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Greenway carting Reviews (2)

Stoped my service
We stopped our service with Greenway carting trash company because of their customer service and billing error. This is the email I wrote on 3/15/23 to their customer service department and never received a word back:

Greenway Carting- Over the last several days we have called and emailed and gave you plenty of opportunity to resolve this billing issue and make it right. No action was ever taken. We have asked to speak with a manager and/or owner and were never contacted. The lack of customer service is disappointing.

Charging the previous owners and the new owners for the same 30 days of service twice then being alerted about it and choosing to do nothing about it is unethical. This could have been resolved in a number of ways when the service started or now at the time of our complaint. Everything we suggested was dismissed.

Please stop our trash service at the end of this bill cycle. We are not renewing your service. We are no longer interested in using and supporting a company who takes advantage of sellers and buyers by not refunding or issuing credit and rather double billing to make the company more profit.

Please note, the previous seller who was never refunded for service he didn’t use will be made aware of your choice and practice. I’m sure they too will find it very disappointing. We feel that utilizing social media and leaving reviews about your customer service and unethical way to profit will do justice and hopefully help others make decisions when choosing a company to work with.

Again, resolving this issue should have been a quick, easy fix and unfortunately it wasn’t. Word of mouth especially in social media days spreads fast. We hope in the future you will decide to make it right for the next clients who catch this poor attempt at double charge.

Was with Greenway Carting for roughly 6 months. Not too bad at first. Carts a little smaller than most, if you want your trash picked up you best put it out the night before don't forget or you will be stuck with it for another week. Ok so why did I leave them and why am I writing this. If you need any large items gone ie couches, bbqs, appliances they will not take. Other companies like God Bless the USA will. So I call to cancel service with Greenway Cartimg here's the kicker they come to pick up the trash bin and pull a bunch of trash out of the bin and throw it on the ground not one peice bags plural. Bags ended up ripped open and guess who had to pick it all up off the street and the lawn yep yours truly. Don't write reviews ever but thought this was a little over the top and figured I would save people the trouble of even trying them. Go elsewhere

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