After further review, we found that on the October 1, visit the patient, [redacted] , did not provide all insurance informationShe thereafter contacted our billing service within a timely mannerShe provided the [redacted] as her primary coverageOur billing service, ACS, received this information in January In October ACS forwarded the [redacted] Insurance information to our Central Billing Office.The October 3, visit both [redacted] and [redacted] were presented by the patient accordingly and billedAfter [redacted] processed the claim, the patient was erroneously billed instead of billing to [redacted] Recommendation: Balances to be adjusted offAction Taken: Account [redacted] $adjusted off, patient is not responsible Account [redacted] $adjusted off, patient is not responsibleI will send [redacted] an itemized statement showing zero balance [redacted] Patient Access Specialist
After further review, we found that on the October 1, 2013 visit the patient, [redacted], did not provide all insurance information. She thereafter contacted our billing service within a timely manner. She provided the [redacted] as her primary coverage. Our billing service, ACS, received this...
information in January 2014. In October 2014 ACS forwarded the [redacted] Insurance information to our Central Billing Office.The October 3, 2013 visit both [redacted] and [redacted] were presented by the patient accordingly and billed. After [redacted] processed the claim, the patient was erroneously billed instead of billing to [redacted]. Recommendation: Balances to be adjusted offAction Taken: Account [redacted] $2077.00 adjusted off, patient is not responsible Account [redacted] $1438.00 adjusted off, patient is not responsibleI will send [redacted] an itemized statement showing zero balance. [redacted]Patient Access Specialist
After further review, we found that on the October 1, visit the patient, [redacted] , did not provide all insurance informationShe thereafter contacted our billing service within a timely mannerShe provided the [redacted] as her primary coverageOur billing service, ACS, received this information in January In October ACS forwarded the [redacted] Insurance information to our Central Billing Office.The October 3, visit both [redacted] and [redacted] were presented by the patient accordingly and billedAfter [redacted] processed the claim, the patient was erroneously billed instead of billing to [redacted] Recommendation: Balances to be adjusted offAction Taken: Account [redacted] $adjusted off, patient is not responsible Account [redacted] $adjusted off, patient is not responsibleI will send [redacted] an itemized statement showing zero balance [redacted] Patient Access Specialist
After further review, we found that on the October 1, 2013 visit the patient, [redacted], did not provide all insurance information. She thereafter contacted our billing service within a timely manner. She provided the [redacted] as her primary coverage. Our billing service, ACS, received this...
information in January 2014. In October 2014 ACS forwarded the [redacted] Insurance information to our Central Billing Office.The October 3, 2013 visit both [redacted] and [redacted] were presented by the patient accordingly and billed. After [redacted] processed the claim, the patient was erroneously billed instead of billing to [redacted]. Recommendation: Balances to be adjusted offAction Taken: Account [redacted] $2077.00 adjusted off, patient is not responsible Account [redacted] $1438.00 adjusted off, patient is not responsibleI will send [redacted] an itemized statement showing zero balance. [redacted]Patient Access Specialist