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Greenville Utilities Commission

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Greenville Utilities Commission Reviews (7)

• Oct 13, 2020

Why does it take so long ?
Made a mistake and forgot to pay my bill. They cut my lights off around 8:15 am, I paid my bill at around 8:30 am and my lights were not back on until 2:52 pm. What the hell. I know it did not take that long. I really wish Greenville Utilities knew how to treat their customers. Maybe you need some competition. That was some straight BS.

• Nov 01, 2019

I am going to have a to say that I have never been in a state that already had a bad welfare system but their electricity company in Greenville, NC is by far the worstI left a message for payment extension week ago and the creditors called back after week and said noI was like just wow, I work for a family of and I work for [redacted] and it just makes me sick that anywhere you go is customer serviceYou do absolutely everything for the customerWhen I suggested to talk to a supervisor they have refused multiple times and even transfer on me and also even hang up

Under charged and then over charged with one days notice off cut off.
After setting up a new service at a hunting cabin that has used less than 13 kWh of energy in the past year, I received a bill that indicated I had over paid my bill by $100. I called the company on Aug 12th to verify this. I was told that I had been erroneously charged $100 to much and it was credited to my account by the company. this allowed my next 3 bills to remain unpaid due to having more paid than currently due. each bill reflected this for 3 months. on the august bill it indicated that I now owed 3+ months of bills, totaling almost $100. I Called the following work day after I received the bill and was informed that the $100 charge was found to not be erroneous and that I had till the close of business to pay or service would be disconnected. this was astounding seeing as how I had been assured that my bill was over paid just a month prior and had received three bills over the three months indicating just this. No resolution was met from the company, they told me to pay or loose power in 9 hours. this is disgusting business ethic.

Desired Outcome

I'm seeking for the $100 dollars I paid to be applied to the bill as it has been for the majority of my service history

Customer Response time Sep 04, 2018

the issue was resolved by the company by applying the $100 deposit to the account

I am going to have a to say that I have never been in a state that already had a bad welfare system but their electricity company in Greenville, NC is by far the worst. I left a message for payment extension 1 week ago and the creditors called back after 1 week and said no. I was like just wow, I work for a family of 6 and I work for [redacted] and it just makes me sick that anywhere you go is customer service. You do absolutely everything for the customer. When I suggested to talk to a supervisor they have refused multiple times and even transfer on me and also even hang up.

There is a cap of 500 dollars when trying to pay a bill. When paying anything over 500 it will tell you it cannot be processed when you use debit.When I tryed paying my bill online it would tell me that the payment could not be processed please try again later. I tryed for a week to get it payed thinking maybe it was just down for a few days. My electric then gets cut off one morning. I in return called greenville utilities to try and find out if I could pay the bill. I was sent to another company that was automated witch handles debit payments and once again it could not be processed. I had to call greenville utilities again and they sent me to a representative with the company that handles the debit cards. The representative told me that greenville utilities had a payment limit of 500 so I would have to split it up into two payments and that is why my payment did not go through. So my electric was turned off because I couldn't make the payment due to the cap. It would have been nice to know that all I had to do was make two payments but nowhere did it inform me that there was a cap. I thought that something was wrong with the payment system. I believe that there should be some kind of notification stating that only 500 dollars can be payed with that system or the cap needs to be raised. I tryed calling greenville utilities and talk to a supervisor witch took me over 30 mins to get connected with [redacted]. I told her what was going on and she acted as if she didnt care. I believe she thought I was trying to get my electric turned back on before 1pm witch they dont do but that was not the point in my call. All I wanted to do was say that the cap should probably be changed and that is why I was sent to [redacted] because they said she was the supervisor for billing. [redacted] was rude and wouldn't let me talk. I told her there was no need to be smart and she replied im not being smart is there anything else I can help you with. I told her not to worry about it I would file a complaint here.Desired SettlementTry and change the cap or have some type of notification stating that there is a cap. Improve on customer service and a way to file complaints other then talking to people that will be rude.Business Response Since 1996, Greenville Utilities has contracted with [redacted] to accept Credit and Debit card payments both online and by telephone. [redacted] provides this service and charges a fixed convenience fee of $3.95 per each $500 payment to customers who choose to pay using this method. The fee structure is designed to cover [redacted]'s costs regarding acceptance of card payments, which escalate based on the amount of the payment.We have reviewed [redacted]'s messaging regarding payments over $500. Based on the consumer's feedback, we have requested the current message of, You have reached the max allowable amount per transaction to be updated to, Payments greater than $500 require multiple entries. Please change each payment amount to $500 or less. For example, if your bill is $700, you can make one payment of $500 and a second payment of $200, for a total of $700. We have also listened to recordings of the conversations between the consumer and our service representatives. In reviewing these interactions, we did not find our representatives were unprofessional or discourteous. We do understand that these interactions sometimes are frustrating for consumers and also become difficult for staff when dealing with a sensitive or timely issue.Given the issues related to the consumer making payments online, we have agreed to credit back to their account fees totaling $55.00 pending and or charged as a result of recent account activity. We apologize for any confusion related to this process, and want to thank the consumer for bringing these issues to our attention.

