Greenville Nissan

We were brought into the dealership under false pretenses.We were looking for a car for our granddaughter and when I called to inquire about a sale Greenville Nissan was having I was told to come into the dealership that all the information they needed was there on the application. The salesperson told me that we needed to come in and chose the car she wanted and finish the paperwork and that was all they needed. When we got to the dealership, she chose the car, test drove it and from there all we were suppose to do was finalize the deal. Well from there it went downhill. We stayed at the dealership more than a half a day for them to tell us that there was only one car on the lot we could get and that we needed over $2,000 down to get it. I asked them not to send the information to more than two banks to get the approval when I first started this process, because I knew that if it was sent to a lot of places that it would go against our credit scores and they assured me they would not. But that is exactly what they did, so now our credit scores are even lower because they sent it so many different banks. All this was for nothing because we were not able to get a car from them because of all their dishonesty from the start. Now we cannot go anywhere and get anything because of low scores from all the inquires. There should be something that could be done about this type of problem. They should not bring a person to a dealership, just to make their quota and then lie from the start. I will never go to that dealership again and I would never send anyone their either.Desired SettlementI want the hard inquires off our credit report and the company to make it right.Business Response Contact Name and Title: [redacted] EMContact Phone: XXX XXX XXXXContact Email: [redacted]@GREENVILLENISSAN.COMI have been at this dealership for over 13 years, I understand the frustration of challenging credit and trying to help family members with their automotive needs. Based on this forum I must be vague ; my understanding is that a great deal of effort was placed into this situation (this is our job) to obtain financing for this customer (whom we value a great deal) based on the information that was provided to us by the customer once the "sales process" was complete our Business Manager discovered their was some discrepancies with some of the customers financial information which they provided and of course all information must be accurate and will ultimately be verified by the finical intuition (the bank)if the stipulations of the tentative approval are not met the loan will not be made by the bank. Unfortunately we couldn't over come these stipulations that where required. a point that I'd like to speak to is there is no "quota" on pre-owned vehicles and we have just been awarded Nissans Award of Excellence (for the sixth time) I pride myself on the efforts of our entire team here at Nissan to exceed customer expectations everyday and assure you that this is disappointing to all parties involved. As much as I'd like to change credit activity on credit bureaus we do not have the ability to do so. Consumer Response You may have gotten Nissans Award of Excellence, but it was not based on Excellence by any means. I do not like being called a liar and that is just what you are doing. To my knowledge you were not even involved in the process so how would you know what happened? Nothing was given to the dealership that was not correct, You and your people are just trying to cover your tracks by making the customers that you value so much look like they are being dishonest. We were up front from the start, it is a pity that the Nissan dealership has to stoop this low. Own up to what you did. Since my encounter with the Nissan dealership, I have had several people tell me the same thing happened to them. I am wasting my time even putting this on paper, just remember that your reputation is on the line. It is easy to blame someone else when you were not involved. Hire people and train them like they should be trained, instead of putting them out for the kill. One of the problems is that there were so many involved in this, but yet no one is to blame. WILL NEVER STEP FOOT IN THERE AGAIN, AND EVERYONE I KNOW WILL HEAR ABOUT THIS EXPERIENCE.NOT ENOUGH EFFORT WAS PUT INTO ANYTHING. GET YOUR FACTS STRAIGHT AND DON'T CALL PEOPLE NAMES WITHOUT PROOF. DONE WITH NISSAN FOREVER!!!!!!!!!Final Business Response As I stated in my reply "my understanding" of the situation is... it took 5 days before I replied so I could gather information from those who where involved. The young sales person had been out of college for just a few months and only worked here for a few weeks. I assure you "out for the kill" isn't accurate description of anyone who works here! all he(we) wanted is for your family to be happy and drive off with a car for your Grand Daughter. I've checked with 3 sales managers and the Business Manager who was the tall young man in the office who ultimately makes sure everyone is on the same page (the bank and there are no questions about "the deal". Going back to your original statement the final vehicle needed to be selected so you had to come down to dealership, also your original statement it was time to "finalize the deal" this is when we must insure all of the banks requirements are met and based on the final choice of vehicle additional money would be required to put the bank into their guidelines. I'm sorry things didn't work out and no ones honesty was questioned.

