Vehicle has been at this location for weeks, and in order for me to get any info or update on my vehicle I have to constantly call and leave vm My Vehicle was towed to this location on 2/I have a Champage color Chrysler yr under lifetime warrantyI was not contacted or notified who would be assigned to my car , I waited a few days assuming since I wasn't contacted that they were getting a overview and would contact me with information to further assist with servicing my carOn 2/23/I contacted the location and was asked who my service rep was which I was never advised, And was later transferred to a rep by the name of Travis, whom stated he tried calling , I never received a call and was never left a vm with the service rep stating who he was and or what the call was forChrysler road side service sent my info over which I provided my best contact and emailHowever when I spoke to Travis he stated there would be a diagnostic done on the car to identify the iss
Poor customer service and lied about our agreed upon sale price Keep a keen eye on the paperwork or you could easily walk away paying more they you agreed toThey've yet to deliver in a timely manner on other promises they made "Zero stars should be an optionBeware! On Sunday we visited this dealership, test drove a couple cars and ended up buying a used oneEverything started out fine and we were able to quickly negotiate the price we wanted to pay but still had to wait hours to have everything processedWe found it very frustrating that they only wanted to discuss the monthly payments and not the full price even though we didn't have a firm interest rate since the banks weren't openWhile signing the documents I noticed an error in the total "out the door" price we'd agreed onIt was a difference of $1k in their favorWhen I questioned it we were told that it was right and we just didn't understand what we'd agreed to which was a complete lieI'm convinced they tried to
leased car with 10,000$downsigned contract 11/now want they want to change the contract to more a month$ and increase the gross cap cost on 11/my son and I after numerous hours of number crushing @ greenway dodge signed a lease for a dodge chargeri was called about a week agoi was told there was a refund due to us putting too much down payment, that I and my son needed to resign a contractupon my arrival last night I spoke to one of the finance agentsi was told I was to be cut a 300$ checkOur payments would go up from to a monththe 300$ would not cover the increase of the monthly payments which I was told it wouldin addition this new contract also had an increase in the gross capital cost from 37,to 39,and no change to the downpayment of 10,000$I did not sign the new contract
They won't honor covering half of deductible since I have to take car to other location for diagnostic and repair The worst place to buy a car from, if it's not one of the cars they have listed on their ad, don't buy from themI bought my Santa Fe from them last year and now that I have an issue with it, (which it may be the starter or gear shift)they don't have the diagnostic machine to check my carI drove mins and paid six tolls roundtripI explained to the person on the phone what the issue may be and they couldn't tell me they don't have machine to check issue? I make appt and they don't even have my nameI went back home and spoke to warranty and they told me since they can't diagnose my car and I have to take car to other dealership they should honor half of deductible, but they won't and I pretty much got the run around from the services department (manager,supervisor?) His thing they can put the starter, but if it's not that? Then don't sell cars that you don't have
I leased a Dodge Ram bighorn and the dealer agreed to put a bed liner on the truck which they never didTherefore I returned the vehicle On June 23,I was at the dodge Chrysler Jeep dealer looking at the new modelsI was approached by one of the salesman whom talked me into trading in the ram that I had for a newer modelSomI ended up leasing one of the new models as part of the agreement on this deal the dealer was going to install a bed liner to the pick up truck but I had to wait two weeks because they didn't have it in stock.once the two weeks are up I go to the dealer they make me wait hours just to tell me that they still didn't have the bed linerAnd that I had to come back in two more weeksOnce again when those two weeks are up I called the dealer and was told that they didn't have the bed liner yetAt this point I'm already upset because they are not keeping their end of the dealA month past I make my first payment on the lease and still no bed liner
My car was brought in for a recall and the dealership did services they should not have done and it caused damages to my car I received in the mail a letter pertaining to a recall on my Dodge Journey for a plastic beauty cover in which covers the engine and was ask to bring it to a Chrysler locationI brought it to Greenway on 2/2/and without permission they did a diagnostic test, a wheel alignment, and tire pressure they claimed I needed two filters and my computer to be updatedWhen they did the diagnostic it completely did something to my car in which did not run the same little by little my computer in the car went crazyWhen my husband took the car back on 2/4/explaining to them that the car turned off on him and how the computer is giving out the first thing they ask is if he has money (or) would like to open a credit card with themThey refused to fix the problem and first blamed it was my alternator then said maybe it's your battery and because he was upset
