Greensboro's Choice Garage Doors

Initial Business Response /* (1000, 7, 2016/10/18) */
We apologize for all inconvenience that the customer has faced in this situation and for our high customer service standards not being met.
Our records do show that the warranty work and installation of the trim kit was completed on 10/7/16....

If there are any other issues or there's anything further we can assist the customer with, our client service department can be reached directly at [redacted].
Thank you
Initial Consumer Rebuttal /* (3000, 9, 2016/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is absolutely no excuse at all for the manner in which we where treated. Under most circumstances I would gladly accept an apology from a reputable company AND full explanation as to why we where treated so very poorly. While the work, as you stated, was in fact done on 10/7/2016,a full 10 days later, why where we subjected to such an outrageous lack of care, concern and terrible customer service. It was as if we had no value or worth.
As a company you should be outraged in shame by the disregard and total malice you inflicted on my wife and myself. It sickens me just thinking about it. You also offer a client service contact number. Why? We called this number at least 10 times, leaving a message each time. We only got one return call telling me that everyone was busy with paying customers! I deeply regret ever contacting your company and sadly I am reminded of your incompetence each and every day we use our garage door. You say your products have a full lifetime warranty? Being a gentleman I'm not going to say what you can do with this worthless warranty. I will simply be contacting a more reputable company to handle any and all repairs and will gladly pay the extra costs myself. It is said that a business is built on trust. I say to you, at Greensboro's Choice Garage Doors, you have no idea of the meaning of the word trust. We gave you all of ours and you did not return it. I suggest you get yourselves a new dictionary!
I am a very vocal business man and consumer and I always share my experiences and opinions, both good and bad, with all whom I come in contact with.
As to why I do not accept your response? I feel I've made it perfectly clear as to why. My only hope is that all of this stands with the Revdex.com if only as a warning to all consumers like me, and a reminder to all the people at Greensboro's Choice Garage Doors on how NOT to treat a vulnerable hard working consumer. Have you no conscience? No morals? No ethics?
If I myself ever behaved in the manner I've described to you I honestly feel I would never get over the sense of shame of inflicting such disgrace on a fellow human being.

Initial Business Response /* (1000, 6, 2016/10/05) */
We stand behind our products and installations and will be glad to schedule a warranty visit. In regard to the door balance charge, that is the labor for installation of the torsion springs. The customer was charged $199.99 which is our standard...

rate, but given a $75 discount reducing the labor charge to $124.99. Further a buy w get 1 half off coupon was applied to the standard cost for the second spring installed.
We have called and left several messages and are currently waiting on a call back from the customer. Our client service department can be reached at [redacted].
Thank you