Vehicle not delivered as promised. Managers said they could not repair but will not help us transfer to a new vehicle.My new car that was purchased on May 26, 2015 is not what was promised to me. We were promised a Moon Roof addition to our new vehicle and were instead given a Sun Roof. At the time of purchase, when the Floor Manager decided to make this deal instead of letting me leave the dealership, I asked if the Moon Roof being added would be like one sitting in the showroom which was a Panoramic Moon Roof. He assured me that yes, that is what I would be getting. The bottom line is they put the incorrect product in my new vehicle, had issues with what they put in and had to keep my vehicle for half of the time that I have actually owned it, and now they refuse to make it right. They have repeatedly said that there is no way to repair this hole in my roof. We have tried to ask that they exchange me from this vehicle into a different vehicle because of a mistake on the dealerships part. After asking for this to be done, General Manager [redacted] decides (after many, many days of being ignored and leaving multiple messages) that the only way this dealership can help us is by SELLING us another vehicle.This is what they did, I have the paper printout of a vehicle they found that would be a perfect trade with a Panoramic Moon Roof already in it, because that was the only thing I wanted in a vehicle that I purchased! This printout is as follows:Sale Price: $28,655.00Total financed Aftermarkets: $69.00Total Trade Allowance: $21,000.00 (THIS IS MY NEW VEHICLE I PAID $30,777.13)Trade Difference: $7,724.00Doc Fee: $58920State & Local Taxes: $247.33Total License and Fees: $70.00Total Cash Price: $8,630.53Total Trade Payoff: $30,777.13Delivered Price: $39,407.66Cash Down Payment + Deposit: $0.00Unpaid Balance: $39,407.66This vehicle was found at Leith Nissan in Cary NC, the VIN# is [redacted]XXXXXX, and at that dealers lot this vehicle is listed for $27,770.00. So how does a reputable dealership expect a customer to pay right at $12,000.00 more for a vehicle than the asking price? How can a reputable dealership take their customers brand new vehicle, that the dealership damaged by putting in the wrong product, and tell them that because the vehicle was purchased it is now not worth any money and the customer must pay for a mistake made by the dealership? Therefore I find this unsatisfactory. No one at this dealership has tried to be helpful. No one wants to discuss ways to resolve this. I myself have worked in retail for almost 20 years and would never, EVER treat a customer the way I have been treated. This is irresponsible on the part of the dealership. They do not care about the customer, they care about numbers and surveys. But I guess they don't realize that the customer is where those numbers and surveys come from. I am not an unreasonable person, I don't expect any outrageous things to given to me. But the only plausible solution to a problem like this is to exchange one vehicle for another. If this causes a loss on the dealership end, then that is something that comes with the territory. Losing this customer completely on the other hand, as well as how this customer may relate the experience to potential customers, would be a much bigger loss in the long term.As of today, July 1, 2015, there has been no resolution. The General Manager said he will not help us resolve this issue.I was so excited about purchasing a new Nissan and now I don't even want to drive it. I have to pay for this vehicle for 5 years and they are telling me that there is nothing they will do. Nothing but try to gouge me of more money to keep their numbers up? That is wrong on so many levels and I, the customer, should not have to feel this way.Desired SettlementEXCHANGE, not sell me another vehicle. A 2015 Nissan Rogue SV with Premium Package and Moonroof Package installed, as this Moonroof was the selling factor to which I was purchasing a vehicle. If the only thing about the car I expected or I wouldn't buy is the only thing that does not work and is not the correct product then the only way to resolve is to exchange my current vehicle for one that works the way I expected when I chose to spend this huge amount of money each month!!Business Response /[redacted]/Contact Name and Title: [redacted] EMContact Phone: XXX XXX XXXXContact Email: [redacted]@GREENVILLENISSAN.COMWe are very proud of the Awards and Accolades Greenville Nissan have been awarded by OUR CUSTOMERS regarding their satisfaction. Answering a concern of a valued customer in this forum is very unusual for us, I will attempt to clarify the events that lead to this concern, With the general thought that "The Customer is always Right". A 2015 Rogue was purchased on 05/26/2015 from a salesman who was Great! according to the customers survey written in comments (although he received a score that would be equal to a 24% out of a 100% on HIS evaluation).This survey was completed over a month after the purchase of the vehicle. I've been told by salesman, manager (and later confirmed by the husband of the buyer) the budget was not very flexible at the time. Based on the credit qualifications of the customer, the terms (interest rates) would be huge factor to have any chance of obtaining the monthly payment constraints. As our Customer stated we made every attempt to achieve a monthly payment AND more importantly give our Client the