Bought a car from Greenway Dodge Chrysler Jeep in orlando Fl June They did not have the second key that goes with it said they would mail it Bought a car from Greenway Dodge Chrysler Jeep Orlando Fl June 3, John A [redacted] said they would mail the extra key to me since I live so far away because they did not have itIt is almost october NO KEY! Called there office many times no return calls Finally had no choice but to call corporateTalked to Amber September 22nd she said she would copy us on an email and send to John A [redacted] and Steven P [redacted] NEVER got confirmation Called back talked to Tracy she said we could go to another dealer ship get our key and gave us a link to send bill LINK DOES NOT WORK! Called Back got Jerome he said computer not working what a joke Now talking to Wendy This is ridiculous
I purchased the car and there was an issue with the a/cthey said they fixed it and then I found out they did not fix it right in august of I purchased a chrysler and took the car for the test drive and we found out that there is a problem with the locks and the a/c so they told me to bring it back and they gave me a rentalthey kept the car for almost weeks and then I was able to go get the careverything seemed to be fine so I was happybeginning of I started noticing a noise from the a/c so I told them about it and took it in for an estimate on one thing and asked colleen to look at the a/c while it was therewhen I picked the car up she said she did not hear anything so I took the car and had another shop look at it and they said the compressor was badthey would have to do the entire system if it was to be done rightthey told me that the compressor was either defective or they did not flush the system out and put a new dryer on the systemi work for
We continue to get "Open Safety Recall" notices for a recall issueEvery time we call to schedule an appointment we are told parts are not available My wife and I purchased a Jeep Cherokee from Greenway on 03/09/Over approximately the last year we have received numerous Mail communications for an "Urgent Safety Recall" on our vehicle regarding "Recall:STransaxle Range Sensor Wire Harness"Each time we have received this notification, we have called to schedule the Service Appointment but have been told, each time, the parts are not available to do the workI was just on the website looking for contact info to complain about this and an "Angela A." Customer Service Rep automatically appeared on my screen asking if she could helpI asked he for the General Managers name and her typed repose was "I don't see that information on file" and immediately hung up on our communicationVery unprofessional to say the leastAs this issue was first brought to our attention, I believe
I purchased a Nissan Frontier that had dry rotted tires, this caused a car accident that could have cost me and my fiancé our lives Their POOR INSPECTION almost cost me my LIFE! My fiancé and I purchased a truck from greenway just over a month agoBeing that it was a $25k vehicle from a "reputable dealer" and was only a years old, we did not expect to have any issues After purchasing the vehicle they informed us they still needed to preform a proper inspection which we would have to set up an appointment forWe brought the truck back a week later to have it done and got an all clear We then had to return additinal times to pick up temp tags and then they had to mail me a dealer tag due to the fact that they still had not received my new tag! Now, while this was all huge headache, I could not have even imagined what was yet to come From the day I purchased the truck the tires would not hold air for more then a few daysWhile driving 70mph down the tu
The primary reason for visiting the dealership was to address and fix issue with my steering I left with my vehicle being in worst condition I called the Jeep dealership on Thursday November 15th with primary complaints about steering issues, possible car alignment issue and tires and made an appointment for 9AM the next dayCasey P [redacted] which was the service adviser greeted me to go over the primary concern that I had already addressed with the phone receptionist who took the appointment, he advised it would be more than a few ours for his tech to look over my vehicle and I would need to leave it there for diagnosis to be done and they would call me with an estimateHe called me the next day with a thousand dollar laundry list of things which I declined saying I wouldn't spend that much money on my jeep since that could be the price of a newer one.He then said he will speak with his manager and said he will see what he could do I advised him my primary concern was issue with st
I was in the market to purchase a Jeep and was lured by the $Match Your Tax Refund sale (attached)$was not offered I was in the market to purchase a Jeep and I was lured by the "match your tax refund" offer by Greenway Dodge, up to $(attached) I picked several Jeep Wranglers I liked on-line, chatted with a sales person on-line and even called the dealership to CONFIRM that the Jeep Wrangler deal was correct and I would receive up to $off the MSRP I drove minutes to get to Greenway Dodge with all required paperwork to purchase a Jeep I was sadly disappointed; after about an hour at the dealership I was told that I would only get, the most, a $discount and that the model I wanted is not included in the sale What a scam, I would have never drove all the way if I knew how misleading they were The sales manager even spoke down to me and asked "do you think this stuff is free"? What kind of customer service is that??? Thank you!!
