I have attempted to access my account through the EdFinacial website for over a month I requested a new password at least times and never received a reply I checked both my spam and inbox I sent an email explaining my dilemma and that I have not received any email information on my account sine I was informed I would no longer receive an email or paper statement because I was on KwikPay and I could access my account via the website - hence back to the original problem I think contacted the company by phone and was told that I probably couldn't access my account because I use Apple products and should try to find a non-Apple product to access my account - unbelievable that a company this size can not work with Apple products I then requested to speak with the supervisor and requested the owners email and was told he would not give me access to the owner of the company and then told me I should download different browsers, which I tried prior I requested he send me paper statements, which he stated he could not because I was on KwikPay He was very rude and I finally terminated the call I am surprised this company was award the Student Loan Program from the government The service is irrepressible I had much better service from *** Loans
I have attempted to access my account through the EdFinacial website for over a month I requested a new password at least times and never received a reply I checked both my spam and inbox I sent an email explaining my dilemma and that I have not received any email information on my account sine I was informed I would no longer receive an email or paper statement because I was on KwikPay and I could access my account via the website - hence back to the original problem I think contacted the company by phone and was told that I probably couldn't access my account because I use Apple products and should try to find a non-Apple product to access my account - unbelievable that a company this size can not work with Apple products I then requested to speak with the supervisor and requested the owners email and was told he would not give me access to the owner of the company and then told me I should download different browsers, which I tried prior I requested he send me paper statements, which he stated he could not because I was on KwikPay He was very rude and I finally terminated the call I am surprised this company was award the Student Loan Program from the government The service is irrepressible I had much better service from *** Loans