best overall financial situation regarding this depreciating asset(A VEHICLE). When our customer entered in to this agreement they were NOT in an equity position in their current vehicle to be traded (they owed more than the trade was worth), perhaps extended terms, high interest rates, putting low or no money down, may have negative equity from a previously owned vehicle may have been part of the circumstances. We try our best to improve the situation of car ownership if we can for all of our customers. This is when "a manager" came over to help and show how just a few dollars more per month for a shorter term was a very solid move. "The manager" who is a floor manager and did not handle any of the details of the deal, he was only asked to present the opportunity we had found IF we where able to get an exception (a favor) from NMAC.We have a very solid relationship with them and often times we can get exceptions (that other Nissan Dealers simply can't get)to rates and programs that would benefit the our Customer. We showed how they could save over $5000 by having only 60 months, not going all the way out to 72 mos. at a higher APR. (SEE ATTACHMENT) The attachment was what "The manager" showed the Customer (The husband mentioned this paper to me during one of our many conversation)Also the bottom of the attachment shows the WE OWE form that also clearly shows "MOONROOF" and later the GSM add a wind deflector to address the original concerns of our Customer, the "BUFFERING SOUND". "The manager" was not there for any other reason but to explain the opportunity that 60mos @$524 with 0.9% APR (CLEARLY INCLUDED THE MOONROOF) would save them thousands of dollars over ownership of their new Rogue. "The manager" had no involvement with customer regarding equipment or trim level since the salesman did a great job handling everything up to that point (although that wasn't what his survey score indicated sadly enough).That was the deal agreed upon. The paperwork was completed and they drove home in the new vehicle. They dropped off the vehicle to have the MOONROOF installed on 6/3/15 during the install we provided a Nissan rental vehicle. On 6/5/15 customer returned to pick up the Rogue with MOONROOF installed and drove home. On 6/9/15 they came back concerned about a "buffering" sound only when MOONROOF was open and traveling between 25-29 mph. The GSM decided in an attempt to go the extra mile we would give the customer another Nissan Rental vehicle while we that day took vehicle back to Raleigh to install air deflector. This install could be done quickly while our driver waited for it and it returned to the dealership for the Customer to pick up again. However the Customer did not come back the same day. They came back Friday 6/12/15 they got back into the New Rogue drove it and heard the "buffering" sound again, drove back to dealership, took the Nissan Rental vehicle again. Todays vehicles are so aerodynamically designed, air tight some vehicles have a normal "buffering" sound that will cease if you simply crack the any window inside vehicle to change air pressure. Most people have heard this "Buffering" sound in other vehicles before. I became personally involved when a Rental Customer came to pickup the rental that our Rogue customer kept. I then found out about the situation, The General Sales Manager and I drove the Rogue and agreed that the deflector had not eliminated this "Buffering" sound BUT simply cracking the window would or driving slower or faster did. On Monday 6/15/15 the GSM spoke to customers husband and shared the way to avoid a normal "Buffering" sound. They came in to pick up the vehicle that evening and spoke yet to another manager and then they claimed they received the wrong MOONROOF. This was the very first time there was any mention of wrong roof. This manager was not involved in this situation so he said he would talk to the GSM who spoke with the husband earlier in the day. The customers husband called the dealership spoke with the "GREAT SALESMAN" telling him that he's waiting to hear what else could be done. I am admittedly very hard to get on phone because I operate the entire dealership 56 employees and 50 Customers come in every day. Calls come in all the time to solicit, sponsor and sell the next best invention. However, I did email the Customer regarding their satisfaction to the very same yahoo email address the survey was sent. I received no reply. I spoke with the husband, I asked what if I could get a leather package installed would his wife become satisfied (she had leather in the past and I only wanted to show her that we do care very much about her satisfaction). He agreed that the frustration they felt was a "snowball effect" of many small events adding up to the desire to change to a vehicle with a package and trim level that was unaffordable for them originally. Obviously, if that was possible they would have purchased the more expensive Rogue in the first place. He called me the next day to tell me IF we would give them leather, fog lamps and another option( well over $2000 worth) She may be happy. I told him on those days when the "Moonroof" was open , just open a window too just a little. His request was not reasonable, apparently anything I try to accomplish will not achieve anything. A few days later I got yet another message to set up a face to face meeting after 6pm. I'm in the store 6 days a week usually arrive around 