Hi [redacted] I wanted to let you know I received a call from [redacted] who is the customer service SupervisorShe said that my insurance company made a payment on March 10th and that my account balance was $Just wanted to thank you for your time and to let you know that they did straighten this out Thank you!!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards,I never received any of those lettersHow were they sent? Do they have my correct address? I have never been contacted by a collection agency regarding Greenville ERAs an ER are they not supposed to take anyone regardless of ability to pay? without contacting me they take my taxesIf this is not resolved quickly I will contact my state senator regarding the matter [redacted]
I have spoken with the patient and the payment referred to was paid to another providerI have explained and the patient has sent her insurance card to GHS for filing the claim to Patient was happy
This is a facility based office and therefore all deducts and coins applyas a one time administrative adjust I am adjusting the balance down to the [redacted] copay and removing from credit reportGoing forward the charges would stand as this is not considered a free standing office it is billed under the facility
The account in question is not for services at Oconee Medical Center The services were recieved at Greenville Memorial Hospital ERBelow is a list of correspondence that was sent to the patient:9/10/Letter asking for insurance information, 10/10/2nd stmt, 11/9/3rd stmt, 12/9/Final stmtDuring time period 12/9/- 8/25/Multiple collection agencies have attempted to contact the patient by phone and letter with no responseA letter was sent to the patient 8/25/making the patient aware we intended to garnish his taxes if the account was not paidPlease let me know if you need additional information or have the patient contact me at [redacted] Thanks [redacted] ***
Account has been adjusted to a zero balance as a one time courtesy. However the charges were correct with a Urinalysis and the lowest level of ER fee. According to the records, patient was greeted at 13.01, triaged at 13.15, history taken at 13.25, urinalysis at 13.55, patient in waiting room... sipping coffee at 14.20, and at 15.05 patient left***.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint I have no record of any attempted calls from [redacted] and certainly received no voice mails regarding the change in the procedureAlso, the staff had from Febto March to review the requested test and notify me of any change they recommendedAlso, after I was notified to reschedule my MRI on March 5th due to preauthorization issues, I contacted my doctors office and was informed that had Greenville Radiology contacted my doctor's office, they had a preauthorization number and I should not have had to rescheduleHowever, my rescheduling gave Greenville Radiology staff from March to March to review the requested procedure and speak with me and my doctor about any recommended changesIn total Greenville Radiology had business days to notify prior to March and business days to notify prior to March Again, I have no record of any attempts by [redacted] or any Greenville Radiology staff to contact me, and when I spoke with [redacted] ***'s office they also indicated March was the first they were notified of any recommendations for change in procedureThe delay and negligence on the part of Greenville Radiology to notify me or my doctor's office wasted hours of my time and the time of the person gracious enough to accompany me for my appointment, caused increased anxiety and unfavorable symptoms making it a hardship on me as I work and try to go about daily livingIt is not fair to me to have to endure this additional stress of the mishandling of my care while faced with the unknowns of a potentially problematic and/or dangerous medical conditionAt this point, I am only requesting a simple acknowledgement and apology from Greenville Radiology at the mismanagement of my care in the delay of informing me or my doctor's office of recommended changes for the twice scheduled MRII would hate to find out that this type of negligence could cause a detrimental delay in care to myself or anyone else whose life is on the line and timeliness is of the utmost importance in the survival of the patient"First, do no harm" Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did receive the check today and although it took months of phone calls with no resolution, a simple going to report you took care of itThank you.Regards, *** ***
Patient's insurance has made no payments on his accountGHS does have a contract with *** *** that resulted in a discount of $The balance of $was applied to his deductibleGHS has a contratual obligation with *** *** to bill for all deductibles and coinsAll patients have the
right to have labs drawn at any facilty as well as ask for an estimateAfter review with my executive director the charges have been determined to be correct and stand
This is a Laurens Hospital accountPlease see the response below:
*** *** called to question her bill and the charges on the account were reviewedAfter the review was completed, it was noted that the patient was being billed for duplicate anesthesia chargesThese charges have been
correctedThe patient provided a copy of her eob showing $responsibilityHer refund check in the amount of $was processed last Thurs and was put in the mail Fri 5/The patient should receive her refund this week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted] I wanted to let you know I received a call from [redacted] who is the customer service Supervisor. She said that my insurance company made a payment on March 10th and that my account balance was $0. Just wanted to thank you for your time and to let you know that they did...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution is satisfactory to me. In addition, I would like for GHS to send me a paid in full letter as soon as possible.
Regards,
[redacted]
The complaint is with [redacted] .Patient need to call [redacted] they handle billing and collections for [redacted]. I Greenville Hospital System and patient donot have hospital accounts with a balance. [redacted] Services are separate from Hospital Charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I HAVE REQUESTED THAT $99.00 BE FILED TO [redacted] STATE .PATIENT DONOT OWE BILL . I HAVE NOTIFIED [redacted] TO NOT CALL PATIENT .I HAVE REMOVED TAX OFFSET FROM ACCOUNT.
