next few days. We apologize for all of the delays but will make sure to both learn and grow from a situation like this in the future.
We lost control this season on a few projects and are dealing with each on a per project basis. We were able to meet up with the [redacted] and refund their original deposit for their project on August 5th. I apologized for all of our delays and made sure that they were taken care of with the refund...
process. [redacted]
Initial Business Response /* (1000, 9, 2015/11/19) */
We will definitely come and fix the [redacted] green. It is a beautiful project and although there was a pretty severe slope coming off existing grade we should be able to make it work. I apologize for missing calls. We have been all over the...
country past few weeks and have no additional office staff. We will make it right. Just will need to make time for it through our scheduling and also our upcoming colder months. It might be best to touch this up in the Spring as it starts to get colder.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard nothing from them. The weather was great when we called two months ago. I was very [redacted] with everything until the lack of follow through on a problem. Just want some assurance it will be taken care of
We were able to resolve the delays and the project has been completed for our customer. We have had a difficult year, but made sure that this project was completed as our customer was willing to work with us and continue the relationship. The yard did come out beautiful.