Terrible experienceI had been for a Doctor visit in Dec and even to date my billing issues have not been resolvedI was called a few days back by the billing department that I owe them money and the doctor is willing to give me a discount on the total care costSo I called my insurance and then discover that the Doctor has been paid more than once for the same treatment and now they were demanding money from me also for the same! They even did a skip trace to call on of my family members asking for my address to send a bill to! This is the medical facility that got paid more than once and then wanted to send me a collections notice! Terrible experienceIt has been on going for over months and I have had to spend a lot of time on this - for the simple reason that the practice wanted to get paid more than their fair shareWhile the doctors are not bad, the overall experience is terrible and I hope they treat their customers better and not just try and make as much money from them! Terrible experience
Very rude office staff, the DrI saw *** was rude and didn't seem to want to be bothered by meHe didn't listen to my health care needsHe was very short and rude to me, I would advise to go elsewhere for your health care needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
This part of the response from the business is the core of my dispute: "So sorry the patients did not understand, or understand how to ask for different medical procedures/cost, such as injections in their case Patient was given every opportunity via statements and several conversations via the telephone as we tried numerous times to explain, he just did not comprehend..."
The business is again falsely claiming that the cost issue is related to injections It is not The itemized claims provided by their office shows that the injections, listed as code *** on the *** Explanation of Payment, did not result in a balance bill *** confirmed this Only the two $office visits (*** ***), the two $"administrative fees" (***), and the urinalysis (*** ***) resulted in balance billsMy wife and I were told that our office visits, which were made to establish care and renew a birth control prescription, would be $each ($total) We specifically asked what our cost of care would be after explaining what our visit was for--and we were told only $ We are unable to avoid a business telling us the incorrect information that we based our choices on--it is up to the business, not the consumer, to ensure the understanding of billing (especially when consumers ask about specific costs!)I comprehend perfectly well that the business stated one price ($75) and charged another ($173) for our office visits This matter is not settled, payment of $was made to avoid the business sending a liability to collections, which would take months to correct and wrongfully damage me and my wife's credit at the same time I specifically wrote that the account was in dispute on the face of the checks used for payment (and listed my *** dispute reference number) The business needs to be honest with its customers and establish standards that ensure that consumers know the price of doing business with them Otherwise, they are free to charge a higher price than promised and send bills a year after service (imagine getting away with that with your own business?)In addition to establishing these standards in order to ensure fairness to future consumers, Greenville Medical Associates should also refund payments made in excess of the cost stated at time of service ($total) and ensure that me and my wife's accounts are closed as paid in full
Regards,
*** ***
Terrible experience.
I had been for a Doctor visit in Dec 2014 and even to date my billing issues have not been resolved. I was called a few days back by the billing department that I owe them money and the doctor is willing to give me a discount on the total care cost. So I called my insurance and then discover that the Doctor has been paid more than once for the same treatment and now they were demanding money from me also for the same! They even did a skip trace to call on of my family members asking for my address to send a bill to! This is the medical facility that got paid more than once and then wanted to send me a collections notice! Terrible experience. It has been on going for over 3 months and I have had to spend a lot of time on this - for the simple reason that the practice wanted to get paid more than their fair share. While the doctors are not bad, the overall experience is terrible and I hope they treat their customers better and not just try and make as much money from them! Terrible experience
Terrible experienceI had been for a Doctor visit in Dec and even to date my billing issues have not been resolvedI was called a few days back by the billing department that I owe them money and the doctor is willing to give me a discount on the total care costSo I called my insurance and then discover that the Doctor has been paid more than once for the same treatment and now they were demanding money from me also for the same! They even did a skip trace to call on of my family members asking for my address to send a bill to! This is the medical facility that got paid more than once and then wanted to send me a collections notice! Terrible experienceIt has been on going for over months and I have had to spend a lot of time on this - for the simple reason that the practice wanted to get paid more than their fair shareWhile the doctors are not bad, the overall experience is terrible and I hope they treat their customers better and not just try and make as much money from them! Terrible experience
Very rude office staff, the DrI saw *** was rude and didn't seem to want to be bothered by meHe didn't listen to my health care needsHe was very short and rude to me, I would advise to go elsewhere for your health care needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
This part of the response from the business is the core of my dispute: "So sorry the patients did not understand, or understand how to ask for different medical procedures/cost, such as injections in their case Patient was given every opportunity via statements and several conversations via the telephone as we tried numerous times to explain, he just did not comprehend..."
The business is again falsely claiming that the cost issue is related to injections It is not The itemized claims provided by their office shows that the injections, listed as code *** on the *** Explanation of Payment, did not result in a balance bill *** confirmed this Only the two $office visits (*** ***), the two $"administrative fees" (***), and the urinalysis (*** ***) resulted in balance billsMy wife and I were told that our office visits, which were made to establish care and renew a birth control prescription, would be $each ($total) We specifically asked what our cost of care would be after explaining what our visit was for--and we were told only $ We are unable to avoid a business telling us the incorrect information that we based our choices on--it is up to the business, not the consumer, to ensure the understanding of billing (especially when consumers ask about specific costs!)I comprehend perfectly well that the business stated one price ($75) and charged another ($173) for our office visits This matter is not settled, payment of $was made to avoid the business sending a liability to collections, which would take months to correct and wrongfully damage me and my wife's credit at the same time I specifically wrote that the account was in dispute on the face of the checks used for payment (and listed my *** dispute reference number) The business needs to be honest with its customers and establish standards that ensure that consumers know the price of doing business with them Otherwise, they are free to charge a higher price than promised and send bills a year after service (imagine getting away with that with your own business?)In addition to establishing these standards in order to ensure fairness to future consumers, Greenville Medical Associates should also refund payments made in excess of the cost stated at time of service ($total) and ensure that me and my wife's accounts are closed as paid in full
Regards,
*** ***
Terrible experience.
I had been for a Doctor visit in Dec 2014 and even to date my billing issues have not been resolved. I was called a few days back by the billing department that I owe them money and the doctor is willing to give me a discount on the total care cost. So I called my insurance and then discover that the Doctor has been paid more than once for the same treatment and now they were demanding money from me also for the same! They even did a skip trace to call on of my family members asking for my address to send a bill to! This is the medical facility that got paid more than once and then wanted to send me a collections notice! Terrible experience. It has been on going for over 3 months and I have had to spend a lot of time on this - for the simple reason that the practice wanted to get paid more than their fair share. While the doctors are not bad, the overall experience is terrible and I hope they treat their customers better and not just try and make as much money from them! Terrible experience