Hi [redacted] I wanted to let you know I received a call from [redacted] who is the customer service SupervisorShe said that my insurance company made a payment on March 10th and that my account balance was $Just wanted to thank you for your time and to let you know that they did straighten this out Thank you!!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards,I never received any of those lettersHow were they sent? Do they have my correct address? I have never been contacted by a collection agency regarding Greenville ERAs an ER are they not supposed to take anyone regardless of ability to pay? without contacting me they take my taxesIf this is not resolved quickly I will contact my state senator regarding the matter [redacted]
I have spoken with the patient and the payment referred to was paid to another providerI have explained and the patient has sent her insurance card to GHS for filing the claim to Patient was happy
This is a facility based office and therefore all deducts and coins applyas a one time administrative adjust I am adjusting the balance down to the [redacted] copay and removing from credit reportGoing forward the charges would stand as this is not considered a free standing office it is billed under the facility
The account in question is not for services at Oconee Medical Center The services were recieved at Greenville Memorial Hospital ERBelow is a list of correspondence that was sent to the patient:9/10/Letter asking for insurance information, 10/10/2nd stmt, 11/9/3rd stmt, 12/9/Final stmtDuring time period 12/9/- 8/25/Multiple collection agencies have attempted to contact the patient by phone and letter with no responseA letter was sent to the patient 8/25/making the patient aware we intended to garnish his taxes if the account was not paidPlease let me know if you need additional information or have the patient contact me at [redacted] Thanks [redacted] ***
There are no charges for servicesPatient was sent a letter by the appropriate areas involvedNot sure what else I can help with THanks
Account has been adjusted to a zero balance as a one time courtesy. However the charges were correct with a Urinalysis and the lowest level of ER fee. According to the records, patient was greeted at 13.01, triaged at 13.15, history taken at 13.25, urinalysis at 13.55, patient in waiting room... sipping coffee at 14.20, and at 15.05 patient left***.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint I have no record of any attempted calls from [redacted] and certainly received no voice mails regarding the change in the procedureAlso, the staff had from Febto March to review the requested test and notify me of any change they recommendedAlso, after I was notified to reschedule my MRI on March 5th due to preauthorization issues, I contacted my doctors office and was informed that had Greenville Radiology contacted my doctor's office, they had a preauthorization number and I should not have had to rescheduleHowever, my rescheduling gave Greenville Radiology staff from March to March to review the requested procedure and speak with me and my doctor about any recommended changesIn total Greenville Radiology had business days to notify prior to March and business days to notify prior to March Again, I have no record of any attempts by [redacted] or any Greenville Radiology staff to contact me, and when I spoke with [redacted] ***'s office they also indicated March was the first they were notified of any recommendations for change in procedureThe delay and negligence on the part of Greenville Radiology to notify me or my doctor's office wasted hours of my time and the time of the person gracious enough to accompany me for my appointment, caused increased anxiety and unfavorable symptoms making it a hardship on me as I work and try to go about daily livingIt is not fair to me to have to endure this additional stress of the mishandling of my care while faced with the unknowns of a potentially problematic and/or dangerous medical conditionAt this point, I am only requesting a simple acknowledgement and apology from Greenville Radiology at the mismanagement of my care in the delay of informing me or my doctor's office of recommended changes for the twice scheduled MRII would hate to find out that this type of negligence could cause a detrimental delay in care to myself or anyone else whose life is on the line and timeliness is of the utmost importance in the survival of the patient"First, do no harm" Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did receive the check today and although it took months of phone calls with no resolution, a simple going to report you took care of itThank you.Regards, *** ***
Patient's insurance has made no payments on his accountGHS does have a contract with *** *** that resulted in a discount of $The balance of $was applied to his deductibleGHS has a contratual obligation with *** *** to bill for all deductibles and coinsAll patients have the
right to have labs drawn at any facilty as well as ask for an estimateAfter review with my executive director the charges have been determined to be correct and stand
This is a Laurens Hospital accountPlease see the response below:
*** *** called to question her bill and the charges on the account were reviewedAfter the review was completed, it was noted that the patient was being billed for duplicate anesthesia chargesThese charges have been
correctedThe patient provided a copy of her eob showing $responsibilityHer refund check in the amount of $was processed last Thurs and was put in the mail Fri 5/The patient should receive her refund this week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted] I wanted to let you know I received a call from [redacted] who is the customer service Supervisor. She said that my insurance company made a payment on March 10th and that my account balance was $0. Just wanted to thank you for your time and to let you know that they did...
straighten this out. Thank you!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution is satisfactory to me. In addition, I would like for GHS to send me a paid in full letter as soon as possible.
Regards,
[redacted]
I have checked patient hospital accounts and we donot have a balance for the patient.Patient need to contact [redacted]
The complaint is with [redacted] .Patient need to call [redacted] they handle billing and collections for [redacted]. I Greenville Hospital System and patient donot have hospital accounts with a balance. [redacted] Services are separate from Hospital Charges.
Please know we spoke with patient today, and a resoultion has been agreed by pt and GHS. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I HAVE REQUESTED THAT $99.00 BE FILED TO [redacted] STATE .PATIENT DONOT OWE BILL . I HAVE NOTIFIED [redacted] TO NOT CALL PATIENT .I HAVE REMOVED TAX OFFSET FROM ACCOUNT.
There are no charges for services. Patient was sent a letter by the appropriate areas involved. Not sure what else I can help with.
THanks