I traded in my Honda Van for a Ford FusionThe tag was kept by the dealershipNow someone is using my OLD TAG to violate the law I traded my Honda van in for White Ford FusionWhen I made the deal April the sales rep told me they would give me another tag in the finance officeHe helped me put the temp tag on th Fusion and he kept my old hard plate on the van to take to auctionA few weeks later I started receiving toll violationsGreenway has been paying the toll violations but have put absolutley NO EFFORT into fixing this situationThey point the finger to everyone elseI have three small children 7yo, 8yo, and 10yoWhat if whoever stole my tag at this dealership commits murder or robs a bank or something? The police will bust in my door and point guns at my three small children and myself for something I have absolutely NOTHING to do withI sleep on the oposite side of the houseWHat if I cannot get to my screaming children? NO ONE will help m
I am dissatisfied with the sales practices used by the dealer sales/finance dept they are not patient or honest on aug24, my husband went to the dealer with a letter we received that they could assist us with refinancing our current vehicle for a lower payment they talked him into doing a better deal for him taking our dodge avenger and trading it in for a new vehicle they said he could get lower car payments in the new vehiclei was at work during this timethe sale person/finance alex said that if I had better credit we should put the vehicle under my name though I was not therethey did alot of paperwork and ran my credit and obtained a loan under my name they did all the paperwork, registered the vehicle, all the transfers and tag and let my husband drive the vehicle off the lot and home while it was going under my name and I was not present or even sure I would like the vehicle they had my husband sign and initial all the paperwork not even taking t
Damage to a lease turn in vehicle and financing concern I turned in a leased Dodge Charger to this dealership and received paperwork from them that there was no excess wear and tear (damage) to the carOver a month later I received notice from the financing company stating the car had not be turned inAfter communicating with the dealership they indicated that the car had just recently been sent back to the financing company (Chrysler Financial)for turn inI then received a statement from Chrysler Financial stating that I owed an excess of $for excess wear and tear (damaged) to the front bumper, dent in the door and a lease turn in feeI contacted Chrysler Financial about this as I was under the understanding this fee was waived if you lease another dodge vehicle, which I didThey informed me that this is only true if your new lease is completed through Chrysler FinancialThis was not explained to me at the time of leasing the vehicle and I was not given an option
DOWNRIGHT WRONG AND UNFAIR I bought a Dodge Journey and was told I had a two year warranty on parts and maintenance, I bought the suv in October I've had it now for almost six months thy said it was a certified vehicle it does have a certification sticker on the windshield, my radiator started leaking I took it in for service they told me I need a new radiator and a flush and it's not covered by the warrant it would cost me $1,to fix it and thy showed my a list of things that's wrong with the car, I have several oil leaks not covered, I need thermostats they are covered plus a engine mount that is covered to, but with a $ deductible out of pocket, and I need sway bar links $ not covered plus I need a valve cover Gasket not covered plus a Timing cover Gasket also not covered, Total bill would be $3,out of pocket that is so wrong and unfair
Vehicle has been at this location for weeks, and in order for me to get any info or update on my vehicle I have to constantly call and leave vm My Vehicle was towed to this location on 2/I have a Champage color Chrysler yr under lifetime warrantyI was not contacted or notified who would be assigned to my car , I waited a few days assuming since I wasn't contacted that they were getting a overview and would contact me with information to further assist with servicing my carOn 2/23/I contacted the location and was asked who my service rep was which I was never advised, And was later transferred to a rep by the name of Travis, whom stated he tried calling , I never received a call and was never left a vm with the service rep stating who he was and or what the call was forChrysler road side service sent my info over which I provided my best contact and emailHowever when I spoke to Travis he stated there would be a diagnostic done on the car to identify the iss