8am, I don't leave for lunch and often I stay until 7:30 or so (ask My Wife). I call the husband to set up a meeting after 6pm that night, he asked me if I was going to give them a different car? I simply replied no. At that point he hung up on me and I've seen Facebook post not saying very nice things about our store. The survey was used to hurt our store, held back as a threat. Why? We delivered exactly what was purchased. We where able to provide 0.9% APR saving them thousands of dollars, we made every attempt to assist in the "Buffering sound that was original and only concern. They came to us with a 2012 Jeep Liberty with 72,000 miles still owing almost $17,000. They now own a wonderful 2015 New Rogue They left with a New Vehicle, full factory warranty and 0.9% APR. while having only $13,000 on top of the old loan for only 5 years total seems to be a great deal for a lot more vehicle. It will be fair to say in 4 years they will owe $10,000 less than they did with the 4 year old Jeep. They stated everything was great with their salesman and buying experience. If the weather is nice enough to open the Moonroof then just opening a window an half of inch doesn't seem like a huge issue. BELOW I HAVE LISTED 3RD PARTY SOURCE FOUND BY SEARCHING THE INTERNET (OTHER THAN MY EXPLANTIONS) THAT HAVE REFERANCES TO THE TERMS USED TO DECRIBE "THE HOLE IN ROOF OF A VEHICLE"A) Though sunroof and Moonroof are used interchangeably, they have some differences between them. However, in today's time, vehicle companies do not distinguish a sunroof from a Moonroof, since both are used to describe the same thing.B) THIS IS KELLY BLUE BOOKS DESCRIPTION OF THE WORD MOONROOF. Trusted Tools from KBB.comA Moonroof is also sometimes referred to as a sunroof, but there are generally accepted differences between the two. A Moonroof includes a tinted glass panel. It is actually an additional window that is positioned in the roof of your car. A sunroof contains a metal panel that is capable of retracting into or above the Consumer Response /[redacted]/ I do not think that it is fair for [redacted] to lie repeatedly and as an Executive officer in the business not do the right things to try to satisfy a customer? Greenville Nissan nor any of it's employees, management or owners have "satisfied" this issue. Instead they have lied and resorted to further discredit my issue by bashing me, the customer as well as giving out personal information that I did not give permission for him to give on a this site that will be viewed by other Greenville Nissan consumers.In fact, [redacted], Executive officer and Manager of Greenville Nissan has not even bothered to be nice about the situation, instead he wants to downgrade my NEW VEHICLE issue as a "wind buffering" noise that can simply be corrected by cracking windows or other extreme measures that NO OTHER CUSTOMER purchasing a BRAND NEW VEHICLE would have to endure. This is not fair to a working class person who only wants what was promised in the first place.Once the SUNROOF was installed I tried my best to just accept it because I was willing to compromise even though at the time THE DEALERSHIP clearly did not deliver what was promised, which was a PANORAMIC MOON ROOF like those installed from the factory! Now mind you, when [redacted] says that I was beyond my means in financing and that they could not give me a vehicle with those options for the price they sold me mine, he is LYING! I myself located other vehicles that were exactly like mine BUT had the Panoramic Moon Roof factory installed. I was NOT asking [redacted] or anyone from Greenville Nissan to get me into a new vehicle that was more expensive or had more or better options than the one I purchased! I think [redacted] is confused, and I am once again trying to give him the benefit of the doubt and hope that we could reach a logical solution to this problem. I only want to exchange into a vehicle that has the Moon Roof factory installed. The vehicle I purchased is a Rogue SV with the Premium Package. I do not have leather and have not asked to be put into a vehicle with leather or other high end options. I only want the mistake made by the dealership corrected and everyone can be happy. The time span that elapsed that caused the mileage that is now on my new vehicle should not even be a factor. They left me no choice but to drive the new vehicle, they were not willing to keep me in a rental until things were resolved instead they insisted that I drive it and they would work out a deal to get this situation resolved. Instead of resolving the issue, [redacted] had another employee contact us and inform us that my new car, in less than 30 days went from being worth more than $28,000 to only $21,000 and that I would have to pay the difference between that to get in another vehicle. In other words, they were not helping me to EXCHANGE vehicles, they wanted to make another SALE, and have ME PAY for a mistake they made. The bottom line is this is bad business any way you look at it. There is no excuse to be treated this way by any company or organization and until someone resolves this to the satisfaction that makes the only logical sense then I will have to go even further, hire a lawyer and proceed with legal action. I have no desire to handle this in that manner, but if the company refuses to be reasonable and is not willing to make good on their own mistake, what other choices do I have? Greenville