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Greenway Energy Management Services, Inc.

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Reviews Greenway Energy Management Services, Inc.

Greenway Energy Management Services, Inc. Reviews (1)

Review: We hired Greenway Energy Management Services, Inc. as part of a remodeling job that we were doing. After meeting with the owner, Chris Allen, and explaining what we were looking for he provided a quote and we hired him to complete the job for us. On 12/5/15, after the install was complete we voiced our concern to him about how loud the outside unit sounded from inside the house. The previous unit that we had could not be heard from within the house when it was running. This unit was extremely loud. He advised he would contact the manufacturer to see why it was so loud. A few days went by with no response so I reached out to him, on 12/9/15, to see what he found out. Still no response so on 12/11/15 I reached back out again for an update at which time a received a text back from Chris that stated that he had spoken with [redacted] and they said the fan blades were either unbalanced or not installed on the shaft correctly. He said he would call me that weekend to discuss it in more detail. The weekend came and went without any follow up so again on 12/21/15 I attempted to contact Chris again to find out what was happening and to see when he would be back out to fix the unit. Again, no response! On 12/28/15 I called and left him a voicemail asking for a callback with an update. I followed that up with another call 12/30/15 advising him that I was still waiting for follow up and had attempted to reach him multiple times and needed to know what was happening. I have sent text and left voicemails with no response. On 1/5/16 I reached back out to him again to get an update since we had not heard back from him. I left him another messages letting him know how unhappy I was that he was not following up with me and that I needed to know when he was coming back to fix the fan blades that it had been a month since the until was installed. On 1/819/16 he finally called me back to say that he had been out of town and had not had the chance to follow up with me and that he ordered a new fan which had been in for about a week so he would go pick it up and would be by the following week sometime to install it. He did not end up coming out to replace the fan until 1/19/16. At that time I was not at home but told him that I would check on things when I returned home and would let him know if this resolved the issue. On 1/28/16, I reached out again in an effort to make contact to let Chris know that replacing the fan did not resolve the issue. It was still extremely loud and that we needed to have him come back out. At that time I also asked if it was possible that he have a representative from the manufacturer to come out with him. Again, I received no response. On 2/2/16 I reached out again indicating my frustration that he had not followed up with me and that I felt I had been more than patient in waiting on a response. I asked that he please follow up to let me know what was going on. After another week of no follow up I reached out directly to the manufacturer to see if they could assist me since the unit is still under warranty. After a few emails back and forth they advised me that their local contact had been in touch with Chris and advised him of a couple of different things that could be creating the issue and that I would need to work with him directly to have the issue resolved. After getting this information I reached back out to Chris again on 3/14/16 and advised him that I had been in touch with the manufacturer and that they advised they had spoken with him and that he should be contacting me. I again asked for a call back and as of today I still have not received anything follow up at all.Desired Settlement: For the company to come back out to my home to adjust the blower as well as to address the issue with how loud the outside unit is. Then to take new_ temperature readings to ensure that the unit is working correctly.

Business

Response:

[redacted]'s recommendation is to replace the liquid line. The cost to you would be $400, if this does not correct the problem I will not charge you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if it resolves the issues. As I indicated in my complaint, I would like them to also adjust the blower speed which we were told may need to be adjusted as well as taking new temperature readings before leaving to ensure that the unit is cooling/heating correctly. This needs to be done in addition to replacing the liquid line as suggested in their response. If this is done and the issue is resolved then I am willing to pay the additional $400.00 fee. I would like to be given a couple of dates that the work could be performed as I want to be present at that time. I don't think it would be unreasonable that this should be done no later than 6/10/16 as I have been trying to get this issue resolved for the past six months. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: AIR CONDITIONING CONTRACTORS & SYSTEMS, DUCT CLEANING, HEATING CONTRACTORS, HEATING & AIR CONDITIONING

Address: 1149 Niblick Drive, Salem, Virginia, United States, 24153

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www.greenwayenergyservices.com

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