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Greenway Beauty Supply

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Greenway Beauty Supply Reviews (5)

Dear Sir or Madam, My name is SamI am the sale manager at Greenway Beauty SupplyI've received your letter according to complaint ID [redacted] After reviewing carefully the case, we would like to response to youFirst of all, we totally understand how frustrated the customer felt However, there are some misunderstandings that we would like to correct.Customer stated that "I can only get store credit or the same clipper that didn't work before"It surprised usAccording to our store policy, customer can bring items back to exchange for anything in store or receive store credit within days of receiptAlso, customer mentioned that "...there's no SIGNS that say NO REFUND..." in fact, we have a big sign of store policy hanging at the cashier area, and that sign has been there since the first day our store was openFInally, we would like to say thank you for your time, and we really believe feedback will help us to improve our businessIf you have any questions, please feel free to contact meThanks, Sam P [redacted] GreenWay Beauty Supply

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Let me clarify thr credit I was refering to was if you getthe same item (which in my case didnt work) OR pay more for a differentitem.I saw NO refund signs (there probaly up now)
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Let me clarify thr credit I was refering to was if you get
the same item (which in my case didnt work) OR pay more for a different
item.
I saw NO refund signs (there probaly up now)
Regards,
[redacted]

Dear Sir or Madam,My name is Sam. I am the sale manager at Greenway Beauty Supply. I've received your letter according to complaint ID [redacted]. After reviewing carefully the case, we would like to response to you.First of all, we totally understand how frustrated the customer felt. However, there...

are some misunderstandings that we would like to correct.Customer stated that "I can only get store credit or the same clipper that didn't work before". It surprised us. According to our store policy, customer can bring items back to exchange for anything in store or receive store credit within 14 days of receipt.Also, customer mentioned that "...there's no SIGNS that say NO REFUND..." in fact, we have a big sign of store policy hanging at the cashier area, and that sign has been there since the first day our store was open.FInally, we would like to say thank you for your time, and we really believe feedback will help us to improve our business.If you have any questions, please feel free to contact me.Thanks,Sam P[redacted]GreenWay Beauty Supply

Dear Sir or Madam,
My name is Sam. I am the sale manager at Greenway Beauty Supply. I've received your letter according to complaint ID [redacted]. After reviewing carefully the case, we would like to response to you.
First of all, we totally understand how frustrated the customer felt....

However, there are some misunderstandings that we would like to correct.Customer stated that "I can only get store credit or the same clipper that didn't work before". It surprised us. According to our store policy, customer can bring items back to exchange for anything in store or receive store credit within 14 days of receipt.
Also, customer mentioned that "...there's no SIGNS that say NO REFUND..." in fact, we have a big sign of store policy hanging at the cashier area, and that sign has been there since the first day our store was open.
FInally, we would like to say thank you for your time, and we really believe feedback will help us to improve our business.
If you have any questions, please feel free to contact me.
Thanks,
Sam P[redacted]
GreenWay Beauty Supply

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Address: 7569 Greenbelt Road, Greenbelt, Maryland, United States, 20770

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