Nissan gave me great "favor" as [redacted] put it, on the finance end, and I appreciate that. [redacted] is also correct in stating my original salesman was GREAT! The problem with the Sunroof/Moon Roof issue came AFTER the sale was complete. AFTER I had to bring it back for them to drive it over 100 miles to install this roof. AFTER there was a problem with the SUNROOF (NOT MOON ROOF) they had installed and had to drive my new vehicle over 100 miles again to try to fix the problem. AFTER I returned the vehicle the very next day when it was still making the deafening sound and could not be used and every employee on the Sales side was in a meeting and I had to speak with someone in Service and he assured me that someone would contact that day to see what could be done, and he sent me off in the rental I had already been driving. ALL THAT DAY, A SATURDAY, NO ONE CALLED! After calling and getting no response we got a call back on Monday stating that they would see what they could work out but in the mean time we had to return the rental car and take ours from the lot, while they checked into exchanging us into another vehicle. All this time, after asking multiple times, [redacted] would not make himself available to speak to us in person. My husband did speak to him several times on the phone and we honestly thought he was trying to do the right thing and help us exchange vehicles. Never during this whole encounter did we think Mr. [redacted] would come back with "the only thing I could do was trade you out of the 1 month old vehicle and sell you a new vehicle and depreciate the original vehicle over $7000"!!! Honestly how can there be any logistics to this at all? All I want is to enjoy the new vehicle that I spend my hard earned money on each month for the next 5 years!!! Right now, I don't even like my new vehicle. When I made this purchase the only thing I wanted was the Panoramic Moon Roof. Rather than try to sell me a vehicle with one already in it, they were determined to sell me the one they did, promising that it would be the same and pushing the deal to be made. Now with all of this being said, I do want to bring in another problem that I have not been able to address because we have been focusing on the exchange of a vehicle and I have tried to give the dealership time to try to make this happen. The other problem is that when we made the original purchase, the vehicle has an area on the front bumper that is messed up. Apparently the clips behind this area are missing or broken and we asked for that to be fixed when we went back to pick it up the first time. We were informed that they would not fix that because their service people did not know how. Now this was a brand new vehicle and when it was pointed out RIGHT AWAY, they refuse to fix that. I should have known right then that this was going to be a shady deal and demanded my money and old vehicle back. The dealership also ran my credit thru 3 different banks to try to sell this vehicle and now even if I wanted to "trade" this vehicle, my credit score would not be high enough right now, because of all of those hits in a single day to my credit.I would be satisfied if they would exchange me into another Rouge SV with Premium Package and SV Moon Roof Package. These are available, I did research myself and found several within a 50 mile radius of Greenville Nissan with prices that were the same or LOWER than my original sticker price! This dealership made money on this sale, I don't know why they would think it is fair to then make more money on the same deal that has not been resolved!If we could just handle this in a mature, adult manner and the dealership would simply do what is right then this matter could be put to rest with satisfaction on both ends. This was written and posted to Revdex.com website on today's date: July XX XXXX, which was the deadline date given to me by the Revdex.com official handling the case, to make my response. Thank you and have a nice day, [redacted]Final Business Response /[redacted]/I would like to be brief since the events in my original reply have not changed. I will attempt to clear up a few points.1)As stated by Mrs.Xxxxxx in her counter-reply (to my original response of her concern) Mrs.Xxxxxx completely agreed, That I was correct. Mrs.Xxxxx in her own word stated "Greenville Nissan gave me great "favor" as [redacted] put it, on the finance end, and I appreciate that. [redacted] is also correct in stating my original salesman was GREAT! The problem with the Sunroof/Moon Roof issue came AFTER the sale was complete."2)The "favor" was for us! We do a tremendous amount of business with NMAC. We attempt to assist all of our customers achieve the best financially sound way to purchase a vehicle. We had to contact them to nudge to approval at a better tier than their score earn, additional inquiries where done with permission also to achieve the best way complete this purchase. Mrs.Xxxxxx did appreciate saving the thousands of dollars by the terms we where able to achieve thus fitting their budget, everyone has a budget(I did not bash anyone).I'm sure the other inquiries may have help their deal also, and inquiries that result in loan do not have a major impact on a beacon score, The new fresh loan will have an effect for a period of time I'm quite sure(makes sense). Mrs. Xxxxxx throughout her statements used the words "sunroof and Moonroof" interchangeable (as is very common these days, as Kelly Blue book also agreed). The Xxxxxx family did indeed receive the Moonroof as described on the paper with payments (a paper that was used as a reference by Mr. Xxxxxx in one of our conversation and also sent along with my reply as an attachment the 1st time). 