Greenville Surgical, PLLC

My husband has a payment plan with this office for a balance due after insurance. This business refuses to send a monthly invoice, stating that it costs too much to do that. I have been diligent paying the agreed upon amount for the last 6 months. I have attempted to speak with the billing person, [redacted], for the last 2 days. She has not returned my call and I have left multiple messages. I had this same problem last year, leaving a message that was never returned.I inquired with the receptionist on 3/2/2016 if she could print out a complete invoice of beginning balance and payments made and she referred my to [redacted].The billing practices of this office are less than desirable. I have called multiple times today since noon and continue to get a recorded message.Product_Or_Service: SurgeryAccount_Number: XXXXXDesired SettlementI would like for my request for a detailed invoice to be honored in a timely fashion, just as they expect their payment.Business Response Contact Name and Title: [redacted]/ ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@greenvillesurgical.com The service issue is unfounded and false. The complainant is not our patient nor do we have any documentation giving her permission to handle or discuss his account matters. The account was in default for over a year.Even in that case our office never turned the patient over to collections which we were will within our rights. We sent multiple statements and called the patient to try and work out a settlement or payment plan. In 9/2015 the patient wanted further services. We agreed to set up a payment plan with the patient for the outstanding balance. The patient was given a physical hard copy of the payment agreement which was for a set amount of $50. Our practice management system sends out normal statements on a monthly bases and payment plan on a bi-monthly basis. When a payment is received by mail a receipt is sent by mail. If the payment is made over the phone the payer is given the option of having a receipt mailed. The claimant which again is not the account holder did call and leave 2 messages on 3/2/2013 which is a full clinic day for the practice in which we provide hands on patient care. The call was returned to the claimant on the next business day. I informed the claimant if her husband had any questions or concerns once he received the requested documents he can contact me directly. I also gave her my secure email address as well. The detailed statement, the copy of the original payment plan, and a detailed list of each payment received by this office on the account was mailed to the account holder on 3/3/16 not the claimant. No further calls, concerns or correspondence has been received from the claimant or account holder. We are a very efficient but small medical practice. We respond to and document billing communications within 48 hrs. Consumer Response Ms. [redacted] has provided incorrect information. The account was NOT in default for a year. Payments were initially made until the office no longer sent invoices for a payment plan amount of $50/month. A span of 9 months went by with no payment on this account because no invoice was mailed! Payment has been current since September, 2015, when my husband requested further treatment and we were made aware of the balance. How can an office expect monthly payments when no invoice is sent? The account will be paid in full in August, 2016. It is untrue that multiple statements were sent and phone calls were made. This is my husband's account and communication was made with your office in 8/2014 with regard to ME speaking to your office on my husband's behalf.You state your office sends bi-monthly statements for payment plans and this simply is NOT true. We didn't receive a statement OR phone call for 9 months.You also state that 3/2/2016 was a full clinic day for your practice, when in fact your receptionist stated that it was your "late day" and she didn't know when your would be in. The call was NOT returned on the next business day. I called YOU back.You also stated that you respond to and document billing communications within 48 hours and this is not true either.It is my hope that you continue to offer payment plans to patients, but that you send monthly statements and respond to patient communication in a timely manner. It is impossible for one person to do all that is required in a small practice. Apparently, no one in the office can assist with billing questions but you.Final Business Response Our Office policy on this matter and any other matters related to such has not changed. As there is no formal question or request listed in the response further disputation is not warranted. Our practice does beyond due diligence to take care of our clients. If further documentation is needed by the Revdex.com in reference to this matter the practice can provide it.The client has the documentation requested.If there are any further reasonable questions or concerns please contact our office. Our office will expedite them accordingly.