Greenwood Cemetery

[redacted] : My name is [redacted] and I am the Consulting General Manager of Greenwood Cemetery We received your letter dated September 9, I have looked into the matter and have instructed our accounting department to immediately issue a refund in the amount of $to the [redacted] Family There was a communication breakdown in our office and I have instructed the Cemetery Office employees to be more cognizant of these kinds of issues in the future Thank you for bringing the matter to my attention [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] NOTE FROM Revdex.com/MRC [redacted] - 9/22/Consumer confirmed receipt of refund and considers this matter resolved

[redacted]:
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My name is [redacted] and I am the Consulting General Manager of Greenwood Cemetery
We received your letter dated September 9,
I have looked into the matter and have instructed our accounting department to immediately issue a refund in the amount of $to the [redacted] Family
There was a communication breakdown in our office and I have instructed the Cemetery Office employees to be more cognizant of these kinds of issues in the future
Thank you for bringing the matter to my attention
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
NOTE FROM Revdex.com/MRC [redacted] - 9/22/15 Consumer confirmed receipt of refund and considers this matter resolved.