3)Of course we at our expense took the Rogue (provided a free rental) back to where the Moonroof was Professionally installed to have a wind deflector added. A driver, deflector, rental car and fuel, sounds like we did in fact care.4)Every Saturday there is a morning meeting, up to the completion of the meeting I wasn't aware of any concerns. Mrs.Xxxxxx had spoken with the sales managers up to that time. When I was informed that Mrs.Xxxxxx was unhappy with the "buffering sound" (that is what it's called) I went with the sales manager for a ride and also heard the buffering sound at 27 mph , that was not there if one window was lowered just one half of an inch on a beautiful day that a roof would be opened. 5)I spoke with Mr.Xxxxxx many times including when he asked me to call him so we could meet "face to face". It was 7/1/2015 the day after the "Great Salesman" was rewarded with the lowest survey score I've seen. We spoke about an evening the previous month was closed and we where setting an evening time to speak, when he asked me directly if when we spoke I would give them a different car I said "No", at that point he hung up. I later got a message that Mr.Xxxxxx had called, I hoped he had reconsidered. I called him back and he told me he hadn't called again, it must have been from an earlier message.One day later I received the email from the Revdex.com. Mrs.Xxxxxx admittedly held the survey to use against the salesman, contacted the Bureau and now she is threating to contact an attorney. We have in deed delivered what we promised a Moonroof. A panoramic moonroof is a factory item only. They are not installed after the vehicle is built. I'm sure the structure of the vehicles roof is differently made, reinforced. A panoramic Moonroof as the name implies is the entire roof of the vehicle is transparent, giving you a "Panoramic view". The conversation about leather and additional equipment at an adsorbent cost was had with Mr.Xxxxxx, he said that would make her happy, I address that because they deny that conversation. I used words like him ,her,husband and wife to protect the anonymity of my customer; now I've seen how the Revdex.com does it (Mr.&Mrs.Xxxxxx). I've been here now for almost 12 years in a row here at Nissan, in this people serving business for over 25 years and a lie is not how my career is based. I work more than most (not all) and value my customers like family. I hope they may see a way to either speed up, slow down just a little or even just allow the pressure to escape out a vented window and enjoy a truly wonderful 2015 Nissan Rogue. Please allow me to look at any other concerns they may have that also wasn't mention till now. We deliver over 1500 vehicles per year and take care of thousands of customers in my fantastic service department per year, most of our customers come back over and over because we do appreciate everyone who places their trust in us. Final Consumer Response /[redacted]/Also attached is a copy of the paperwork for the Sunroof that they installed in the vehicle, stating clearly that it is a Sunroof. (Doc. #1)Also attached is a copy of the original bill of sale for us to take to the bank with the notation from the dealership that a Moon Roof would be installed. (Doc. #2)Also attached is a copy of the amount of a New Vehicle that the dealership expected me to pay to get a new vehicle. (Doc. #3) This document shows that my less than 1 month old vehicle that I only had in my possession for 2 weeks had depreciated to $21,000.00 from $28,010.00. This is also showing that they did not plan to help me exchange vehicles, but instead they wanted to use my new vehicle as a negative trade to purchase a new vehicle for $7,000 more because of depreciated value that I did not cause on this vehicle as I did not have it in my possession and I also did not put the incorrect product that is the issue of this entire case.Also attached is a copy of my contract for the vehicle I did purchase (Doc. #4), which conveniently does not have any mention of the dealership adding any type of opening in the roof of the vehicle. Please also note in all of the documents sent, the discrepancies in all prices of the same vehicle, bottom line, they expected a certain amount for that vehicle and fudged or rearranged their numbers each time to suit their needs. The only thing I want resolved is the fact that the wrong product was put in my brand new vehicle and the dealership clearly stated that they could not go back and correct that problem. Therefore, I do not think I should have to keep and pay for a product that I did not agree to purchase, and the only solution would be to exchange for a vehicle with the factory installed Moon Roof. (See attached document #3 which is the breakdown of them trading me into another vehicle and the price of that vehicle, with the Moon Roof already installed is only $645 more than the vehicle that the dealership sold me. I would be more than wiling to pay that difference to exchange the vehicle. I am not willing to accept them turning my new vehicle into a negative equity trade so they can collect more than $7000 over what my original sale was.)

