Greensboro Radiology, PA

Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ In reviewing the account details, it appears we mailed a statement on 11/23/2015 to [redacted] We received a call from the person at that address stating he did not live there. The bill was received back and went... through the return mail process and sent to outside collection agency on 1/29/2016. A call was received by the patient on 2/2/2016, the address was updated to [redacted] and we notified the outside collection agency to return the account due to the bad address issue. We currently have this account active in our system and the collection agency never reported the balance to the credit bureau. In looking into the insurance on the patients account, it appears we received one [redacted] plan which we filed and they processed. Since the patient is stating he had a secondary insurance, I placed a call to the place that performed the procedure and was able to get the secondary insurance information from them. I have added and filed the secondary. Once we have a reply from the claim, if there is a patient balance, we will send out a new bill to the patient. Thank you and we are sorry for any inconvenience this has caused.

We are very sorry for the inconvenience this has caused; our goal is that patients experience the highest level of service in the billing. We do show a Mammogram for date of service 6/8/17. We sent bills on 6/14/17, 7/13/& 8/14/17. It does not appear that we
received the insurance in the electronic file from the visit with the facility. Unfortunately, I do not show we received the insurance documentation the patient mailed to us in July & Aug 2017. We were in the middle of changing billing systems during this timeI regret to say the documentation must not have transitioned properly. We did turn the balance over to a collection agency in early October 2017. We do show the patient called in October to provide the insurance but it does appear it was added but not filed; we did notify the agency at that time to put the account on hold. We did file insurance in April when the patient called to follow up. This month we received a time limit denial from insurance and we have written off the balance. We reached out to the collection agency so they could close the balance, which they have, and we asked for it to be removed from the patient’s credit. The collection agency has confirmed that they closed the account and that it was never reported to the patient’s credit. Currently there is no balance and it is not on the credit report. If any other information is needed please let us know. We apologize for the problems the patient has encountered

Initial Business Response /* (1000, 6, 2015/09/22) */
In reviewing the history this charge, insurance processed claim and we mailed our first statement to the patient on 2/17/to *** *** *** *** Siler City NC XXXXXThe second statement was mailed to same address on 3/30/I show we did
outbound collection calls to XXX-XXX-XXXX on 4/9/15, 4/21/& 4/24/and voice message was left each timeThere was an online payment by the patient on 4/23/for $but unfortunatly I do not have record of a conversation for a payment plan to be setupThe balance then went to outside collection agency on 6/30/The current balance is $197.68, if that is paid in full we will be glad to sumit a request to have remove from the patients credit
Initial Consumer Rebuttal /* (3000, 8, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
During February and March of this year, we were dealing with the accidental death of my father-in-lawAlthough our family was heavily grieved during this time, we received no statements or certified mail of which we would expect before filing collection actionIn April, I made a $payment and contacted Greensboro Radiology asking to make $monthly payments of which I was told would be no problemI specifically asked if I would received a monthly statement until the balance was paid and I was told, "YES"It's unfortunate that I didn't ask for a name, conformation number, or any other proof to verify a payment agreementAt the time, I didn't think I needed it and assumed I could trust in the person to whom I was speaking
As originally stated, I'm willing to make payment in full to Greensboro Radiology directly as I feel they were negligent in properly notifying me before sending me to the collection agencyFYI: My wife contacted the Office Manager of Greensboro Radiology and asked if we could make the payment in full to themShe replied, "NO, It's tool late! The relentless attitude demonstrated by Greensboro Radiology is what prompted us to file complaints with The Revdex.com, Consumer Protection, Deptof Consumer Finance, and any others we are still researching, to warn others of the questionable financial practices demonstrated by this company
Final Business Response /* (4000, 10, 2015/09/25) */
I would like to apologize for the items and issues you have outlinedI want to work with the patient to keep good relations so we are willing to remove the balance from the patient's credit report with expectations of payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

I am sorry for the inconvenience you experienced when trying to pay your bill. American Express is a credit card method that is accepted unfortunately there is an issue that has occurred which has enabled our ability to process American Express transactions. We are working with American Express to...

get this resolved. We will be glad to put your account on hold and honor the discounted pay in full option at a later date and give you a call for payment once this issue has been resolved.

Initial Business Response /* (1000, 5, 2016/03/16) */
In reviewing the account details, it appears we mailed a statement on 11/23/2015 to [redacted] We received a call from the person at that address stating he did not live there. The bill was received back and went...

through the return mail process and sent to outside collection agency on 1/29/2016. A call was received by the patient on 2/2/2016, the address was updated to [redacted] and we notified the outside collection agency to return the account due to the bad address issue. We currently have this account active in our system and the collection agency never reported the balance to the credit bureau. In looking into the insurance on the patients account, it appears we received one [redacted] plan which we filed and they processed. Since the patient is stating he had a secondary insurance, I placed a call to the place that performed the procedure and was able to get the secondary insurance information from them. I have added and filed the secondary. Once we have a reply from the claim, if there is a patient balance, we will send out a new bill to the patient. Thank you and we are sorry for any inconvenience this has caused.