Poor customer service and lied about our agreed upon sale price Keep a keen eye on the paperwork or you could easily walk away paying more they you agreed toThey've yet to deliver in a timely manner on other promises they made "Zero stars should be an optionBeware! On Sunday we visited this dealership, test drove a couple cars and ended up buying a used oneEverything started out fine and we were able to quickly negotiate the price we wanted to pay but still had to wait hours to have everything processedWe found it very frustrating that they only wanted to discuss the monthly payments and not the full price even though we didn't have a firm interest rate since the banks weren't openWhile signing the documents I noticed an error in the total "out the door" price we'd agreed onIt was a difference of $1k in their favorWhen I questioned it we were told that it was right and we just didn't understand what we'd agreed to which was a complete lieI'm convinced they tried to
leased car with 10,000$downsigned contract 11/now want they want to change the contract to more a month$ and increase the gross cap cost on 11/my son and I after numerous hours of number crushing @ greenway dodge signed a lease for a dodge chargeri was called about a week agoi was told there was a refund due to us putting too much down payment, that I and my son needed to resign a contractupon my arrival last night I spoke to one of the finance agentsi was told I was to be cut a 300$ checkOur payments would go up from to a monththe 300$ would not cover the increase of the monthly payments which I was told it wouldin addition this new contract also had an increase in the gross capital cost from 37,to 39,and no change to the downpayment of 10,000$I did not sign the new contract
They won't honor covering half of deductible since I have to take car to other location for diagnostic and repair The worst place to buy a car from, if it's not one of the cars they have listed on their ad, don't buy from themI bought my Santa Fe from them last year and now that I have an issue with it, (which it may be the starter or gear shift)they don't have the diagnostic machine to check my carI drove mins and paid six tolls roundtripI explained to the person on the phone what the issue may be and they couldn't tell me they don't have machine to check issue? I make appt and they don't even have my nameI went back home and spoke to warranty and they told me since they can't diagnose my car and I have to take car to other dealership they should honor half of deductible, but they won't and I pretty much got the run around from the services department (manager,supervisor?) His thing they can put the starter, but if it's not that? Then don't sell cars that you don't have
I leased a Dodge Ram bighorn and the dealer agreed to put a bed liner on the truck which they never didTherefore I returned the vehicle On June 23,I was at the dodge Chrysler Jeep dealer looking at the new modelsI was approached by one of the salesman whom talked me into trading in the ram that I had for a newer modelSomI ended up leasing one of the new models as part of the agreement on this deal the dealer was going to install a bed liner to the pick up truck but I had to wait two weeks because they didn't have it in stock.once the two weeks are up I go to the dealer they make me wait hours just to tell me that they still didn't have the bed linerAnd that I had to come back in two more weeksOnce again when those two weeks are up I called the dealer and was told that they didn't have the bed liner yetAt this point I'm already upset because they are not keeping their end of the dealA month past I make my first payment on the lease and still no bed liner
Was promised equipment that never came Vehicle was missing some major equipment, this was brought up during sale and was promised new equipment
My car was brought in for a recall and the dealership did services they should not have done and it caused damages to my car I received in the mail a letter pertaining to a recall on my Dodge Journey for a plastic beauty cover in which covers the engine and was ask to bring it to a Chrysler locationI brought it to Greenway on 2/2/and without permission they did a diagnostic test, a wheel alignment, and tire pressure they claimed I needed two filters and my computer to be updatedWhen they did the diagnostic it completely did something to my car in which did not run the same little by little my computer in the car went crazyWhen my husband took the car back on 2/4/explaining to them that the car turned off on him and how the computer is giving out the first thing they ask is if he has money (or) would like to open a credit card with themThey refused to fix the problem and first blamed it was my alternator then said maybe it's your battery and because he was upset
Bought a car from Greenway Dodge Chrysler Jeep in orlando Fl June They did not have the second key that goes with it said they would mail it Bought a car from Greenway Dodge Chrysler Jeep Orlando Fl June 3, John A [redacted] said they would mail the extra key to me since I live so far away because they did not have itIt is almost october NO KEY! Called there office many times no return calls Finally had no choice but to call corporateTalked to Amber September 22nd she said she would copy us on an email and send to John A [redacted] and Steven P [redacted] NEVER got confirmation Called back talked to Tracy she said we could go to another dealer ship get our key and gave us a link to send bill LINK DOES NOT WORK! Called Back got Jerome he said computer not working what a joke Now talking to Wendy This is ridiculous
