Greenview Regional Hospital/HCA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason I do not accept this is due to the following reasons: I left on my own with no precriptions, no diagnoses, and no one entered my room for hours to even see if I was having any complications due to any treatmentDuring the breathing treatment of my fingers and arm went numb on the left side and no one even came back to see if that had improvedAnd yes I was called later that day with the RX information The cough syrup that was stated in your response contained Codeine, which I am highly allergic to, so I had to inform the nurse that I was allergic to that so she said "scratch That"Also the letter states that he had to hear me talk, I understand that, but the rude comment he made " I cant understand that gibberish" was totalling unnecssary All of this was very unprofessional and uncaring Regards, [redacted]

# To Whom It May Concern, I am In receipt of the inquiry made by your office on ID Number [redacted] and have reviewed the inquiryThe patient account number in review is [redacted] for patient name is [redacted] , After review of the concern received regarding patients visit to Greenview Regional Hospital, I have outlined our review below, The patient account was billed to the insurance policy provided at the time of Service and insurance paid leaving a balance of as patient copay, The patient was billed for this amount and collections efforts were made by our outside vendor National Patient Account Services to settle with the patient, The patient advised National Patient Account Services of a secondary insurance which we then billed, however the claim was denied as a duplicate claimUpon contacting the insurance company concerning the denial, we were advised that the patient only had one policy active with them on the date of service as the other policy had termed, Therefore, the balance remaining of is due from the patient, Additionally, we would like to apologize for any inconveniences the patient may have experiences during her attempts to resolve her account, Unfortunately, due to the timing we are unable to review the call recordings for calls made during as they are no longer availableWe are currently verifying if the recordings are available for any calls between the patient and National Patient Account Services during If there are any questions or concerns, please feel free to contact me directly at the number listed below, Sincerely, [redacted] Chief Financial Officer

We are in receipt of a letter from the Revdex.com of your concerns
regarding the care you received in our ER on March 11, At issue as understand your letter is the care you received from Dr*** the ER physicianI have forwarded your letter and concerns to the Physician Director of the ER medical group and asked for his review of your careHe indicates you were registered in at 07:with shortness of breath and first seen by Dr*** at 07:Testing procedures were ordered along with medications and a breathing treatmentYour breathing treatment was completed at 07:and your x-ray completed at 09:You were given a prescription for a Zpac and for cough syrupYou left the facility at 11:The ER Medical Director felt the treatment you received in the ER was appropriate to your conditionThe Medical Director indicates that your wait after having the breathing treatment is a pretty standard processHe states that he often will observe the patient in the ER for approximately hours with patients who have respiratory difficulty to be sure the patient doesn't have a rebound reaction to the albuterol and steroidsGiven the fact that you had difficulty talking he would have wanted to keep you the extra time for monitoring alsoAs it relates to the concern about not wanting to talk, the Medical Director states that it is very important to hear the patient talkThe physician gains a lot of information from hearing the sound of the voice, how long they can talk without getting short of breath, etcHe feels hearing the patient talk is a very important part of the physical examMs***, we monitor the efficiency of our ER every single dayOur goal is to provide safe and efficient healthcare to this communityOur physician staff and our nursing staff have efficiency goals that they are trying hard to meet each dayI can assure you they were doing everything they could to get you treated and on your wayIn conclusion, I apologize that Dr*** did not explain his reasoning for keeping you after your breathing treatmentOur Medical Director indicates he will discuss your case with Dr*** so that Dr*** can make sure his patients know what to expectAdditionally the hospital has invested in new communication boards in each of ER roomsWe hope this addition will help keep our patients informed about their treatment plan and progressAgain apologize that we did not meet your expectationsIf you have other questions or concerns please feel free to contact me at ###-###-####Respectfully,
*** *** ** *** ***

I am in receipt of the inquiry made by your office on ID Number *** and have reviewed this inquiryThe patient account number in review is *** for patient name of Yogendra ChauhanAfter review of the concern received regarding patients visit to Greenview Regional Hospital, I have outlined our review below,
Based on the updated information provided by the patient in their response dated 12/02/2014, we spoke with the patients referring physicians office and were able to verify that on October 23, 2013, the x-ray equipment in the physicians office was not in serviceThe office was able to review the patients benefits on the date of service and verified that if the patient had the test in their office, the patient liability would be We are submitting an adjustment to the patients account in order to bring the account balance equal to the amount they would have been charged having the test completed at their physicians officeIf there are any questions or concerns, please feel free to contact me directly at ###-###-####Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reason I do not accept this is due to the following reasons: 
I left on my own with no precriptions, no diagnoses, and no one entered my room for 2 hours to even see if I was having any complications due to any treatment. During the breathing treatment 2 of my fingers and arm went numb on the left side and no one even came back to see if that had improved. And yes I was called later that day with the RX information.  The cough syrup that was stated in your response contained Codeine, which I am highly allergic to, so I had to inform the nurse that I was allergic to that so she said "scratch That". Also the letter states that he had to hear me talk, I understand that, but the rude comment he made " I cant understand that gibberish" was totalling unnecssary.  All of this was very unprofessional and uncaring. 
Regards,
[redacted]

