Greenwich Court Apartments

It has always been the policy of this office to maintain open lines ofcommunication with all of the tenants in the buildingManagement regularlysends out notices to tenants regarding maintenance work, cleaning, and generalbuilding policiesOn May 1st of this year, tenants were e-mailed a detailed “Guideto Security Deposit Refunds” pamphlet which outlined the costs associated withcleaning the apartment at move-out time, carpet cleaning costs, miscellaneousfurniture removal fees and the likeTo avoid any confusion, the light, medium,and heavy cleaning levels are clearly described and the cost of the cleaning is alsooutlined for the tenants to reviewThe pamphlet also provides some generalcleaning guidelines that the tenants can follow when preparing the unit for moveout.All apartments also received a hand-delivered paper copy of the pamphletin May (months ahead of the August move-out date), in order to give them ampleopportunity to review the fees and ask any questions about themAdditionalcopies are always available in the officeThe cleaning of the units is performed byan independent contractor and his crew and the charges are billed to tenantsaccordingly.Greenwich Court management encourages and accommodates anytenant’s request to have a pre-move-out inspection of the apartment completed,in order to know exactly what level of cleaning (if any) will be applied to thesecurity depositThere were apartments that requested and received aninspection prior to move-out this yearUnfortunately, the tenants of theapartment in question never requested an inspection prior to or on move-outdayIn addition, they never asked questions regarding the fees outlined in thepamphletHad they requested an inspection, there is a good chance that therewould have been no disagreement surrounding the fees assessed as the problemareas would have been indicated to and cleaned by the tenantsThis would havepotentially avoided the professional cleaning charges altogether.Lyndsey S*Residential Leasing ManagerGreenwich Court Apartments

Greenwich Court Apartments (GCA) explains the contractual details but does not address my question regarding the excessive fee of $for a medium cleaningThe determination of medium cleaning is a judgement call by GCA and a representative from the cleaning companyIn all my correspondence with GCA, the name of the cleaning company has yet to be namedIf I need to deal with the cleaning company about the $250fee for a medium cleaning, what is the name of that company? At this point, I feel like GCA is giving a runaround by not naming the cleaning company Regards, [redacted]

Greenwich Court Apartments (GCA) explains the contractual details but does not address my question regarding the excessive fee of $250 for a medium cleaning. The determination of medium cleaning is a judgement call by GCA and a representative from the cleaning company. In all my correspondence with GCA, the name of the cleaning company has yet to be named. If I need to deal with the cleaning company about the $250fee for a medium cleaning, what is the name of that company? At this point, I feel like GCA is giving a runaround by not naming the cleaning company.
Regards,
[redacted]

It has always been the policy of this office to maintain open lines ofcommunication with all of the tenants in the building. Management regularlysends out notices to tenants regarding maintenance work, cleaning, and generalbuilding policies. On May 1st of this year, tenants were e-mailed...

a detailed “Guideto Security Deposit Refunds” pamphlet which outlined the costs associated withcleaning the apartment at move-out time, carpet cleaning costs, miscellaneousfurniture removal fees and the like. To avoid any confusion, the light, medium,and heavy cleaning levels are clearly described and the cost of the cleaning is alsooutlined for the tenants to review. The pamphlet also provides some generalcleaning guidelines that the tenants can follow when preparing the unit for moveout.All apartments also received a hand-delivered paper copy of the pamphletin May (months ahead of the August move-out date), in order to give them ampleopportunity to review the fees and ask any questions about them. Additionalcopies are always available in the office. The cleaning of the units is performed byan independent contractor and his crew and the charges are billed to tenantsaccordingly.Greenwich Court management encourages and accommodates anytenant’s request to have a pre-move-out inspection of the apartment completed,in order to know exactly what level of cleaning (if any) will be applied to thesecurity deposit. There were apartments that requested and received aninspection prior to move-out this year. Unfortunately, the tenants of theapartment in question never requested an inspection prior to or on move-outday. In addition, they never asked questions regarding the fees outlined in thepamphlet. Had they requested an inspection, there is a good chance that therewould have been no disagreement surrounding the fees assessed as the problemareas would have been indicated to and cleaned by the tenants. This would havepotentially avoided the professional cleaning charges altogether.Lyndsey S[redacted]Residential Leasing ManagerGreenwich Court Apartments

It has always been the policy of this office to maintain open lines ofcommunication with all of the tenants in the building. Management regularlysends out notices to tenants regarding maintenance work, cleaning, and generalbuilding policies. On May 1st of this year, tenants were e-mailed a detailed...