I purchased the car and there was an issue with the a/cthey said they fixed it and then I found out they did not fix it right in august of I purchased a chrysler and took the car for the test drive and we found out that there is a problem with the locks and the a/c so they told me to bring it back and they gave me a rentalthey kept the car for almost weeks and then I was able to go get the careverything seemed to be fine so I was happybeginning of I started noticing a noise from the a/c so I told them about it and took it in for an estimate on one thing and asked colleen to look at the a/c while it was therewhen I picked the car up she said she did not hear anything so I took the car and had another shop look at it and they said the compressor was badthey would have to do the entire system if it was to be done rightthey told me that the compressor was either defective or they did not flush the system out and put a new dryer on the systemi work for
We continue to get "Open Safety Recall" notices for a recall issueEvery time we call to schedule an appointment we are told parts are not available My wife and I purchased a Jeep Cherokee from Greenway on 03/09/Over approximately the last year we have received numerous Mail communications for an "Urgent Safety Recall" on our vehicle regarding "Recall:STransaxle Range Sensor Wire Harness"Each time we have received this notification, we have called to schedule the Service Appointment but have been told, each time, the parts are not available to do the workI was just on the website looking for contact info to complain about this and an "Angela A." Customer Service Rep automatically appeared on my screen asking if she could helpI asked he for the General Managers name and her typed repose was "I don't see that information on file" and immediately hung up on our communicationVery unprofessional to say the leastAs this issue was first brought to our attention, I believe
I purchased a Nissan Frontier that had dry rotted tires, this caused a car accident that could have cost me and my fiancé our lives Their POOR INSPECTION almost cost me my LIFE! My fiancé and I purchased a truck from greenway just over a month agoBeing that it was a $25k vehicle from a "reputable dealer" and was only a years old, we did not expect to have any issues After purchasing the vehicle they informed us they still needed to preform a proper inspection which we would have to set up an appointment forWe brought the truck back a week later to have it done and got an all clear We then had to return additinal times to pick up temp tags and then they had to mail me a dealer tag due to the fact that they still had not received my new tag! Now, while this was all huge headache, I could not have even imagined what was yet to come From the day I purchased the truck the tires would not hold air for more then a few daysWhile driving 70mph down the tu
The primary reason for visiting the dealership was to address and fix issue with my steering I left with my vehicle being in worst condition I called the Jeep dealership on Thursday November 15th with primary complaints about steering issues, possible car alignment issue and tires and made an appointment for 9AM the next dayCasey P [redacted] which was the service adviser greeted me to go over the primary concern that I had already addressed with the phone receptionist who took the appointment, he advised it would be more than a few ours for his tech to look over my vehicle and I would need to leave it there for diagnosis to be done and they would call me with an estimateHe called me the next day with a thousand dollar laundry list of things which I declined saying I wouldn't spend that much money on my jeep since that could be the price of a newer one.He then said he will speak with his manager and said he will see what he could do I advised him my primary concern was issue with st
I was in the market to purchase a Jeep and was lured by the $Match Your Tax Refund sale (attached)$was not offered I was in the market to purchase a Jeep and I was lured by the "match your tax refund" offer by Greenway Dodge, up to $(attached) I picked several Jeep Wranglers I liked on-line, chatted with a sales person on-line and even called the dealership to CONFIRM that the Jeep Wrangler deal was correct and I would receive up to $off the MSRP I drove minutes to get to Greenway Dodge with all required paperwork to purchase a Jeep I was sadly disappointed; after about an hour at the dealership I was told that I would only get, the most, a $discount and that the model I wanted is not included in the sale What a scam, I would have never drove all the way if I knew how misleading they were The sales manager even spoke down to me and asked "do you think this stuff is free"? What kind of customer service is that??? Thank you!!