WHITE-SPACE: pre-wrap; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; BACKGROUND-COLOR: transparent">To Whom It May Concern,
I am In receipt of the inquiry made by your office on ID Number [redacted] and have reviewed the inquiry. The patient account number in review is [redacted] for patient name is [redacted], After review of the concern received regarding patients visit to Greenview Regional Hospital, I have outlined our review below,
The patient account was billed to the insurance policy provided at the time of Service and insurance paid leaving a balance of 100.00 as patient copay, The patient was billed for this amount and collections efforts were made by our outside vendor National Patient Account Services to settle with the patient, The patient advised National Patient Account Services of a secondary insurance which we then billed, however the claim was denied as a duplicate claim. Upon contacting the insurance company concerning the denial, we were advised that the patient only had one policy active with them on the date of service as the other policy had termed, Therefore, the balance remaining of 100.00 is due from the patient,
Additionally, we would like to apologize for any inconveniences the patient may have experiences during her attempts to resolve her account, Unfortunately, due to the timing we are unable to review the call recordings for calls made during 2013 as they are no longer available. We are currently verifying if the recordings are available for any calls between the patient and National Patient Account Services during 2014.
If there are any questions or concerns, please feel free to contact me directly at the number listed below,
Sincerely,
[redacted]
Chief Financial Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason I do not accept this is due to the following reasons: I left on my own with no precriptions, no diagnoses, and no one entered my room for 2 hours to even see if I was having any complications due to any treatment. During the breathing treatment 2 of my fingers and arm went numb on the left side and no one even came back to see if that had improved. And yes I was called later that day with the RX information.  The cough syrup that was stated in your response contained Codeine, which I am highly allergic to, so I had to inform the nurse that I was allergic to that so she said "scratch That". Also the letter states that he had to hear me talk, I understand that, but the rude comment he made " I cant understand that gibberish" was totalling unnecssary.  All of this was very unprofessional and uncaring. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]
 
 
 the issue at hand is not about insurance billing and not intending to pay 100 dollars. the issue is I am charged 100 dollars for using the facility which I never intend to use in first place as a emergency. I went to primary physician who rents a building in the same office as this hospital. his xray machine was not working so he asked the folks in hospital to take my xray. I never intended or was ever a patient of emergency service. the 100 dollar bill I am being charged is copay for emergency visit. I am sure they will never find recordings cos its a fraud. just easy way to collect money.
the financial officer is answering all the garbage which I have already heard 100's of time on phone and it has nothing to do with my complaint. these guys have dragged this issue for almost a year now and calling me through debt collectors in past and now again harassment calls have started. I will not pay for this fraudulent charge cos my insurance has already paid for xray which I went there for.
there call center people are harsh and have no idea about what they are talking.
No I do not accept this answer at all. this fraudulent activities in name of health service should be stopped. I will also make sure I will report this to concern legal authorities in health care field so this kind of price gouging can be checked in place and patients not be harassed. I will also make sure that my blogs speak about this corrupt practice and nobody to use there facility if they have option. ridiculous people.
 
&n

We are in receipt of a letter from the Revdex.com of your concerns regarding the care you received in our ER on March 11, 2016. At issue as understand your letter is the care you received from Dr. [redacted] the ER physician.I have forwarded your letter and concerns to the Physician Director...

of the ER medical group and asked for his review of your care. He indicates you were registered in at 07:29 with shortness of breath and first seen by Dr. [redacted] at 07:36. Testing procedures were ordered along with medications and a breathing treatment. Your breathing treatment was completed at 07:57 and your x-ray completed at 09:01. You were given a prescription for a Zpac and for cough syrup. You left the facility at 11:23. The ER Medical Director felt the treatment you received in the ER was appropriate to your condition.The Medical Director indicates that your wait after having the breathing treatment is a pretty standard process. He states that he often will observe the patient in the ER for approximately 3 hours with patients who have respiratory difficulty to be sure the patient doesn't have a rebound reaction to the albuterol and steroids. Given the fact that you had difficulty talking he would have wanted to keep you the extra time for monitoring also. As it relates to the concern about not wanting to talk, the Medical Director states that it is very important to hear the patient talk. The physician gains a lot of information from hearing the sound of the voice, how long they can talk without getting short of breath, etc. He feels hearing the patient talk is a very important part of the physical exam.Ms. [redacted], we monitor the efficiency of our ER every single day. Our goal is to provide safe and efficient healthcare to this community. Our physician staff and our nursing staff have efficiency goals that they are trying hard to meet each day. I can assure you they were doing everything they could to get you treated and on your way.In conclusion, I apologize that Dr. [redacted] did not explain his reasoning for keeping you after your breathing treatment.Our Medical Director indicates he will discuss your case with Dr. [redacted] so that Dr. [redacted] can make sure his patients know what to expect. Additionally the hospital has invested in new communication boards in each of ER rooms. We hope this addition will help keep our patients informed about their treatment plan and progress.Again apologize that we did not meet your expectations. If you have other questions or concerns please feel free to contact me at ###-###-####.Respectfully,[redacted]