“Guideto Security Deposit Refunds” pamphlet which outlined the costs associated withcleaning the apartment at move-out time, carpet cleaning costs, miscellaneousfurniture removal fees and the like. To avoid any confusion, the light, medium,and heavy cleaning levels are clearly described and the cost of the cleaning is alsooutlined for the tenants to review. The pamphlet also provides some generalcleaning guidelines that the tenants can follow when preparing the unit for moveout.All apartments also received a hand-delivered paper copy of the pamphletin May (months ahead of the August move-out date), in order to give them ampleopportunity to review the fees and ask any questions about them. Additionalcopies are always available in the office. The cleaning of the units is performed byan independent contractor and his crew and the charges are billed to tenantsaccordingly.Greenwich Court management encourages and accommodates anytenant’s request to have a pre-move-out inspection of the apartment completed,in order to know exactly what level of cleaning (if any) will be applied to thesecurity deposit. There were apartments that requested and received aninspection prior to move-out this year. Unfortunately, the tenants of theapartment in question never requested an inspection prior to or on move-outday. In addition, they never asked questions regarding the fees outlined in thepamphlet. Had they requested an inspection, there is a good chance that therewould have been no disagreement surrounding the fees assessed as the problemareas would have been indicated to and cleaned by the tenants. This would havepotentially avoided the professional cleaning charges altogether.Lyndsey S[redacted]Residential Leasing ManagerGreenwich Court Apartments

Review: The cost for 'Medium Cleaning' of an apartment is $250. Medium cleaning is described as: "general wipe-down of the entire apartment and bathroom, including floors, baseboards, light scouring of all sinks, fridge (inside and out), toilet." This is a 1200 sq ft living space and was cleaned and left in the condition it was found at the beginning of the lease. It takes about 90 minutes to do a medium cleaning by non-skilled workers. The $250 fee is excessive for the amount of time it takes to do the tasks described for a medium cleaning. The term "medium cleaning" is a term based on an arbitrary assessment by Greenwich Courts staff and the cleaning company. This allows Greenwich Court the flexibility to keep a percentage of the security deposit from the tenants. Greenwich Court staff should permit the tenant(s) to attend the end-of-lease inspection in the event there is a disagreement on the level of cleaning needed.Desired Settlement: A check written to each tenant (6) in the amount of $37.50.

Business

Response:

It has always been the policy of this office to maintain open lines ofcommunication with all of the tenants in the building. Management regularlysends out notices to tenants regarding maintenance work, cleaning, and generalbuilding policies. On May 1st of this year, tenants were e-mailed a detailed “Guideto Security Deposit Refunds” pamphlet which outlined the costs associated withcleaning the apartment at move-out time, carpet cleaning costs, miscellaneousfurniture removal fees and the like. To avoid any confusion, the light, medium,and heavy cleaning levels are clearly described and the cost of the cleaning is alsooutlined for the tenants to review. The pamphlet also provides some generalcleaning guidelines that the tenants can follow when preparing the unit for moveout.All apartments also received a hand-delivered paper copy of the pamphletin May (months ahead of the August move-out date), in order to give them ampleopportunity to review the fees and ask any questions about them. Additionalcopies are always available in the office. The cleaning of the units is performed byan independent contractor and his crew and the charges are billed to tenantsaccordingly.Greenwich Court management encourages and accommodates anytenant’s request to have a pre-move-out inspection of the apartment completed,in order to know exactly what level of cleaning (if any) will be applied to thesecurity deposit. There were apartments that requested and received aninspection prior to move-out this year. Unfortunately, the tenants of theapartment in question never requested an inspection prior to or on move-outday. In addition, they never asked questions regarding the fees outlined in thepamphlet. Had they requested an inspection, there is a good chance that therewould have been no disagreement surrounding the fees assessed as the problemareas would have been indicated to and cleaned by the tenants. This would havepotentially avoided the professional cleaning charges altogether.Lyndsey S[redacted]Residential Leasing ManagerGreenwich Court Apartments

Consumer

Response:

Greenwich Court Apartments (GCA) explains the contractual details but does not address my question regarding the excessive fee of $250 for a medium cleaning. The determination of medium cleaning is a judgement call by GCA and a representative from the cleaning company. In all my correspondence with GCA, the name of the cleaning company has yet to be named. If I need to deal with the cleaning company about the $250fee for a medium cleaning, what is the name of that company? At this point, I feel like GCA is giving a runaround by not naming the cleaning company.

Regards,