Greenstone Landscaping

Initial Business Response / [redacted] (1000, 7, 2015/12/03) */ The residential water meter lid unfortunately was damaged while mowing the lawnA small 3" plastic insert on the lid had come loose and was pulled into the mower deck and destroyedA 2" round hole was left in the metal lidAt the time of the incident the client was informed that Missouri American Water Co was going to install another plastic insert and any cost associated with the necessary repair would be paid by Greenstone LandscapingMissouri American Water Co never made the necessary repairs or responded to additional request for assistance in the repairImmediately following the complaint filed with the StLouis Revdex.com, I contacted the client and made arrangements to have the lid replaced with another solid lid without the plastic insert in which the client agreedThe replacement lid has been installed and the necessary repair has been completed as of 11/25/ Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was accomplished only because of the Revdex.com involvementIt has been resolvedThank you

Initial Business Response /* (1000, 7, 2015/12/03) */
The residential water meter lid unfortunately was damaged while mowing the lawn. A small 3" plastic insert on the lid had come loose and was pulled into the mower deck and destroyed. A 2" round hole was left in the metal lid. At the time of the...

incident the client was informed that Missouri American Water Co was going to install another plastic insert and any cost associated with the necessary repair would be paid by Greenstone Landscaping. Missouri American Water Co never made the necessary repairs or responded to additional request for assistance in the repair. Immediately following the complaint filed with the St. Louis Revdex.com, I contacted the client and made arrangements to have the lid replaced with another solid lid without the plastic insert in which the client agreed. The replacement lid has been installed and the necessary repair has been completed as of 11/25/2015.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was accomplished only because of the Revdex.com involvement. It has been resolved. Thank you.

Initial Business Response /* (1000, 7, 2015/12/03) */
The residential water meter lid unfortunately was damaged while mowing the lawn. A small 3" plastic insert on the lid had come loose and was pulled into the mower deck and destroyed. A 2" round hole was left in the metal lid. At the time...

of the incident the client was informed that Missouri American Water Co was going to install another plastic insert and any cost associated with the necessary repair would be paid by Greenstone Landscaping. Missouri American Water Co never made the necessary repairs or responded to additional request for assistance in the repair. Immediately following the complaint filed with the St. Louis Revdex.com, I contacted the client and made arrangements to have the lid replaced with another solid lid without the plastic insert in which the client agreed. The replacement lid has been installed and the necessary repair has been completed as of 11/25/2015.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was accomplished only because of the Revdex.com involvement. It has been resolved. Thank you.