Vehicle repair resulted in additional damage to vehicle which included vehicle shaking, visibly smoking and stalling will paused or completely stoppedI took my Nissan maximum to Greenville Nissan in NC on 27 January 2014 @ 2pm because the valve gasket cover was leaking. I was shown the leak by Mrs [redacted] and a mechanic named "[redacted]" technician certification 1707. The total price for the gasket issues amount to $495.01 and few additional repairs "Rod assy connec" to include an alignment brought the total to $702.41. The vehicle was turned in to Greenville Nissan on 27 Jan 2014 and I received a call from Mrs. [redacted] the very next day that the vehicle was repaired and ready for pickup. Due to the snow, however I did not pickup the vehicle until 31 Jan 2014 @ 2:30pm. After paying $702.41 for the alleged repairs I departed the Nissan parking lot and immediately noticed a wrenching noise and metal rattling sound coming from the engine portion of my vehicle. I turned around and immediately reported these issues to Mrs. [redacted] who in turn called the mechanic "[redacted]" technician certification 1707. After examining the vehicle, [redacted] confirmed the noises I had heard earlier and advise me that he would drive it into the shop to see what was causing the noise. Approxiametly 20 minutes later Mrs [redacted] express an opinion that the timing chain could be the noise and there was nothing more that they could do. Therefore, I collected their information and began driving the vehicle to my residence. I stop by work and did not depart from Williamston until 11pm. As I was driving home, the vehicle began to stall and shake at a few traffic lights and I was uncertain if I would make it home. When I finally arrived at my residence, the vehicles check engine light was flashing on and off and the vehicle was jerking. I parked in my garage, raised the hood and was greeted by smoke. In finality, I am very disappointed in the services rendered by Greenville Nissan in Greenville N.C. My wife drove this vehicle to work but now we will will be forced to purchase a rental until this incompetent issue is resolved. I am requesting that my vehicle be repaired immediately and my family be given some means of transportation until this matter is concluded.Desired SettlementIn finality, I am very disappointed in the services rendered by Greenville Nissan in Greenville N.C. My wife drove this vehicle to work but now we will will be forced to purchase a rental until this incompetent issue is resolved. I am requesting that my vehicle be repaired immediately and my family be given some means of transportation until this matter is concluded.Business Response /[redacted]/We have confirmed that the "shaking and smoking" of the [redacted]'s 2004 Nissan with 250,000 miles was caused by maintance items (spark plugs and coils etc.). Our senior Technician spoke with Mr.[redacted] and he understood that his oil leak repair was not related to his maintance situation. We always attempt to provide a "World Class" service for our customers;we provided a rental vehicle at no charge completed the maintance on the vehicle and the vehicle has been returned to the [redacted]

The bank fell through with the loan. Therefore the contract was voided. I ask for a refund of my down payment deducting the doc fee. The car was purchased on June 15th 2015. The amount put down was $2,000 cash. Once notified that the lender backed out I returned the car July 11th 2015. Desired SettlementI would just like a refund of my deposit minus the Doc Fee of $589.20.Business Response /[redacted]/Contact Name and Title: [redacted] EMContact Phone: XXX XXX XXXXContact Email: [redacted]@GREENVILLENISSAN.COMMs. [redacted] had provided information that to verify her income that the bank had upon further review and correspondence with the IRS determined was fraud. She did indeed return vehicle when asked, she had done business with another local bank and we believed they may assist her as they had in past. she gave us permission to pursue another approval, we did however she no longer responded to our phone calls or emails. When I saw this concern I was surpised because we had just spoke about helping her.... that being said as she requested we have mailed out her refund there is a copy in the attachment above