Greensboro Pathology Associates

Initial Business Response / [redacted] (1000, 7, 2016/03/30) */ Customer had a [redacted] sent to our office on 7/20/We billed with the insurance information provided to our office by her referring physicianWe received a denial from her insurance on 7/27/We mailed her out a statement on 7/28/2015, 8/27/2015, 9/28/and 10/28/With no response from the customer on 11/30/she was then sent to collectionsI understand the customer has stated she called our office before this was sent to collections and she stated she spoke to a manI have informed the customer that we did not have any men working in our office during that time frame that would have answered her call or filed to her insuranceI spoke to the customer on 3/14/I advised her that once this account has been paid in full it would be removed from her creditI have advised her that as a company her insurance only allows us a specific amount of time to file a claim and that it would have been her responsibility to provide us that information in a timely manner and that she can file a claim to them herself at this point or she could pay in full to our office and we would file for herThe customer stated she did not have time to take care of this and hung upOn 3/24/we spoke to both customer and her insurance on a conference call and advised that due to timely filing we could no longer file a claim and that the patient could file a claim herself or pay our office in full and then we could file a claimOn 3/24/the customer sent an email that it would have been easier to file a claim than send her to collectionsI emailed her back and again explained to her that due to timely filing we can no longer file a claim but that she always has the right to file to her insurance company or she can pay our office in fullI also sent her a copy of the information from her physician's office and copies of all statements that were mailed to her correct address

Initial Business Response /* (1000, 5, 2016/03/03) */
I have mailed this patient via certified mail today copies of statements from 2010- current, explanation of Benefits from her insurance company, copy's of the paper work from her various physician's office and a two page detailed explanation of
all her charges and how her insurance processed and why she has a balance that is due of $I have also included her payment to our office from We more than happy to have this removed from her credit report once the balance due to us per her insurance company is paid in fullI have also explained in the letter that our statements say Aurora Diagnostics GPA Laboratories and this is correct as this is the name of our company
Initial Consumer Rebuttal /* (3000, 7, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet to receive the documentation that was supposedly sent on March 3rd
Final Business Response /* (4000, 9, 2016/03/14) */
We have sent VIA certified mail all documentationPer the USPS website the customer has been notified that this is available for pick up at the Greensboro Post officeIt has been there since 5:am on 3/10/It is available for pick up and will require a signature from the customer in order to pick up

Initial Business Response /* (1000, 5, 2015/07/30) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Auroradx.com
Thank you for your correspondence in regards to Greensboro PathologyUnfortunately with extensive research we are unable to locate a
patient account for Mrs*** *** with Greensboro PathologyIf we could receive additional information from the health insurer on the charge or claim submitted advising Mrs*** of a claims submission for our services, we can research furtherWe currently do not show any charges billed for Mrs*** in our billing system
Thank you,
Greensboro Pathology

Initial Business Response /* (1000, 7, 2016/03/30) */
Customer had a [redacted] sent to our office on 7/20/2015. We billed with the insurance information provided to our office by her referring physician. We received a denial from her insurance on 7/27/2015. We mailed her out a statement on 7/28/2015,...

8/27/2015, 9/28/2015 and 10/28/2015. With no response from the customer on 11/30/2015 she was then sent to collections. I understand the customer has stated she called our office before this was sent to collections and she stated she spoke to a man. I have informed the customer that we did not have any men working in our office during that time frame that would have answered her call or filed to her insurance. I spoke to the customer on 3/14/16 I advised her that once this account has been paid in full it would be removed from her credit. I have advised her that as a company her insurance only allows us a specific amount of time to file a claim and that it would have been her responsibility to provide us that information in a timely manner and that she can file a claim to them herself at this point or she could pay in full to our office and we would file for her. The customer stated she did not have time to take care of this and hung up. On 3/24/16 we spoke to both customer and her insurance on a conference call and advised that due to timely filing we could no longer file a claim and that the patient could file a claim herself or pay our office in full and then we could file a claim. On 3/24/2016 the customer sent an email that it would have been easier to file a claim than send her to collections. I emailed her back and again explained to her that due to timely filing we can no longer file a claim but that she always has the right to file to her insurance company or she can pay our office in full. I also sent her a copy of the information from her physician's office and copies of all statements that were mailed to her correct address.