GreenStone Landscape Design & Installation Solutions

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would also like to thank [redacted] at I DJ NOW for handling this complaint professionally Sincerely, [redacted]

*** *** Thank you for the opportunity to respond to the attached complaintI have personally contacted our customer, *** *** within an hour of receiving the complaint via telephoneWe recognize that our shipping department had mistakenly shipped an incorrect itemIn order to maintain
proper inventory control, we must follow procedural guidelines when shipping valuable merchandise to our customersThis was the case with *** ***Once we received verification of the original item being returned to our location we immediately re-shipped the correct itemAttached, is tracking information I shared with our customer yesterdayWe did apologize for the unfortunate scenario that had taken place*** *** stated he would indicate the case was resolved once he receives the correct itemIf you have any further questions, please don't hesitate to contact me at *** *** *** * *** Sincerely, BRIAN M*** - VP I DJ NOW

Hi,We apologize for any delayed response as it looks like we had an email issue in receiving itWe take all manners seriously and we are pro active with any issues that may ariseI am issuing the customer a full refund and she can keep the item as a gift. Thank you,***

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to thank [redacted] at I DJ NOW for handling this complaint professionally. 
Sincerely,
[redacted]