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GreenSavers

4 NW Franklin Ave, Bend, Oregon, United States, 97703-2906

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In the beginning, the consultation was very professional and courteous promising discounts and tax rebates. By the end, I wish I had we had gone with anyone else. We have an old house that needed insulation in the upstairs. The project was scheduled and started but then radio silence - little and then eventually no communication for weeks. Project manger disappeared (never to return) and by the time the manager figured out the status, our lights downstairs were flickering because they had blown insulation directly onto the wiring and covered up the light fixtures which is potentially a fire hazard endangering my family. They had to take out all the insulation and start the project over because no one could figure out what work had actually been done. They finished the insulation but they never followed up to finished the painting - we completed this on our own. After several discussions with the manager who eventually stopped communicating with us and a small discount, my wife and I agreed to pay to be clear of our own conscience and to be rid of them. The project was forecasted to last a week and dragged on for nearly 4 months. We did not receive any tax rebates. I think these people are probably well-intentioned but in over their heads in terms of running a business. Work with them at your own risk.

GreenSavers Response • Aug 07, 2019

an apology is in order. We’re very sorry for the delays that drew out your project and the annoyance that caused. Please know that safety is our top priority. That’s why we removed and reinstalled your insulation, making sure everything is as safe as it can be. Following up on your incentives, Energy Trust tells us that they mailed your check in December 2017. To get a new check, they ask that you call them directly at 866.311.1822. If you have any other questions or concerns, please don't hesitate to get in touch with us.

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Address: 4 NW Franklin Ave, Bend, Oregon, United States, 97703-2906

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