I traded in my Honda Van for a Ford FusionThe tag was kept by the dealershipNow someone is using my OLD TAG to violate the law I traded my Honda van in for White Ford FusionWhen I made the deal April the sales rep told me they would give me another tag in the finance officeHe helped me put the temp tag on th Fusion and he kept my old hard plate on the van to take to auctionA few weeks later I started receiving toll violationsGreenway has been paying the toll violations but have put absolutley NO EFFORT into fixing this situationThey point the finger to everyone elseI have three small children 7yo, 8yo, and 10yoWhat if whoever stole my tag at this dealership commits murder or robs a bank or something? The police will bust in my door and point guns at my three small children and myself for something I have absolutely NOTHING to do withI sleep on the oposite side of the houseWHat if I cannot get to my screaming children? NO ONE will help m
I am dissatisfied with the sales practices used by the dealer sales/finance dept they are not patient or honest on aug24, my husband went to the dealer with a letter we received that they could assist us with refinancing our current vehicle for a lower payment they talked him into doing a better deal for him taking our dodge avenger and trading it in for a new vehicle they said he could get lower car payments in the new vehiclei was at work during this timethe sale person/finance alex said that if I had better credit we should put the vehicle under my name though I was not therethey did alot of paperwork and ran my credit and obtained a loan under my name they did all the paperwork, registered the vehicle, all the transfers and tag and let my husband drive the vehicle off the lot and home while it was going under my name and I was not present or even sure I would like the vehicle they had my husband sign and initial all the paperwork not even taking t
Damage to a lease turn in vehicle and financing concern I turned in a leased Dodge Charger to this dealership and received paperwork from them that there was no excess wear and tear (damage) to the carOver a month later I received notice from the financing company stating the car had not be turned inAfter communicating with the dealership they indicated that the car had just recently been sent back to the financing company (Chrysler Financial)for turn inI then received a statement from Chrysler Financial stating that I owed an excess of $for excess wear and tear (damaged) to the front bumper, dent in the door and a lease turn in feeI contacted Chrysler Financial about this as I was under the understanding this fee was waived if you lease another dodge vehicle, which I didThey informed me that this is only true if your new lease is completed through Chrysler FinancialThis was not explained to me at the time of leasing the vehicle and I was not given an option
DOWNRIGHT WRONG AND UNFAIR I bought a Dodge Journey and was told I had a two year warranty on parts and maintenance, I bought the suv in October I've had it now for almost six months thy said it was a certified vehicle it does have a certification sticker on the windshield, my radiator started leaking I took it in for service they told me I need a new radiator and a flush and it's not covered by the warrant it would cost me $1,to fix it and thy showed my a list of things that's wrong with the car, I have several oil leaks not covered, I need thermostats they are covered plus a engine mount that is covered to, but with a $ deductible out of pocket, and I need sway bar links $ not covered plus I need a valve cover Gasket not covered plus a Timing cover Gasket also not covered, Total bill would be $3,out of pocket that is so wrong and unfair