I am going to have a to say that I have never been in a state that already had a bad welfare system but their electricity company in Greenville, NC is by far the worst. I left a message for payment extension 1 week ago and the creditors called back after 1 week and said no. I was like just wow, I work for a family of 6 and I work for [redacted] and it just makes me sick that anywhere you go is customer service. You do absolutely everything for the customer. When I suggested to talk to a supervisor they have refused multiple times and even transfer on me and also even hang up.","neg-1

Tennant moved out and you want me to pay his bill before service is activated.Tennant [redacted] moved out and before service can be reactivated you want me to pay for his bill? Mr [redacted] no longer lives at this address so you need to pursue him for payment of the bill. Your company is very rude to customers and I believe you behave this way because this is a service that is needed by everyone. There is no other way around it. How are you able to refuse someone service who does not owe you any money?? I do not owe you any money, Mr. [redacted] does. I am a college student at [redacted] and work part time. I work very hard in school and at work and make sure I stay on budget and get all of my bills paid but I am being penalized for Mr. [redacted] not paying his. I cannot afford to pay Mr. [redacted]s bill, my deposit, my activation fee etc. There is no way. I am pleading with you to allow me to activate the power at [redacted], Greenville so I have service. You need to go after Mr. [redacted] the same way you would go after anyone else if they do not pay their bill. I am sorry this situation has occurred but you are penalizing me for no reason. He is as fault not I. Desired SettlementThe only resolution I am asking for is that you treat me as a new customer and allow me to activate service. Business Response On June 28, 2016 utility services to [redacted]A were connected at 2:55 PM after verification of the complainant's lease agreement the same day as the Revdex.com complaint was filed. Our normal process requires a tenant to provide a lease agreement when application for utilities follows a service interruption at a location. Once the lease agreement was provided, the services were promptly connected.Our identity verification process ties this application for service to a [redacted], born in January of [redacted] residing in [redacted] North Carolina. However the complainant, [redacted], noted in his filing that he is an [redacted] Student with a contact telephone number of [redacted]. This is the same phone number provided on a closed account with an outstanding balance in the name of [redacted] III. This account located at [redacted] was closed in August of 2011. This same contact number was used multiple times during inquiries about the complainant's current address of [redacted] between October of 2015 and June of 2016 while the account was in the name of [redacted] who the complainant mentions in his filing. While it is clear the current account holder at [redacted] does not have an outstanding debt, it is unclear if the current account holder is actually the one who filed the complaint with the Revdex.com.

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Description: Electric Companies, Water Utility Companies, Natural Gas Companies, Sewer Companies

Address: PO Box 1847, Greenville, North Carolina, United States, 27835-1847

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